James M. Miller has extensive experience in radiology and laboratory services, currently serving as the Director of Radiology and Laboratory Services at Pocono Medical Center since 2016. His past roles include significant leadership positions at Brooklyn Hospital Center, where he managed budgets exceeding $20 million and oversaw substantial improvements in departmental efficiency and patient satisfaction. Miller holds multiple certifications and has contributed to various service line developments and extensive quality assurance measures throughout his career.

1. James M. Miller, B.A. R.T. (R)(CV). CRA, ACHE
140 Whitman Lane
P.O. Box 1299
Albrightsville, PA 18210
(570) 722-1706 / (570) 476-3431
_____________________________________________________________________________________
PROFESSIONAL Pocono Medical Center, East Stroudsburg, PA
Director of Radiology and Laboratory Services (5/2016-present)
EXPERIENCE Director of Radiology Services (2008-5/2016)
• Design/Development/Implementation of Medical Home; incl Dedicated
Breast Center and OP Imaging. (3yr development, completed April 2014)
• $12 million budget with 12 Mgt reports which include 7 modalities and 160
FTE department
• Decentralized Dept Mgt team, empowering managers
• Developed business case to justify a new IR suite, MRI, 2nd
Digital
Mammography unit/location. Breast service line champion
• Successful implementation of new PET/CT, & Stereotactic Biopsy programs
• Improved Patient & Employee Satisfaction surveys, currently >95%
• Actively involved in Service Line development (Breast, Surgery, Medicine,
Thoracic)
• Successfully expanded Imaging to 3 Immediate Care Centers. (2014-2015)
• Advisor & Board Member for Hospital Joint venture Imaging Center
• Participate on design/development team for 65K sq ft Medical Home
• Design/Implementation of 3additional imaging facilities (2016)
• Member of Design Development team for new 2nd
Hospital
• Successfully Transitioned Radiologist groups (2015-2016)
Assistant Director of Radiology Administrative Services (1992 to 2008)
• Plan, direct, and supervise all technical aspects of the department.
• Administrator to services, programs, performance evaluations, patient/customer
satisfaction, and fiscal responsibilities.
• Successfully completed CT upgrade, IR upgrade, and 2 radiographic rooms
including implementation of order entry.
• Successfully redesigned departmental management, which improved
communications, reducing patient wait times by 30% leading to increased
customer satisfaction.
• Developed and implemented departmental QA/QC activities, which lead to
compliance with JCAHO, ACR, FDA (MQSA), and DEP standards for
accreditation, resulting in all inspections completed without
recommendations.
• Achieving 1st
ACR accreditation in county ensuring quality of service and
increase reimbursement.
• Successfully campaigned to keep technologists union free through 1998.
• Prepare, present and administer operating and capital budgets of approximately
$12 million.
• Achieving a 5% cost reduction over 5 years with a corresponding increase
in revenue by 20%.
• Implemented computed radiography project, reducing film expense
by 95%
• Manage a combined staff of 132 FTE’s, completing approximately
150,000 procedures annually.
• Responsible for all aspects of Cardiology and EKG (1998 to 1999).
• Successfully maintained departmental standards of quality during a period of
Administrative redesign, as the sole manager for Radiology and assisted in
developing the director’s position (1998-1999).

2. James M. Miller, B.A. R.T. (R)(CV). CRA, ACHE
140 Whitman Lane
P.O. Box 1299
Albrightsville, PA 18210
(570) 722-1706 / (570) 476-3431
_____________________________________________________________________________________
Brooklyn Hospital Center, Brooklyn, NY
Assistant Administrator for Radiology Services (1987 to 1993)
• Coordinated all aspects of Radiology services at two (2) hospital sites,
totaling 650 beds.
• Responsible for a staff of 120 FTE’s, completing 150,000 procedures
annually.
• Administered operating/capital budget in excess of $20 million.
• Maintain costs during periods of increasing managed care environment
while increasing market share.
Interim Administrator for Radiology Services (1988 to 1991)
• Successfully managed the department of radiology,
reporting through the Vice President of operations.
Chief Technologist, Department of Radiology (1984 to 1986)
• Evaluated and recommended capital purchases.
• Prepared and maintained operating budget.
• Facilitated and coordinated inventory control.
• Developed quality assurance and in-service programs.
Chief Technologist, CT and Special Procedures (1979 to 1984)
• Developed and marketed first full body CT program in borough.
• Managed a staff of 9 FTE’s.
• Directed quality assurance activities.
• Developed and implemented programs to assure NYCBRC Regulations were
achieved and maintained.
• Developed departmental policy and procedures.
• Coordinated third party reimbursements, resulting in a 20% increase n
revenue.
Special Procedure Technologist (1978 to 1979)
• Performed interventional, neurological, and cardiac special studies.
Staff Radiologic Technologist (1975 to 1978)
ACADEMIC City University of New York, Brooklyn, NY
APPOINTMENTS Adjunct Professor (1985 to 1986)
Clinical Professor (1979 to 1992)
EDUCATION New York University, New York, NY
Bachelor of Arts
N.Y.C. Community College, Brooklyn, NY
Associates of Applied Science
• Graduated with honors
Cornell University Business Mgt Program.

3. James M. Miller, B.A. R.T. (R)(CV). CRA, ACHE
140 Whitman Lane
P.O. Box 1299
Albrightsville, PA 18210
(570) 722-1706 / (570) 476-3431
_____________________________________________________________________________________
PROFESSIONAL American Registry of Radiologic Technologists
AFFILIATIONS Registration
• Diagnostic Radiography
• Cardio-Vascular
• Interventional Radiography
AHRA Certified Radiology Admin (CRA)
ACHE
LICENSURE LRT (R) July, 1973 - New York State #099462513(hold)
LRT (R) July, 1992 - New Jersey #623490 (hold)
REFERENCES Furnished upon request.