The document appears to be a customer satisfaction survey from a guest named Raymond Maltez who stayed at the Washington-Dulles Int'l. Airport Hilton in Virginia from June 27th to July 7th, 2015. The survey includes ratings of the overall experience, service, accommodations, staff, room, bathroom, internet, breakfast, and evening reception. Comments provided praise the front desk staff, drivers, and kitchen staff for their hospitality. The only negative comment mentioned the air conditioning unit was very loud.