This report provides information on how to be a customer service representative for PLN Rayon Paria in Wajo, Indonesia. It discusses the background of PLN Rayon Paria, including its geographical location, founding motivation, and main purposes. The report also describes the processes involved in customer service, such as accepting requests to add or reduce electricity and for new installations. Finally, it outlines the staff roles at PLN Rayon Paria and provides suggestions to ensure all employees work diligently.

1. REPORT OF BUSSINIESS MANAGEMENT GROUP
ON THE JOB TRAINING
SCHOOL YEAR 2012/2013
HOW TO BE COSTUMER SERVICE
IN PLN RAYON PARIA
PRESENT BY
NAME
: SYAM SUNARDY
NIS
:9963050530
GRADE
: XII AK 1
COMPETENCY PROGRAM
:ACCOUNTING
SUB-COMPETENCY PROGRAM
:FINANCIAL
VOCATIONAL HIGH SCHOOL
THE REGENCY OF WAJO

2. PREFACE
All of praise and glory only belong to almighty God. My Gratitude to god
that the writer could finish this final task.
I must re-acknowledge my debt to those who help me to their Contribution :
1.
2.
3.
4.
Drs. Parawangsa the principal of Vocational high school one Sengkang.
Sayuti S. Pd as counselor teacher
H. Dahlan as counselor
My. Parents , friend and those who help me to finish report.
The writer personally believe that this report is unsatisfactory .there fore, the
write would like to welcome any suggestion and constructive critics.
Finally the write hopes that this report will be useful for the readers
Wajo
The writer

3. TABLE OF CONTENTS
Title page
Preface
Table of contents
I.INTRODUCTION
A. Background………………………………………………………………………………………

4. I.INTRODUCTION
A. Background
PLN is institute which active in service of electrics for the prosperity of society,
pariah rayon PLN represent PLN which is its center reside in Makassar.
our service serve client of PLN which wish finished cover of special service, add
energy, etcetera
PLN founded in 1969, 15 December.
PLN have labor 19 people
B. objective
The objective
a) To explain the background of PLN RAYON PARIA
b) To know about how to be a costumer service
C. Problem
1. Background of PLN
a. Geographical site
PLN is located on street of Palopo
The building is about
b. Motivation
founder of PLN motivation to found PLN to fulfill electric power.
c. Basic purpose
The main purpose for establishing PLN RAYON PARIA
1) founder of PLN motivation to found PLN to fulfill electric power.
2) promoting to society about such with bright electrics
D. Data Accumulation
The method used in data finding is :
a. literature method using related sources : collecting data
b. interview method using interview
: obtaining data
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5. II.PROCESS OF AKTIVITY
A. Material and Equipment
1.
2.
3.
4.
5.
computer : to enter client data.
Internet : facilitating delivery of result record-keeping of KWH to center
Pen : to write client data
Printer : for the printer of job warrant
Brand : for the brand of data
B. Process of how to be a costumer service
 accepting request add energy and go down electricity.
 accepting request of new installation / installation of bright electrics.
 accepting request of special service of what the example if when ad one who
conduct event
C. Labor
1.
2.
3.
4.
5.
6.
7.
8.
9.
manager (1)
manager proxy (1)
bursar(1)
boy office(2)
security(2)
developer chief(1)
developer(5)
part of service(4)
part of inclusion of data(2)
D. Marketing
1. passing television
2. passing internet
3. passing brochure
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6. III . CLOSING
A. Conclusion
1. PLN can facilitate customer to get electrics because now have ad
which is its name of bright electrics , customer now in facilitating to
arrange the expense of its own electrics
2. PLN teach usage of bright electrics at client
B. Suggestion
I hope all labor of PLN don't too easy going, and play the game applied PLN.
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7. IV. BIBLIOGRAPHY
RISKA CAHYANI ,2012 , FINAL TASK REPORT OF TAURIMS GROUP
DUAL EDICATION SYSTEM SCHOOL YEAR , HOW TO BE A
ADMINISTRATION SECRETARIS IN BADAN PUSAT STATISTIK,
VOCATIONAL HIGH SCHOOL 1 SENGKANG , WAJO .
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