1) The complainant filed a grievance against State Bank of India branch in Katihar, Bihar regarding misbehavior by bank staff. 2) The bank's initial reply on June 5th regarding the complainant's mother's account was wrong as it did not have the correct CIF number and account details. 3) As of June 22nd, the grievance status was closed with the bank stating that the CIF number provided by the complainant has been inactivated.