How to approach realtime closed loop marketing in the Pharmaceutical industry.
Workshop presentation from the international congress on Pharma SFE in Rome 2012.
Six Mistakes Companies Are Making Today And How You Can Avoid ThemFindWhitePapers
"Look for additional opportunities to use business intelligence to uncover value and drive
improvements. Consider advanced planning tools that can help close the gap between
strategy and execution. Expand the use of sophisticated what-if analyses to model the
operational and financial impact of multiple scenarios on revenue, costs, and cash flow."
Six Mistakes Companies Are Making Today And How You Can Avoid ThemFindWhitePapers
"Look for additional opportunities to use business intelligence to uncover value and drive
improvements. Consider advanced planning tools that can help close the gap between
strategy and execution. Expand the use of sophisticated what-if analyses to model the
operational and financial impact of multiple scenarios on revenue, costs, and cash flow."
Engaging hcp and patients through a Multichannel campaign - eyeforpharma Ista...Sven Awege
Pharma context
Dozens of channels (for HCP & the rest of us)
Channel coverage - today and tomorrow
…and then there’s the sticky question on messages & channels?
…not forgetting compliance & privacy..
…Medical & Regulatory…
..human resistance to change…
…and infrastructure capabilities!
And then there’s that wierd thing happening in social media and mobile devices
Summary:
The concept of closed-loop real-time multi-channel marketing is great, but…
Start with baby steps to learn how to run
Use common sense, ROI calculations are probably impossible to prove and will distract us from focusing on what matters
Absolute clarity on objectives and how to measure results
Key Learnings:
Estimate time necessary then triple it
Validate your objectives (MR, focus groups)
Focus on fewer channels but execute with excellence
Channel selection:
Suitability for objective, Reach, impact, CPI
Internal marketing & educating
Establish processes, R&R
Digital engagement in light of la reforme du medicament in france eyeforpharm...Sven Awege
Digital engagement in light of “la réforme du médicament” in France & What does this mean for “customer facing” players?
What is driving the urgency in (big) Pharma?
… and then there is France!
Summary:
The rule of the game have changed forever
Smarter engagement through coordinated coherent and congruent use of multi-channel communication, encompassing different internal departments
Projects will be much more complex than before
Start with baby steps to learn how to run
Use common sense, ROI calculations are probably impossible to prove and will distract us from focusing on what matters
Absolute clarity on objectives and how to measure results per channel
Many companies are struggling with how to integrate social into the marketing mix. But the real question is how to become a social business. The fact is, most marketing sucks. And only truly helpful content and active customer engagement can lead businesses to succeed in today's hyper-connected, real-time, social and mobile business environment.
Good healthcare is about more than just medicine. Healthcare is a promise that patients will be well cared for. They want to be attended to by skilled practitioners. They want easy access to programs and services that empower them or heal what ails them. They want interactions at every touch point that make them feel confident, comforted and respected. In today’s marketplace, healthcare is about more than just good outcomes. It’s about the patient experience. And if patients don’t get an experience that satisfies, they’ll look elsewhere.
Of course healthcare is about healing. But healthcare is also a business—a complex, competitive, high-stakes business built on good products supported by exceptional service and effective marketing. To win market share, healthcare providers need to build all three components in sync—the development of strategic business offerings and signature programs; ongoing attention to the delivery of a patient experience that is second to none; and marketplace insights to help fuel the most effective marketing of (and drive consumer preference for) all of the above.
Ten Adams believes today’s healthcare providers deserve more than a reactive, “cobbled together” strategy for winning market share. We think they deserve a partner who takes the long view and understands the synchronicity between business development, workforce training and marketing. One who can consult and advise, as well as execute. One who has what it takes to create the same kind of experience for its clients that those clients strive to create for their patients. And that's just what we're here for.
The death of a sales force selling interactions mar2014Anderson Hirst
Are you interested to find out how vulnerable your sales organisation is to disruption or distinction? We see 6 forces currently acting on sales organisations, to varying degrees, that can potentially cause large scale disruption. For those of you who have watched Arthur Millars 'Death of a salesman', you will realise the importance of keeping up to date in sales.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
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Pharma context
Dozens of channels (for HCP & the rest of us)
Channel coverage - today and tomorrow
…and then there’s the sticky question on messages & channels?
…not forgetting compliance & privacy..
…Medical & Regulatory…
..human resistance to change…
…and infrastructure capabilities!
And then there’s that wierd thing happening in social media and mobile devices
Summary:
The concept of closed-loop real-time multi-channel marketing is great, but…
Start with baby steps to learn how to run
Use common sense, ROI calculations are probably impossible to prove and will distract us from focusing on what matters
Absolute clarity on objectives and how to measure results
Key Learnings:
Estimate time necessary then triple it
Validate your objectives (MR, focus groups)
Focus on fewer channels but execute with excellence
Channel selection:
Suitability for objective, Reach, impact, CPI
Internal marketing & educating
Establish processes, R&R
Digital engagement in light of la reforme du medicament in france eyeforpharm...Sven Awege
Digital engagement in light of “la réforme du médicament” in France & What does this mean for “customer facing” players?
What is driving the urgency in (big) Pharma?
… and then there is France!
Summary:
The rule of the game have changed forever
Smarter engagement through coordinated coherent and congruent use of multi-channel communication, encompassing different internal departments
Projects will be much more complex than before
Start with baby steps to learn how to run
Use common sense, ROI calculations are probably impossible to prove and will distract us from focusing on what matters
Absolute clarity on objectives and how to measure results per channel
Many companies are struggling with how to integrate social into the marketing mix. But the real question is how to become a social business. The fact is, most marketing sucks. And only truly helpful content and active customer engagement can lead businesses to succeed in today's hyper-connected, real-time, social and mobile business environment.
