Credit card declines can crush the performance of your business. Recurly’s proprietary decline logic works on your behalf to automatically correct over 60 common error types without having to reach out to your customers. Our ability to correct and successfully retry these cards prevents lost revenue and increases your customer retention rate.

1. WHAT COULD YOU DO WITH
Without any interaction with your customers, Recurly automatically
recovers 5–9% of revenue for merchants that would otherwise be lost due
to credit card declines. Let’s take a deeper look at declines and recovery
rate to see how much money Recurly helps merchants save.
Recurly boosts revenue 5–9% for all kinds of
businesses by recovering transactions that would
otherwise be lost due to declines.
Recurly’s decline-prevention features work behind the scenes on
your behalf to automatically correct these issues, often without having
to get your customer involved.
The typical Recurly customer more than makes back
their subscription fees in recovered revenues alone!
Credit card transaction failures are a major source
of hassle, expense and lost business.
Card declines happen for all kinds of reasons:
For B2B businesses 9% of monthly recurring
credit card transactions fail on average
For B2C businesses 14% of monthly recurring
credit card transactions fail on average
Using proprietary logic, Recurly updates
card information before transactions are
run, pre-emptively avoiding declines
Pre-emptive Updates
If a transaction is declined, Recurly
automatically retries the card using
specialized logic
Sophisticated Retry Logic
If the card still cannot be charged
successfully after the preemptive updates
and retry logic, Recurly provides configurable
notifications, prompting customers to
update their billing information
Customizable Notifications
CREDIT CARD TRANSACTIONS FAIL
Let’s look at the transaction lifecycle to see how
Recurly adds value and keeps the cash flowing:
BUT RECURLY CAN HELP!
HOW DOES RECURLY DO THIS?
With the Account Updater feature, Recurly
proactively updates Visa and Mastercard
information before processing transactions
Account Updater
UPDATE
NOW
BEFORE THE
TRANSACTION IS RUN
AFTER A FAILED
TRANSACTION
STAGE 1
STAGE 2
CONTACT THE
CUSTOMER
STAGE 3
Box of the Month
Club
YOUR Subscription
Business
Video Streaming
Service
International SaaS
Company
+4% +7% +6%
MORE REVENUE?
+?%
Gateway Issues
cause the transaction to fail
Card Information
is out of date or inaccurate
Fraudulent Activity
causes credit card number change
Credit Limits
cause card to be declined temporarily
© 2015 Recurly
Recurly offers enterprise-class subscription billing management for thousands
of successful businesses worldwide. Contact us today at 1-844-732-8759 or
sales@recurly.com to find out how Recurly can help your business.
NUMBER OF
DECLINES
FIND OUT HOW MUCH
REVENUE RECURLY CAN RECOVER
FOR YOUR BUSINESS
B2B B2C
18
15
12
9
6
3
0
9%
14%