Kshitiz Arora has worked as a Technical Operations Analyst at IBM India since July 2014, where he manages infrastructure including 1500 Windows servers and 80 ESXi servers. His responsibilities include troubleshooting operating system, network, and hardware issues, performing maintenance activities, implementing server builds and RAID configurations, and monitoring system performance and resources. He has technical skills in Windows, Linux, VMware, Hyper-V, SQL, and programming languages. Kshitiz has a Bachelor's degree in Computer Science and holds VMware and Microsoft certifications.

1. Kshitiz Arora
E-43, First Floor, Moti-Nagar, New Delhi-110015, Phone: 9873301715
kshitiz121@hotmail.com
Professional Experience
IBM, India – American multinational technology and consulting corporation.
Working as a Technical Operations Analyst from JULY 30, 2014 to Till Date.
Managing infrastructure, include 1500 Windows servers and complete VMware, Cloud support for
approx. 80 ESXi servers, Direct interaction with customer to provide support and new designs.
Job Responsibilities:
• Troubleshooting Break Fix issues related to OS performance, AD, Permission,
Unexpected Reboot Investigations, Network issues, Ping failure, VPN, IIS, DNS, WINS,
DHCP, IP, FTP, Cluster, NIC, Drivers, Free Disk Space, Patch Installation issues, OS
rebuilds, HW issue.
• Schedule and perform monthly maintenance activities such as applying latest patches
and packages of OS.
• Performing Firmware Up-gradation.
• Implementation, Managing of RAID levels & Server Build.
• Viewing and controlling the Processes running on the system, system efficiency and
Performance monitoring, Disk and Network usage.
• Ensured that the tasks or issues have been resolved within the ETA and without any
escalation.
• Understand the activity process and prepare the Method Of Procedure (MOP)
accordingly.
• Managing and maintaining Cloud Infrastructure.
• Installing, configuring, maintaining and Troubleshooting Windows Server 2008 & 2012.
• Memory, CPU and disk expansion (Physical and Virtual).
• Performing P2V, V2V migration using VMware convertor.

2. ___________________________________________________________________
TECHNICAL SKILLS
Operating Systems: Windows (7, 10), Linux (Redhat, Ubunto).
Microsoft Servers: Windows Servers (2000,2003,2008,2012).
Virtualization: Hyper-V, VMware ESXi.
Hardware: Intel, HP Proliant Series, IBM x86 Servers.
Software: Dame-Ware Mini Remote Console, Wire-shark, Putty, Winzip, Macfee
& Symantec Antivirus.
• Working knowledge of C, C++, C#, SQL, HTML.
• Worked with database related technologies like MS-SQL Server (2008) and Oracle 9i,10g.
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Technical Qualifications
• VMware Certified Professional – DCV.
• Certified in Installing and Configuring Windows Server 2012.
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EDUCATION
Bachelor of Engineering in Computer Science, Faridabad, India May 2012
Manav Rachna College of Engineering, Faridabad- MDU (Rohtak)
CBSE, New Delhi, India securing 72.8 % Mar 2008
Greenfields Public School, New Delhi – CBSE
AISSE, New Delhi, India securing 72.6 % Mar 2006
Greenfields Public School, New Delhi – CBSE
INTERNSHIP AND TRAININGS
PROJECTS UNDERTAKEN
Project Title: Library Management Systems
• Roles and Responsibilities:
o Studied the concepts of C language and SQL & accordingly designed a project.
o It is an application developed on TURBO-C that aims at displaying the functioning of
library, like maintaining records and updating them with time.

3. • Location: Infosys Campus Connect, MRCE, Faridabad.
• Duration: June 2010 to August 2010.
Project Title: Active City Administration
• Roles and Responsibilities:
o Studied the concepts of Advance java and SQL & accordingly designed a project.
o It is a web based application developed on IDE (Net Beans) that shows user-friendly
interface between the citizen and administrative body.
o The application uses Oracle-10g as the database for storing member information.
Duration: August 2011 to May 2012.
AREAS OF INTEREST ELECTIVES
Database Advanced Database Management System,
Windows & Networking
Entrepreneurship and Distributed Database
System.
EXTRA CURRICULAR ACTIVITIES
• Volunteer in “ABHIVYAKTI” at college fest EPIPHANY 2008.
• Organizer in Documentary Workshop/Movie Making (2011) for 1st&2nd year students.
• Volunteer in “FIFA GAMING EVENT 2011” at college fest EPIPHANY 2011.
• Participated in “ENTREPRENEURSHIP AWARENESS PROGRAMME 2011”.
• Volunteer in “TECHNOKRITI HACK IT” at college fest EPIPHANY 2011.
HOBBIES & INTERESTS
• Hobbies: Playing Cricket, Football and Pool.
• Interests: Watching Wrestling & Test Matches (Cricket).
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I hereby declare that the above information is correct to the best of my knowledge.
Place: _______________________
Date: (Kshitiz Arora)