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RESEARCH & DISCOVERY
Deep exploration of research and new features
SESSIONTWO
1
Agenda
– Personalised reports
– Seven areas that are least used
– Newfeatures
– Detailed research review
– Things weareworking on
– Powerusers
SESSIONTWO
2
Your personalised report
Wehave provided you with a printout of your usage on our site.
• Provide you an opportunity to understand areas you havenot tried
• Enables us to understand the type of users we have so we are better able to
target resources
• Theinformation is specific to you and not provided to anyone else
3
What are the seven areas that
have been least used?
4
1. Matching health and life providers
• Why is this important?
• It enables you to illustrate any health provider with any life provider
• You can nowcompare life companies that donot havea health product
• Include more companies in your initial scope
• If a client is limited to keeping an existing provider you areable to still
illustrate this in one quote
Demonstration
5
2. Settings screen
• Provides you the ability to select the correct product options which has an impact on
both price and quality
• This is fundamental to our research process and gives the ability to personalise research
based on the products selected
• For you to demonstrate how your solution fits the clients needs
What do you think is the highest number of clicks on the settings screen?
Demonstration
6
3. Policy wording
• Does provideyou a simple way to vieweach providers wording for a single item
• Allows you to also reviewitems conditions and rating factors
• Gives you the ability to print out and include in SOA
• Good way of demonstrating specific items reviewfor client
Demonstration
7
4. Advanced Occupational Settings
• Provides the ability to change occupation codesto allow for companies that
have different occ classifications
• Ensures that you arecomparinglike for like
• Make sure the comparison is reasonable and not misleading
Demonstration
8
5. Newsand mail tabs
• Details the recentchanges and lets you knowwhat is included in an update
• Ensures you are up to speedwith all updates for pricing and research
• If you areawarethat a company has recently had an update you will be able to
seeif it is live
• Version controls for the research database updates are provided
Demonstration
9
6. Selecting an insurer in research report
• Provides the ability to have a full premium breakdown
• If you haveselected Income Protection orMedical it will providea table
breakdown of different excess and wait periods
Demonstration
10
7. Underwriting requirements
• Working out non-medical requirements for tests and examinations can be hard
–especially with multiple benefits
• Underwriting requirements compares the requirements for everyinsurer
showing which medicals, forms, and tests will berequired based ona client’s
sum insured, occupation code, benefits, and BMI
• Thedifferences can be substantial
Demonstration
11
New features
• Mix and match health with any life provider
• Better userexperienceonmobile devices
• More detailed Head to Head reports
• Quote standalone and acceleratedTPD and trauma together
• Full history of old reports for each client
12
Methodology
Value based Personalised
Ratings vary based on:
• Four factors
o Definition
o Amount
o Frequency
o Incidence
• Claim scenarios
• Age
• Sex
• Occupation class and type
• Options you choose
13
• Based on policy wordings
• Must be comparable
• Transparent – share data
14
Hospital cash grant
15
Definition: Hospital cash grant
Company
code
Guide Accuro AIA nib PAR SX SOV UNI
*This insurer
offers this
benefit
100 100 100 100 100 0 100 100
Admission
due to
accident not
covered
-20 -20
Limited to
once per year
-15
Minimum
nights
required
-20 -20 -20 -20 -20 -20
