2. 1) Someone from the sales team has
already connected and -
a. May have pitched the session
b. May not have pitched the
session
c. May have conducted the
session
d. May not have conducted the
session
2) Already enrolled in a program but
registered again on the app through
a different number
3) Have canceled the course but the
child has used the app again
What are Refurbished Leads?
Refurbished Leads are those where -
9. Pointers to keep in mind when calling Refurbished Leads
The initial focus during the call should
be on the feedback from the previous
call.
Always be authoritative but respectful
as you are a counselor.
Also, check whether the session was
rescheduled or if parents denied
attending the session.
1 2 3
10. Pointers to keep in mind when calling Refurbished Leads
When introducing the counseling
session, please follow the three-step
model in booking demos.
For already enrolled BTLP customers,
please ensure to update the customer
about BYJU'S classes extension.
Always check the understanding of
the customer about the session based
on the conversation with the previous
employee, and ensure to add value to
the same by introducing a new key
takeaway from the session.
4 5 6
Gradually grasp the information about the students’ progress in school education and also the interest in BYJU'S application.
11. 1) Take this academic guidance,
Understand the child's strengths and
difficulties, and you might end up
not taking the product.
2) Take this guidance, Understand
the child's strengths and difficulties,
and you might end up taking the
product.
3) If you don't take this guidance,
you might not be able to understand
your child's strengths and difficulties.
The bottom line!
There are 3 choices -
