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Read the “Memorial Hospital” case study in Chapter 4 of your
text. In a three- to four-page paper, respond to the guided
response below.
Discuss ways that a hospital might measure quality. Be sure to
explain your reasoning.
Explain the potential costs and failures of quality for Memorial
Hospital and discuss how each can be measured.
Discuss ideas or techniques from TQM that Janice could use to
help Memorial focus on providing quality health care.
Analyze the methods Memorial could use to assess the quality
of health care it is providing.
Your paper should be in paragraph form (avoid the use of bullet
points) and supported with the concepts outlined in your text
and additional scholarly sources.
Submit your three- to four-page paper (not including the title
and reference pages). Your paper must be formatted according
to APA style as outlined in the Ashford Writing Center and
must cite at least three scholarly sources in addition to the
textbook.
Memorial
Hospital
Memorial
Hospital
is
a
privately
owned
600-bed
facility.
The
hospital
provides
a
broad
range
of
health
care
services,
including
complete
laboratory
and
X-ray
facilities,
an
emergency
room,
an
intensive
care
unit,
a
cardiac
care
unit,
and
a
psychiatric
ward.
Most
of
these
services
are
provided
by
several
other
hospitals
in
the
metropolitan
area.
Memorial
has
purposely
avoided
getting
involved
in
any
specialized
fields
of
medicine
or
obtaining
very
specialized
diagnostic
equipment
because
it
was
felt
that
such
services
would
not
be
cost-effective.
The
General
Hospital,
located
only
a
few
miles
from
Memorial,
is
affiliated
with
the
local
School
of
Medicine
and
offers
up-to-date
services
in
those
specialized
areas.
Instead
of
trying
to
compete
with
General
Hospital
to
provide
special
services,
Memorial
Hospital
has
concentrated
on
offering
high-quality
general
health
care
at
an
affordable
price.
Compared
with
the
much
larger
General
Hospital,
Memorial
stresses
close
personal
attention
to
each
patient
from
a
nursing
staff
that
cares
about
its
work.
In
fact,
the
hospital
has
begun
to
place
ads
in
newspapers
and
on
television,
stressing
its
patient-oriented
care.
However,
the
hospital's
administrator,
Janice
Fry,
is
concerned
about
whether
the
hospital
can
really
deliver
on
its
promises,
and
worries
that
failure
to
provide
the
level
of
health
care
patients
expect
could
drive
patients
away.
Janice
met
recently
with
the
hospital's
managerial
personnel
to
discuss
her
concerns.
The
meeting
raised
some
questions
about
how
the
hospital's
quality
of
health
care
could
be
assured.
Jessica
Tu,
director
of
nursing,
raised
the
question,
"How
do
we
measure
the
quality
of
health
care?
Do
we
give
patients
a
questionnaire
when
they
leave,
asking
if
they
were
happy
here?
That
does
not
seem
to
answer
the
question
because
we
could
make
a
patient
happy,
but
give
them
lousy
health
care."
Several
other
questions
were
asked
concerning
the
hospital's
efforts
to
keep
costs
down.
Some
people
were
concerned
that
an
emphasis
on
costs
would
be
detrimental
to
quality.
They
argued
that
when
a
person's
life
is
at
stake,
costs
should
not
be
of
concern.
After
the
meeting,
Janice
began
thinking
about
these
questions.
She
remembered
reading
recently
that
some
companies
were
using
total
quality
management
(TQM)
to
improve
their
quality.
She
liked
the
idea—if
it
could
be
used
in
a
hospital.
Discuss
some
ways
that
a
hospital
might
measure
quality.
What
are
the
potential
costs
of
quality
for
Memorial
Hospital?
How
could
the
value
of
a
human
life
be
included?
Are
there
any
ideas
or
techniques
from
TQM
that
Janice
could
use
to
help
Memorial
focus
on
providing
quality
health
care?
What
measures
could
Memorial
use
to
assess
the
quality
of
health
care
it
is
providing?

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