1. Chaya Choen, LCSW
23 South Airmont Road, Suffern NY
Phone: (718) 755-6662
e-mail: sarachoen@aol.com
Objective
Implement policies, plans, and practice to support effective health care
Education
COLUMBIA UNIVERSITY, New York, NY
SIFI Certificate, 2015
TOURO COLLEGE, Brooklyn, NY
Licensure: Licensed Clinical Social Worker (LCSW), 2012
Master of Social Work, June 2008
Bachelor of Art and Science, June 2004
Professional Experience
KINGS COUNTY HOSPITAL CENTER, Brooklyn, NY
Social Work Level III May 2015-Present
 Applied Daily Management System tool to reinforce continual improvement efforts and promoting
a team based culture while implementing Patient-Centered Care model
 Monitor and identify gaps in services and resources within the hospital and community to reduce
Alternate Level of Care wait time; collect data to ensure the ALOC definition is applied
consistently within the organization and reducing length of stay
 Participated in Rapid Improvement Event on transition of care on inpatient medicine unit and
developed a new standard of care
 Provide clinical and administrative supervision and orientation to Social Work Department and
other professional disciplines in his/her assigned area.
 Provide high level consultation to social workers and those in other disciplines in handling special
clinical and administrative matters or problems.
 Conduct and document timely and complete bio psychosocial assessments and appropriate
interventions for all assigned cases including adult inpatients in inpatient medicine units, intensive
care unit and emergency department addressing the needs of trauma patients and psychiatric
patients
 Provide therapeutic interventions, drawing upon a wide range of treatment modalities, to high-risk
and complex cases.
 Participate as a member of the interdisciplinary team in formulating and executing overall
treatment and aftercare plans.
SENIOR SOCIAL WORKER October 2008-May 2015
 Conducted patient/family intake process to obtain information required to formulate a
biopsychosocial evaluation and social work treatment plan for patients living with HIV/AIDS
diagnosis, psychiatric patients, inpatient adult medicine, adult ICU, and emergency room;
 Completed psychosocial evaluations assessing the weaknesses and strengths of individuals
and/or families;
 Reported suspected cases of abuse or neglect to the New York Central Registry; Evaluates
alternate care arrangements for the elderly and other patients, where needed; planned for
institutional or hospital discharge and other post institutional/hospital care;

2.  Participated in telemanagement program to reduce readmission rate for patients diagnosed with
congestive heart disease to manage their health and improve the quality of their lives through
early symptom recognition, continuity of care, identifying strength and weaknesses in home
environment, diet planning and medication management.
 Provided direct counseling services and/or outreach services; develop treatment plan and
implement referrals to other public agencies or community resources as needed;
 Conferred and consulted with professional and technical personnel in implementing a multi-
disciplinary approach to patient care;
 Provided therapeutic interventions, drawing upon a wide range of treatment modalities, to high-
risk and complex cases, coordinate case conferences as needed;
 Provided training and supervision to interns and social workers
W&M Association INC, Brooklyn NY August 2001 – 2007
Personnel and General Manager
 Coaching, training and motivation of sales staff on sales skills product training, and company
policy compliance;
 Modeled tactful customer service dialogue and relationships and shared individual critique in
sales techniques with staff and company head;
 Raised company productivity and general profit margins through tactful intervention and
organization
References available upon request