Keynote from Fintechstage Luxembourg 2017. Financial Services technology & customer engagement lessons from the Porn industry.

1. reinventing
the 2nd oldest
profession
@sammaule

2. 2

3. porn industry

8. Censored

11. It seems so obvious: if
we invent a machine the
first thing we are going to
do - after making a profit
– is to use it to watch porn.
- Damon Brown, author
“

14. Moore’s Law

15. 300,000 mph
2,000,000,000 mpg
€ 0.04
More’s the
Law

22. So what?

24. Surface Matters

29. Core Matters

34. Our 2nd hire was our
Compliance Officer.
You don’t want to be
closed down just as
you’re about to take off.
- Matt Oppenheimer, CEO Remitty
“

35. People Matter

37. The source of innovation is
people.
Always.
- Maria Jose Jorda Garcia, Head of Customer
Experience Transformation at BBVA
“

40. This is not a race against the
machines. If we race against
them, we lose. This a race
with the machines.You’ll
be paid in the future based
on how well you work with
robots.
- Kevin Kelly, former editor of Wired
“

46. reinventing the
2nd oldest
profession
@sammaule