2. Personal Information
Age: 34 Marital Status: Married
Mobile: 18602127129 Email: lu_lu83th@hotmail.com
Nationality: China Hukou: SHANGHAI
Current Status:
Dimission, seeking for
new job
Present Locus: SHANGHAI
Lucia Tang Female
Current Company: Murata Electronics Trading(Shanghai) Co., Ltd
Current Title: CS leader Year to work: 11Years
4. Work Experience
2008/6
• Shanghai Hi-tech Control System Co.,LTD /sales assistant
2006/8 2016/5
Description:
HITE is a leading manufacturer and system integration
service provider in possession of independent core
technology in domestic field of industry informatization
and automation
Type of Company: Private Enterprises
Size of Company: 500-999
Industry: Electronics/Microelectronics
Description:
Murata is a global leader in the design, manufacture and supply of advanced electronic
materials, leading edge electronic components, and multi-functional, high-density
modules. Murata innovations can be found in a wide range of applications from mobile
phones to home appliances, and automotive applications to energy management systems
and healthcare devices.
Type of Company: Foreign-funded·Foreign Office
Size of Company: 100-499
Industry: Electronics/Microelectronics
• Murata Electronics Trading(Shanghai) Co., Ltd / CS leader
5. Responsibilities & Achievement in Murata (2008/6-2016/5)
Main customer: Inventec, Foxconn, USI, WNC
Main products: capacitors,noise suppression products/EMI suppression filters, inductors (coils), resistors,
timing device, filters, RF components&modules, sensors, thermistors, power supplies, sound components
I. Order process and delivery
tracking
• Process customer order as per
standard order process,follow up the
delivery and AR issue.
• Coordinate with plant and delivery
center to delivery as schedule.
• Coordinate with related Warehouse
and forward to make sure cargo is
delivered on time with cost efficiently.
• Collect VAT invoice and provide the
related document to customer for
payment.
• Be first contact in case of emergency
or complain from customer.
Coordinate with relevant department
to enhance customer satisfaction.
• Last buy order/EOL item handle.
II. Inventory management
(VMI/NON-VMI)
• Control stock aging under 90 days via
comparing weekly customer’s FCST
with in stock or comparing reschedule
data with in stock.
• Decrease the potential slow moving
stock and high risk items, which reply
on the negotiation with customer,
stock resale or purchase return.
• For VMI customer, I need to reconcile
system inventory and 3PL WMS
inventory, and no gap is allowed. To
issue the usage for consumed cargo in
VMI W/H at the end of month.
III. Forecast handling
• Compare/analyze the difference
between actual shipment notice and
forecast data.
• For special items, optimize forecast
data according to machine
number/unit usage, then update in
ERP system.
IV. Other daily sales operation
support
• Quotation according to RFQ result and
maintain material master in ERP
system
• Maintain customer master data in ERP
system
• Make quarterly cost down and
maintain sales price in ERP system.
• Sample support for new project
• Support environmental survey and
provide ROHS/REACH report to
customer.
6. Responsibilities & Achievement in Murata (2008/6-2016/5)
Report To：Sales Manager / Supervision：9
In 2013.4 I was promoted to CS leader in my department.
60% daily sales operation support for USI (2012-2014) & WNC (2015-2016) 40% leader management function
as below:
I. CS team management
• Set up CS backup system,
standardize backup
documents including PIC,
order type, shipment manner
and other special request from
customer.
• CS workload review and
allocated
• CS monthly report issue.
II. KPI report
• Prepare KPI report timely and
accurately, and drive the team
member to achieve the KPI
target.
III. Process
improvement&Optimize
the process/workflow
for new account
• Give necessary support to CS
team members.Identify and
recommend continuous
improvements in the
company's business
development processes
whenever appropriate.
• Coordinate with related
department to optimize the
process/worflow for new
account/project.
IV. CS training
• Prepare the training material
for freshman to familiar with
business process and roll out
new system functionality
which improve the current
process.
• Guide team member
governance compliance in
whole business process.
V. Handle monthly
purchase return
• Identify and evaluate the dead
stock in W/H, then negotiate
with factory for purchase
return according to company’s
policy.
7. Responsibilities & Achievement in HITE (2006/8-2008/6)
Product: NetSCADA software
• Aid in all aspects of department daily work including, sales, marketing materials, and other
events
• Provide monthly and annual sales report with excel.
• During the software products training, I aid in preparing the PPT and lecture.
8. Other Information
Educational Experience
Shanghai University of Engineering Science (2002.09 - 2006.07)
Major: Marketing Degree: Bachelor Full-time school: Yes
Languages
English(MasteryCET4)、Japanese(ThresholdN5)、Mandarin
9. Self-description
• I have 10 years customer service and
sales assistant experience, and I'm very
experienced with
EXCEL(Pivottable,vlookup) and
PowerPoint(presentation for business
report).
• I look myself as a very responsible
person with enthusiasm to work.
• Patient,proactive,persevering,self-
motivated and be able to work under
pressure.I'm the one you are
looking for...
