This resume is for Francisco Valencia Jr., who is seeking a position where he can utilize his skills and gain new experiences. He has a bachelor's degree in industrial management and worked in customer service roles while serving in the U.S. Army, where he led teams and planned operations as a Second Lieutenant. His experience includes inventory management, risk assessment, supervising training, and fostering process improvement.

1. FRANCISCO VALENCIA Jr.
7119 S Ridgeway Ave║ Chicago, IL 60629 ║ (773) 809-9025║fvalencia428@gmail.com
OBJECTIVE
I’m looking to obtain a position where I can be utilized and challenged as well as gain
new skills and experiences. As a recent graduate and military professional I am ready to
use my previous work experience and apply them to a positive work environment.
PROFESSIONAL SUMMARY
Motivated fast learning professional who fosters a positive learning environment. Dynamic
leader who leads diverse teams to achieve company goals. Lifelong learner who values work
ethic and a passion to learn. Poised with interpersonal tact I have demonstrated ability to
easily transcend cultural differences.
Excellent team building skills. I am able to provide and maintain a point of focus under
pressure as well as maintain a sense of humor. I thrive in deadline driven environments and
am very detail orientated in all lines of work.
WORK HISTORY
MAY 2016-CURRENT
Second Lieutenant | UNITED STATES ARMY | Frankfort, Indiana
 Plan and superviseoperations for theplatoon level.(15-20members)
 Conduct risk assessmentof all military operations.
 Maintain accountabilityof all inventory and sensitiveitems during military
operations.
 Adhereto all confidentiality requirementsat all times
 Assumeownership over team productivityand managework flow to meet or exceed
mission intent.
 Foster an environment which encourages continual processimprovements.
DECEMBER 2014-MAY 2016
Simultaneous Membership Program Cadet, Field Artillery | US Army | Robbins, IL
 Led rapidly changing militaryoperations.
 Planned and implemented Field Artillery professional development and training.
 Taught classes on how to calibrateField Artillery equipment
 Supervised safety and risk management operations on Field Artillery target ranges.
 Prepared personnel evaluation reports

2. 7119 S Ridgeway Ave║ Chicago, IL 60629 ║ (773) 809-9025║fvalencia428@gmail.com
AUGUST 2013-DECEMBER 2013
Customer Service Representative | Dunkin Donuts | DeKalb, IL
 Assisted management with inventory control and stock ordering
 Cross trained and coordinated scheduling with team members to ensure
seamless service
 Simultaneously provided exceptional customer service and handled daily
receiving of product
 Solely responsible for all operations conducted overnight
MAY 2013-AUGUST 2013
Customer Service Representative | McDonalds | Chicago, IL
 Maintained high standards of customer service during high-volume, fast-paced
operations.
 Built loyal clientele through friendly interactions and consistent appreciation.
 Handled currency and credit transactions quickly and accurately.
AUGUST 2012-MAY 2016
Intelligence Officer, First Sergeant, Platoon leader, & Team Leader | U.S. Army |
DeKalb, IL
 Taught and evaluated military skills (e.g. strategic & tactical planning, logistics, etc.)
 Monitored battalion attendancein order to help determineunit's strength.
 Taught and evaluated team physical fitness skills
 Organized and facilitated Cadet of theMonth and Cadet of theYear boards
 Recognized both individual and platoon awards
EDUCATION
MAY 2016
Bachelor of Science: Industrial Management Electronics Emphasis
Northern Illinois University, DeKalb, IL
 Coursework in Operations Management and Supply Chain Management
 Minor in Military Science
 3.0 GPA

3. 7119 S Ridgeway Ave║ Chicago, IL 60629 ║ (773) 809-9025║fvalencia428@gmail.com
SKILLS
 Microsoft Office
 Microsoft Project
 Excel Analysis
 Statistical Process Control Charts
 Pert Tables
 Cost / Benefit Analysis
 Uncertainty and Payoff Tables
 Forecasting
 Solid Works
 Comprehensivein Spanish
 Exceptional interpersonal
communication
 Excellent timemanagement skills
 Effective problem solver
 Effective workflow management
 Adherenceto high customer
servicestandards
HANDS ON SKILLS
 Microcontrollers
 ProgrammableLogic Controllers
 Machining
HONORS/ AWARDS
NATIONAL RECOGNITION
 Military Officers Association of America Award
 American Legion Gold Military Award
 Reserve Officer's Association Gold Award
ACADEMIC AWARDS
 Dean’s List
 Cadet Command Federal Scholarship
 Cadet Command StateScholarship
LEADERSHIP AWARDS
 Cadet of theMonth: January 2014
 Cadet of theYear: 2013- 2014
 Cadet of thePlatoon: Combined Training ExerciseFall 2013