Total 80 80 60 80 0 80 100
16
Amount: Hospital cash grant
Scenario: 8nights stay in hospital
17
Accuro AIA nib PAR SX SOV UNI
Maximumnights
nights
10 10 10 10 N/A 10 20
Pernight $300 $300 $300 $300 $300 $125
Maximum$limit/
limit/year
$3,000 $3,000 $1,500
Claimablenights
nights
8 7 6 5 5 8
Amountpaid $2,400 $2,100 $1,800 $1,500 $1,500 $1,000
%of claim scenario
scenario
12.0% 10.5% 9.0% 7.5% 0.0% 7.5% 5.0%
Incidence and frequency
Incidence
2% - how likely it will beclaimed
Frequency
1- as this only tends to be claimed on once during a policy term
18
QPR rating: Hospital cash grant
19
Company Definition Incidence Amount Frequency QPR
Rating
Accuro 80 2.00% 12.00% 1 0.19
AIA 80 2.00% 10.50% 1 0.17
Nib 60 2.00% 9.00% 1 0.11
Partners
Life
80 2.00% 7.50% 1 0.12
Sovereign 80 2.00% 7.50% 1 0.12
Unimed 100 2.00% 5.00% 1 0.10
Trauma: Angioplasty
20
Definition: Angioplasty
21
Companycode
code
Guide AIA AST CIG COU FID MAS ONE PAR SOV
*Thisinsureroffers
offersthisbenefit
benefit
100 100 100 100 100 100 100 100 100 100
Requiring
impairmentorangina
angina
-10
Sixmonthstand
standdownbetween
betweenprocedures
procedures
-5 -5 -5 -5
Total 95 100 100 100 100 100 100 95 95
Incidence and frequency
22
Incidence Male Female
0.36% 0.45%
AIA AST Cigna
a
Co-op
op Bank
Bank
Fidelity
y
Kiwibank MAS OnePath
h
Partners
Frequency
y
120%
%
120% 100%
%
100% 120% 120% 120% 120% 120%
Amount 25% 25% 10% 10% 25% 25% 10% 25% 25%
QPR rating: Angioplasty
23
Company Definition
n
Incidence Male
Male
Incidence
eFemale
Female
Frequency
cy
Amount QPR Rating
Male Female
Female
AIA 95 0.36% 0.45% 1.2 0.25 0.10 0.13
Cigna 100 0.36% 0.45% 1.2 0.1 0.04 0.05
Co-opBank 100 0.36% 0.45% 1 0.1 0.04 0.05
Fidelity 100 0.36% 0.45% 1.2 0.25 0.11 0.14
Kiwibank 80 0.36% 0.45% 1.2 0.25 0.09 0.11
MAS 100 0.36% 0.45% 1.2 0.1 0.04 0.05
OnePath 100 0.36% 0.45% 1.2 0.25 0.10 0.13
Partners 95 0.36% 0.45% 1.2 0.25 0.10 0.13
IP: Offsets
24
Definition: Offsets
Note: Weare looking at Loss of Earning onlyinthis example
25
Companycode Guide AIA ASB AST ONE PAR SOV
ConcurrentMortgage& Income Benefitpaid
Benefitpaidlimitationafter6monthsclaimperiod
monthsclaimperiod
-5 -5
Employerrem.orsickleave -25 -12.5 -25 -25
OtherpoliciesorACC -25 -25 -25 -25 -25 -25 -25
Anysuperannuationifbenefitpaidpastage 65
pastage65
-1 -1 -1 -1
Clearlystatesinvestmentincome notoffset
notoffset
0.5 0.5 0.5 0.5 0.5
Clearlystateslumpsumpayments(can be from
(can befromACC)
0.5 0.5 0.5
Socialservicespayment -5 -5
Total -38.5 -50.5 -24 -24.5 -34 -50.5
Incidence and frequency
Incidence
70% - howlikely it will beclaimed
Frequency
1- as this only tends to be claimed on once during a policy term
26
Amount: Offsets
Assumptions Annually
(Benefit)
% Share Monthly Annual
Income
30 day wait, to age 60, class 2, and benefit $40,000 $3,333.33 $53,333.33
Paid ratio of 67% based on Gen Re survey
Duration 9 months total disability $30,000 90% $3,333.33
Offsets -$4,950 -14.9% -$550
Reduced income / other -$4,950 -14.9% -$550
Pre-disability income $53,333 $4,444.44
2 months partial disability at 50% $3,333 10% $1,666.67
Offsets -$550 -1.7% -$275
Reduced income -$550 -1.7% -$275
Total claim potential value $33,333.33
Reductions -$11,000
27
Amount: Offsets
Modifiedforlossof earningscontractspayingmorein caseswherepartialdisabilityorACC
paymentshavearole:
Note: partialamount score depends on the specific terms
28
Indemnity Agreed Value LOE
Total disability 54.00% 55.00% 61.60%
Offsets 16.50% 16.50% 10.90%
Partial From 6.7%to 13%
13%
From 7.7%to 14%
14%
From 15%to 19%
19%
Things we are working on
• Serious Trauma quoting and research (demonstration QA)
• Medical excess forspecialist and tests - at the moment we only provideexcess
selection for base plans
• Product mapping
• Provider pricing so you do not need to re-quote
• What would you like tosee?
