Reputation Management for Lodging Maine Innkeepers Association Part 1
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Reputation Management seminar for the Maine Innkeepers Association, in conjunction with Scott Thomas from the Brewster House B&B. Part 1
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Reputation Management for Lodging Maine Innkeepers Association Part 1
- 1. Reputation Management ©Forfeng Designs 2012
- 2. Registering your name/business name on social media accounts. If someone registers as you, they could quickly ruin your business. Think about at least grabbing the names on major ones. ©Forfeng Designs 2012
- 6. 75% of online travel buyers checking at least three reviews sites before booking online ©Forfeng Designs 2012
- 8. A negative review or comment on the Twitter, Facebook or Youtube Web sites can lose companies as many as 30 customers (Convergys Corp) ©Forfeng Designs 2012
- 9. Reputation Management is not just about online, it’s about offline too ©Forfeng Designs 2012
- 10. Lovely romantic photos of guests enjoying themselves at your inn ©Forfeng Designs 2012
- 11. Slight problem, not that person’s significant other ©Forfeng Designs 2012
- 12. Slight problem, not that person’s spouse ©Forfeng Designs 2012
- 13. What is your local chamber saying about you? ©Forfeng Designs 2012
- 14. What are your employees saying about you? ©Forfeng Designs 2012
- 16. © http://www.bedbugcentral.com/bedbugs101/topic.cfm/identification ©Forfeng Designs 2012
- 18. Twitter ©Forfeng Designs 2012
- 20. Yelp ©Forfeng Designs 2012
- 22. Note: The reviews (filtered) are not factored into the business's overall star rating. ©Forfeng Designs 2012
- 25. 35% of social media users changed their hotel after browsing a social platform (source: World Travel Market, November 2010, reported by Tnooz) 75% of customers now cite reviews as being influential when booking and making travel plans ©Forfeng Designs 2012
- 26. Trip advisor ©Forfeng Designs 2012
- 30. More then ½ of negative online reviews either mention or are prompted by issues with a lodging properties deposit and/or cancellation policies. ©Forfeng Designs 2012
- 35. Know when to stop engaging and back away & Don’t Feed the Trolls ©Forfeng Designs 2012