Daniel Rivers seeks an entry-level position in IT. He has a B.S. in Information Sciences and Technology from Penn State University with a minor in Security Risk Analysis. His experience includes working as an IT Help Desk and QA Analyst at WW Norton & Company, where he troubleshot errors, tested new products and systems, and documented findings. He has experience leading projects involving Android OS research, designing restaurant and ATM systems, and revitalizing a chamber of commerce database. He is skilled in Java, C++, SQL, and technical documentation.

1. Daniel Rivers
dwr5129@gmail.com 7 Fermoy Lane
(570-352-7104) Waymart, PA 18472
Education
B.S. Informational Sciences and Technology, Design and Development Option (May 2015)
Minor in Security Risk Analysis
Penn State University
Professional Experience
IT Help Desk/QAAnalyst at WW Norton & Company (November 2014 – April 2015)
Position consisted of responsibilities that included: troubleshoot errors received in help desk ticket
system; process test scripts for new products (including websites, consumer products and company
applications) across multiple browsers, operating systems and devices (Firefox/Chrome/IE/Safari,
Windows/Mac/Android); analyze and test new systems from a usability and functionality
perspective; document findings and procedures; assist in writing documentation using Confluence.
Project Experience
Android OS Research Presentation – Group lead in a collaborative project that aimed to research
different elements of the Android operating system and present findings in one concise presentation.
Duties included assigning responsibilities, organizing team meetings and communication within
group and with professor, compile documents and findings into one concrete presentation.
Construct Business Plan for local Farmer's Market: Create groundwork for mock-enterprise
system for store “relaunch” (processes included in final document were steps for procurement,
fulfillment and production) (Heavy use of paper prototyping and flow charts)
Creation of a Managerial Restaurant Sales System with GUI: Project Lead for design and
development of “in-house” application for use by employees (waiter, cashier and kitchen staff) that
included a GUI and use of Java Database Connectivity (JDBC). Demonstrated application to
professor. (Used Java, GitHub, and Microsoft Access)
ATM System: Develop ATM Software with GUI/JDBC using Java, MS Access and MS Word.
Technical Document reviewed elements of business process, Testing/Maintenance protocols, legacy
systems integration and reuse methodology. Project was part of an online class.
LEGO Mindstorms NXT Maze: Program a 'Lejos Robot' to navigate a physical maze (project
demanded a considerable amount of logical thinking using Java, Eclipse and Bluetooth) Project
demo demonstrated that the robot could successfully navigate through the maze with predetermined
specifications.
Wyoming Country Chamber of Commerce Project: Revitalized their Database Systems
(Specifically worked with ChamberMaster, QuickBooks and used WebEx for meetings with WCCC
client. Created three 'How To' Technical Documents using 'Best Practices' Methodology tailored to
WCCC's Requests) Project included a final oral presentation to class and submission of technical
document listing all phases and proceedings of project. 'How To' technical documents were also
delivered to customer for future use within their business.

2. Motivation/Skills: Comfortable in group settings and leadership position, good at problem solving
(logic analysis), willingness to learn, refined communication skills, technical writing/documentation
Software: MS Word/PowerPoint/Access/Excel, Netbeans, Eclipse, GitHub, JIRA, Confluence,
ChamberMaster, QuickBooks, WebEx, MS Visio
Coding: Java, C++, SQL
Honors/Awards
Dean's List – Fall 2013, Spring 2014, Fall 2014
Hobbies/Interests
Watching sports as well as playing (spent 6 years with Dickson City's Allied Forces wheelchair
basketball team). Enjoy keeping up to date on world news and writing fiction. Love to play video
games in spare time.
References
Available upon request.