• Priorities
29
New serious trauma benefit option
• Pricing and research
• Demonstration in ourtest platform
30
Product mapping
• As an example Asteron Life’s
IncomeProtection Options
• Each option turns on and off
different items
• Ability to provide product
map
31
32
Power users
• Howwe want to work with you:
• Organised small workshop sessions onkey enhancements
• Formativeinput on research issues
• Earlyaccess to newfeatures
• Help us prioritise developments
• Referral privileges
33
Thank you
34

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Research and Advicemonster Deep Dive - July 2019: Session Two

  • 1. RESEARCH & DISCOVERY Deep exploration of research and new features SESSIONTWO 1
  • 2. Agenda – Personalised reports – Seven areas that are least used – Newfeatures – Detailed research review – Things weareworking on – Powerusers SESSIONTWO 2
  • 3. Your personalised report Wehave provided you with a printout of your usage on our site. • Provide you an opportunity to understand areas you havenot tried • Enables us to understand the type of users we have so we are better able to target resources • Theinformation is specific to you and not provided to anyone else 3
  • 4. What are the seven areas that have been least used? 4
  • 5. 1. Matching health and life providers • Why is this important? • It enables you to illustrate any health provider with any life provider • You can nowcompare life companies that donot havea health product • Include more companies in your initial scope • If a client is limited to keeping an existing provider you areable to still illustrate this in one quote Demonstration 5
  • 6. 2. Settings screen • Provides you the ability to select the correct product options which has an impact on both price and quality • This is fundamental to our research process and gives the ability to personalise research based on the products selected • For you to demonstrate how your solution fits the clients needs What do you think is the highest number of clicks on the settings screen? Demonstration 6
  • 7. 3. Policy wording • Does provideyou a simple way to vieweach providers wording for a single item • Allows you to also reviewitems conditions and rating factors • Gives you the ability to print out and include in SOA • Good way of demonstrating specific items reviewfor client Demonstration 7
  • 8. 4. Advanced Occupational Settings • Provides the ability to change occupation codesto allow for companies that have different occ classifications • Ensures that you arecomparinglike for like • Make sure the comparison is reasonable and not misleading Demonstration 8
  • 9. 5. Newsand mail tabs • Details the recentchanges and lets you knowwhat is included in an update • Ensures you are up to speedwith all updates for pricing and research • If you areawarethat a company has recently had an update you will be able to seeif it is live • Version controls for the research database updates are provided Demonstration 9
  • 10. 6. Selecting an insurer in research report • Provides the ability to have a full premium breakdown • If you haveselected Income Protection orMedical it will providea table breakdown of different excess and wait periods Demonstration 10
  • 11. 7. Underwriting requirements • Working out non-medical requirements for tests and examinations can be hard –especially with multiple benefits • Underwriting requirements compares the requirements for everyinsurer showing which medicals, forms, and tests will berequired based ona client’s sum insured, occupation code, benefits, and BMI • Thedifferences can be substantial Demonstration 11
  • 12. New features • Mix and match health with any life provider • Better userexperienceonmobile devices • More detailed Head to Head reports • Quote standalone and acceleratedTPD and trauma together • Full history of old reports for each client 12
  • 13. Methodology Value based Personalised Ratings vary based on: • Four factors o Definition o Amount o Frequency o Incidence • Claim scenarios • Age • Sex • Occupation class and type • Options you choose 13 • Based on policy wordings • Must be comparable • Transparent – share data
  • 14. 14
  • 16. Definition: Hospital cash grant Company code Guide Accuro AIA nib PAR SX SOV UNI *This insurer offers this benefit 100 100 100 100 100 0 100 100 Admission due to accident not covered -20 -20 Limited to once per year -15 Minimum nights required -20 -20 -20 -20 -20 -20 Total 80 80 60 80 0 80 100 16
