This document discusses strategies for reducing misses and improving agent activity rates when scaling up an agent network for mobile payments in Nigeria. It recommends taking calculated risks while avoiding copycat approaches. The key is to structure processes that empower agents, set standards to encourage productivity while maintaining empathy, and make success and the vision visible. Vulnerability should be a strength, toxic agents should be let go, and agents recognized as businesspeople to gain their mindshare. Changes should be made by understanding regulations, partners, and internal stakeholders, and exploiting opportunities when prepared. The focus should be on providing agents and customers value beyond just billpay and airtime to drive adoption of mobile payments over cash.