Nakiba Spencer is a motivated student studying biology at Virginia Commonwealth University with an anticipated graduation date of May 2017. She has 10 years of customer service experience in fast-paced retail environments including roles at Lowe's Home Improvement and VA Paint Company where she provided excellent customer service, maintained product knowledge, and achieved sales goals. Her skills include effective communication, teamwork, research, and Microsoft Office proficiency.

1. NAKIBA SPENCER
9 8 2 7 M O N I M I A C O U R T , R I C H M O N D , VA 2 3 2 3 8 | 8 0 4 . 7 6 3 . 9 6 1 0 | SP E N CE RN L @ VCU . E D U
Profile:Energetic andmotivatedstudentwhoaspires to jointhe healthcarecommunity.With10years of hands-onexperience,
providingprofessionalandcourteousservicewithinfast-pacedretailenvironments. Excellentwithcomprehensionandretention,logical
thinker, exceptionalcommunicator,withproficienciesincashmanagement,creditcardprocessing,customerservice,andtechnical
skillsincludes;MicrosoftWindowsandMicrosoftOfficeSuite.
Education:
VirginiaCommonwealthUniversity,Richmond,VA
Biologyof ScienceinBiology
AnticipatedGraduation:May2017
HermitageTechnical Center,Richmond,VA
Horticulture/GreenhouseManagement,Certificate,1999-2000
SKILLS&QUALIFICATIONS:EffectiveCommunicationSkills;Staff DevelopmentandTraining;TeamBuildingandLeadership;
Internet and ResearchSkills;MicrosoftOfficeSuite
WORKEXPERIENCE:
Lowe’sHomeImprovement,Richmond,VA 2014-Present
Position:CustomerServiceAssociate (Paint)
Duties& Responsibilities:
o Provides quick,friendlycustomerserviceto customers.
o Maintainup-to-dateknowledgeofallpaintproductsto provide quality informationtocustomers.
o A five time recipientofthe customerfocusaward.
o Understandandrespondappropriatelyto basic customerandemployeeinquiries.
VA PaintCompany
Position:SalesRepresentative,Midlothian,VA 2011-2013
Duties& Responsibilities:
o Engagedcustomersinorderto provide to them what they needin termsof produceandqualityservice
o Promotedbrandsas instructed.
o Provided administrativeassistanceto the marketingdepartment.
o Maintainedcleanlinessandhygieneinall work areas
o Communicatedcurrentproductfeaturesandbenefitsto customers.
o Plannedandorganizedbusinessstrategiesto achievedesiredresults.
o Monitoredmarketconditionsandlocalrivalpricing.
OtherWorkExperience:
Lowe’sHomeImprovement,Richmond,VA 2005-2006
Position:FrontEnd Cashier
Duties& Responsibilities:
o Greeted customers when entering the facility.
o Interactedwith the customersthatcometothe counter.
o Receivedpaymentsby, cash, check,creditscards,Lowescreditcards,andcommercialaccounts.
o Balancedcashdrawersatthe beginningandendof eachshift to ensurethat cashis correctandaccurate.
Position:Installed SalesCoordinator 2006-2007
Duties& Responsibilities:
o Assisted with the ordermanagementsystem.
o Maintainedworkorderlogsandcoordinatedinstalledsalesprojects.
o Educated customersonvarioushomeinstallation products.
o Buildrelationshipswithinstallers,customers,andvendors to insurea successfulcompletionofthe install.