  • 17. Amount: Hospital cash grant Scenario: 8nights stay in hospital 17 Accuro AIA nib PAR SX SOV UNI Maximumnights nights 10 10 10 10 N/A 10 20 Pernight $300 $300 $300 $300 $300 $125 Maximum$limit/ limit/year $3,000 $3,000 $1,500 Claimablenights nights 8 7 6 5 5 8 Amountpaid $2,400 $2,100 $1,800 $1,500 $1,500 $1,000 %of claim scenario scenario 12.0% 10.5% 9.0% 7.5% 0.0% 7.5% 5.0%
  • 18. Incidence and frequency Incidence 2% - how likely it will beclaimed Frequency 1- as this only tends to be claimed on once during a policy term 18
  • 19. QPR rating: Hospital cash grant 19 Company Definition Incidence Amount Frequency QPR Rating Accuro 80 2.00% 12.00% 1 0.19 AIA 80 2.00% 10.50% 1 0.17 Nib 60 2.00% 9.00% 1 0.11 Partners Life 80 2.00% 7.50% 1 0.12 Sovereign 80 2.00% 7.50% 1 0.12 Unimed 100 2.00% 5.00% 1 0.10
  • 21. Definition: Angioplasty 21 Companycode code Guide AIA AST CIG COU FID MAS ONE PAR SOV *Thisinsureroffers offersthisbenefit benefit 100 100 100 100 100 100 100 100 100 100 Requiring impairmentorangina angina -10 Sixmonthstand standdownbetween betweenprocedures procedures -5 -5 -5 -5 Total 95 100 100 100 100 100 100 95 95
  • 22. Incidence and frequency 22 Incidence Male Female 0.36% 0.45% AIA AST Cigna a Co-op op Bank Bank Fidelity y Kiwibank MAS OnePath h Partners Frequency y 120% % 120% 100% % 100% 120% 120% 120% 120% 120% Amount 25% 25% 10% 10% 25% 25% 10% 25% 25%
  • 23. QPR rating: Angioplasty 23 Company Definition n Incidence Male Male Incidence eFemale Female Frequency cy Amount QPR Rating Male Female Female AIA 95 0.36% 0.45% 1.2 0.25 0.10 0.13 Cigna 100 0.36% 0.45% 1.2 0.1 0.04 0.05 Co-opBank 100 0.36% 0.45% 1 0.1 0.04 0.05 Fidelity 100 0.36% 0.45% 1.2 0.25 0.11 0.14 Kiwibank 80 0.36% 0.45% 1.2 0.25 0.09 0.11 MAS 100 0.36% 0.45% 1.2 0.1 0.04 0.05 OnePath 100 0.36% 0.45% 1.2 0.25 0.10 0.13 Partners 95 0.36% 0.45% 1.2 0.25 0.10 0.13
  • 25. Definition: Offsets Note: Weare looking at Loss of Earning onlyinthis example 25 Companycode Guide AIA ASB AST ONE PAR SOV ConcurrentMortgage& Income Benefitpaid Benefitpaidlimitationafter6monthsclaimperiod monthsclaimperiod -5 -5 Employerrem.orsickleave -25 -12.5 -25 -25 OtherpoliciesorACC -25 -25 -25 -25 -25 -25 -25 Anysuperannuationifbenefitpaidpastage 65 pastage65 -1 -1 -1 -1 Clearlystatesinvestmentincome notoffset notoffset 0.5 0.5 0.5 0.5 0.5 Clearlystateslumpsumpayments(can be from (can befromACC) 0.5 0.5 0.5 Socialservicespayment -5 -5 Total -38.5 -50.5 -24 -24.5 -34 -50.5
  • 26. Incidence and frequency Incidence 70% - howlikely it will beclaimed Frequency 1- as this only tends to be claimed on once during a policy term 26
  • 27. Amount: Offsets Assumptions Annually (Benefit) % Share Monthly Annual Income 30 day wait, to age 60, class 2, and benefit $40,000 $3,333.33 $53,333.33 Paid ratio of 67% based on Gen Re survey Duration 9 months total disability $30,000 90% $3,333.33 Offsets -$4,950 -14.9% -$550 Reduced income / other -$4,950 -14.9% -$550 Pre-disability income $53,333 $4,444.44 2 months partial disability at 50% $3,333 10% $1,666.67 Offsets -$550 -1.7% -$275 Reduced income -$550 -1.7% -$275 Total claim potential value $33,333.33 Reductions -$11,000 27
  • 28. Amount: Offsets Modifiedforlossof earningscontractspayingmorein caseswherepartialdisabilityorACC paymentshavearole: Note: partialamount score depends on the specific terms 28 Indemnity Agreed Value LOE Total disability 54.00% 55.00% 61.60% Offsets 16.50% 16.50% 10.90% Partial From 6.7%to 13% 13% From 7.7%to 14% 14% From 15%to 19% 19%
  • 29. Things we are working on • Serious Trauma quoting and research (demonstration QA) • Medical excess forspecialist and tests - at the moment we only provideexcess selection for base plans • Product mapping • Provider pricing so you do not need to re-quote • What would you like tosee? • Priorities 29
  • 30. New serious trauma benefit option • Pricing and research • Demonstration in ourtest platform 30
  • 31. Product mapping • As an example Asteron Life’s IncomeProtection Options • Each option turns on and off different items • Ability to provide product map 31
  • 32. 32
