Michelle L. Garcia has over 5 years of experience in customer service roles at various financial institutions. She is currently working as a Member Experience Technical Support Agent at Mountain America Credit Union, where she actively listens to customers and finds solutions to their problems. Garcia expects to graduate from Brigham Young University in April 2017 with a Bachelor's Degree in General Studies with an emphasis in Family Studies. She served an 18-month mission for the Church of Jesus Christ of Latter-day Saints in San Jose, Costa Rica, where she learned to speak fluent Spanish.

1. MICHELLE L. GARCIA
70 E 9230 S Sandy, UT 84070 ~ 801-891-8964
michelleLgrc@gmail.com
EXPERIENCE
MOUNTAIN AMERICA CREDIT UNION July 2010-Sept. 2011 & April 2014-Present
Member Experience Technical Support Agent (Present)
 Actively listen to customers and find solutions to their individual problems
 Initiate personal frequent training for continued development in all skill sets
 Know banking rules and regulations and effectively explain them to members
Member Service Representative- Teller (2010-2011)
 Plan the schedule for all of the tellers each week
 Maintained and disposed securely of important paperwork for the entire branch
ZIONS BANK – Traveling Teller July 2013 - May 2014
 Assisted customers in performing their financial transactions
 Traveled all around Utah County to different locations
MEGAPLEX THEATER – Team Member July 2009 - July 2010
 Attended to the needs of the guests
 Sold tickets, concessions, and cleaned the theater
EDUCATION
BRIGHAM YOUNG UNIVERSITY Expected graduation: April 2017
Bachelor of General Studies, Emphasis in Family Studies
 GPA 3.46 / 4.0, ACT 26 / 36
 Relevant Coursework: Economics, Psychology, Strengthening Marriage and Family,
Finance, Family Finance, and Introduction to Recreation Management
SERVICE
CHURCH OF JESUS CHRIST OF LATTER DAY SAINTS Nov. 2011-May 2013
 Served as a missionary in the San Jose, Costa Rica mission for eighteen months
 Learned to speak Spanish fluently
 Trained four missionaries and opened three areas
PERSONAL
 Spanish speaker and continual learner
 TV show binger
 Loves theater, dance, and music

2. *References available upon request*