Good healthcare is about more than just medicine. Healthcare is a promise that patients will be well cared for. They want to be attended to by skilled practitioners. They want easy access to programs and services that empower them or heal what ails them. They want interactions at every touch point that make them feel confident, comforted and respected. In today’s marketplace, healthcare is about more than just good outcomes. It’s about the patient experience. And if patients don’t get an experience that satisfies, they’ll look elsewhere.
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Realtime closed loop marketing in the pharmaceutical industry_annual global pharma sfe forum rome_2012
1. Is closed-Loop multi-channel marketing
possible in Pharma?
… and where does the sales rep fit in?
7th Annual Global Pharma SFE Forum
Sven Awege
Pharma Strategic
sven@pharmastrategic.com
+33 6 430 58 229 1
2. My mission in 40 minutes
• Grasp at a definition of « closed-loop » &
« multi-channel »
• Review how feasible that really is (in Pharma)
• List out some « key factors »
• Suggest where the sales rep fits in
And all that in an interactive manner on a case
study for a pluri-disciplinary audience!
2
3. To make this happen?
• Listen up
• Share your thoughts
• Engage in the journey together
3
4. Why bother listening to me?
• To be polite and you paid to come here?
• 20 years working across different industries
• Helped blue-chip’s embrace eBiz 12 years ago
• Last 9 years in Pharma
– Sales
– Marketing (multi-channel)
– Finance
– Consulting
• France!
4
5. What is driving the urgency in Pharma?
From: (I know my Sales Rep)
• Sales Rep is king
• KOL and pyramid of influence
• Push and they will prescribe
To: (I know my doctor and his patient)
• Doctors have multiple sources of information & no
time (access)
• Patients are powerful
• Security and liability are headlines (product)
• Payers are broke!
5
8. Closed-loop in Pharma?
Marketing defines
« new » campaign
Refinement Communicated to
(generation of sales reps in cycle
comm « B ») meetings
Sales reps
Mktg, MR & SFE « select »
team Analyse information for
doctor X
8
Channel: Sales Reps
10. Closed-loop in Pharma?
Marketing defines
« new » campaign
Refinement Communicated to
(generation of sales reps in cycle
comm « B ») meetings
Sales reps Understand rationale
Mktg, MR & SFE « select » Visual aids: 15-30%
team Analyse information to 100-300 doctors/rep
doctor X
Data collection 10
11. Closed-loop in Pharma?
Marketing defines
« new » campaign
Refinement Communicated to
(generation of sales reps in cycle
comm « B ») meetings
Sales reps
Validity of data Mktg, MR & SFE « select »
Representivity team Analyse information to
doctor X
11
12. Closed-loop in Pharma?
Marketing defines
« new » campaign
Are doctors all Refinement Communicated to
at same stage (generation of sales reps in cycle
of the story? comm « B ») meetings
Current behaviour
Future behaviour
Sales reps
Mktg, MR & SFE « select »
team Analyse information to
doctor X
12
13. Closed-loop in Pharma?
Marketing defines
« new » campaign
Refinement (generation NL sent through
of comm « B ») IT/agency?
Representivity
Mktg Analyse Open, clic, read, engage?
13
Channel: Newsletter
18. ... and tomorrow…
Sales
reps
Web 2.0
News
Letters
18
Potential reach
19. …and then there’s the sticky question
on messages & channels?
different
messages
through
different
channels Same
message
several
One channels
message
per
channel
19
20. …not forgetting compliance & privacy..
• Are we fully transparent
• Do we have true ePermissions
• What information are we holding
• Who has access to that information
• Where is the information held (the server
question)
• …
20
21. …Medical & Regulatory…
• On-label vs « perception » of hinting off-label
• AER
• Medical liability
• « medical divice »
• Promotional rules…
21
22. ..human resistance to change…
• Cultural focus on the sales rep (80:20)
• Relative lack of knowledge of our HCP
• Lack of training and education in these new
channels
Fear
Perceive risks and no benefits
(Need to go 20:80)
22
23. …and infrastructure capabilities!
Can, or should we build to integrate:
• CRM on tablets – Sales rep, ML, Mktg…
• Portals
• Newsletters (internal & external)
• Webinars
• Widgets
23
24. And then there’s that wierd thing #
• Scary and not going away
Social Media & Mobile
(all of above slides apply here again)
24
25. So what am I saying?
• The concept of closed-loop real-time
multi-channel marketing is great, but…
• Start with baby steps to learn how to run
• Use common sense, ROI calculations are
probably impossible to prove and will distract
us from focusing on what matters
• Absolute clarity on objectives and how to
measure results per channel
25
27. Imagine you are the CEO
NewVentureBiomed:
Just raised $XBn to build an organization around a new
molecule spun off from a university that targets primary
care doctors for a new illness.
(aka. Target HCP & Patients)
You inherit a sales force 1/5th the size of your
“traditional” need, but not like those traditional types
(they love technology)
Face2face access is getting really tough!
27
29. Trick to see if you were listening!
What is the objective?
• Product provides a « quality of life » advantage
created by a long half-life.
• Doctors today believe it is just a « marketing
thing », and the specialists don’t want to know about
it (hence GP target)
• Patients do care about it once informed
Build an emotional campaign that will last 12 months taking
the HCP & Patients through an awakening journey
(behavioural change).
Drive patients to consult GP or at least their pharmacist 29