  • 33. Power users • Howwe want to work with you: • Organised small workshop sessions onkey enhancements • Formativeinput on research issues • Earlyaccess to newfeatures • Help us prioritise developments • Referral privileges 33

Editor's Notes

  1. Hi and welcome. If you have just attended the first session welcome back if you have just joined welcome as well. Just to clarify that for this road show we have decided after the huge turnout from the last show that we did need to target our presentation more effectively to ensure we keep them relevant and intimate. We decided to cater for two different types being new to QuoteMonster and those existing users and Power users. Interesting to note that we quote over XXXXX companies every month now so have become the first place most advisers go to price and compare the market. Today it is a deep dive but more importently we did want to provide some more personalised feedback on how you are using quotemonster and highlight areas you may not know about. So firstly we will review the Your Personalised user report (for those that have them) then
  2. For those that have them I would just like to cover these. The objective is to provide a view on the usage of QM What we have tried to do is highlight areas that you may not have used. It is not 100% as we have only recently added some tracking to some of the options. But in time we think it will be a valuable tool to enable advisers to understand our platform and ensure they are maximizing it. One of the issues we have is that we are continually making changes and enhancements to the site and we would like to provide you an opportunity understand any gaps. Comments observations?
  3. As I mentioned in the first session this is not about us telling you how to sell it is more about providing you the ability to demonstrate how your
  4. This change has been welcomed by a number of advisers as they tell us that there are a high number of occasions where the client is unable to review a health product as they may have health problems and this functionality enable them to still quote the market. It also allow you the quote health with providers that do not have a product. Comment feedback.
  5. What do you think is the highest number of clicks on the settings screen? 21,142
  6. Our research is value based and I do get a number of adviser asking how this is different. Many research companies take a feature based approach which essentially provides fixed scores for adding additional items to a product. So if a company adds say Mad Cow disease they may provide an extra 5 points. We may add these points but would adjust this based on the likelihood (or value) to the client. To determine the value to a client we have a 4 factor methodology
  7. These are the factors we take into consideration. We are now going to deep dive into how these factors interact using some examples
  8. The first deep dive item we are going to review is the Hospital Cash Grant item for Medical. If you click on the item in the research screen you will generate policy wording and ratings sheet for this item. Just like this one. It provides you an opportunity to review the wording and also shows you the 4 rating factors.
  9. Interesting to note that even with a better definition score the Unimed product has the lowest overall score due to Amount payable. Some research providers will just have one factor for this item. Is it included on not. Our approach places more of an idea for the value
  10. Again from the items list we have the print out from the wording
  11. Note that frequency numbers are different as some providers allow for another benefit payment and some only pay once. Also the amount numbers change as providers treat this as a partial payment.
  12. Draw attention to MAS – 100 definition score, 10% amount score. Draw attention to Co-op bank – 100 definition score, frequency is 1 not 1.2, this is because they will not pay for a second Angioplasty. Amount score is 10% due to policy limit.
  13. Hidden slide
  14. We understand that we are fortunate to have a loyal group of advisers that support us and help us to design a platform that meet your needs. Sometimes thing go wrong and we are so grateful to those of you that let us know. Also you are the best source of idea on how we can improve the site. We would like to support you in some way. Some form of referral process to help new people onto the platform