Recommendation from J Wolcott
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Ken Flott has provided exceptional customer service as an account representative for QSR International. When contacted about purchasing an additional software license, Ken promptly followed up, learned about the customer's needs, and has since been the main point of contact, solving problems directly or guiding them through support. The customer was impressed by Ken's thoughtful, prompt, efficient, intelligent, and courteous approach, saying he does a great job representing an international company.
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Is Your Client Tax-smart Ready to Become a Legal Permanent Resident?
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Recommendation from J Wolcott
- 1. Dealing with international companies is always a challenge because of differences in time zones, languages, cultures and currencies. Having a local representative can alleviate most of the problems, but there still remain the universal questions of service and support. My interaction with Ken Flott has been in the service realm, and he has been exceptional. I first met Ken on December 11, 2015, when I contacted my sales representative at QSR International to enquire about purchasing an additional software license. Ken called me to explain he had taken over the account, introduce himself, and learn about my particular installation. He promptly followed up with an email with additional information he was able to uncover regarding my account. I am not used to this kind of service from a national company, let alone an international company. Since then he has been my go to person – someone who either solves my problem directly or is able to guide it through customer service or tech support in Australia. As the face of an international company, Ken does a great job instilling confidence in what is often a stressful relationship. The word that comes to mind is Ken Flott is thoughtful – something is short supply in business today. He is prompt, efficient, intelligent, courteous and respectful. I would be happy to have him be the face of my company. John Wolcott, PhD Senior Computer Consultant Mrs. T. H. Chan Division of Occupational Science and Occupation Therapy at the Herman Ostrow School of Dentistry University of Southern California