RBC_57482 Aboriginal Report_E

RBC Aboriginal Partnership Report
A CHOSEN JOURNEY
June 2014

RBC Aboriginal Partnership Report 2014
Table of Contents
A Chosen Journey 1
A Message from Phil Fontaine 2
Economy: Banking, Financing and Investments 3
Community: Social Development 6
Progress Report 10
People: Employment, Education and Training 14
Procurement: Supplier Opportunities 18
RBC Pictorial Timeline 20

This RBC Aboriginal Partnership Report provides a summary of our activities and actions as
RBC continues on its journey to build relationships and pathways to prosperity for Canadian
Aboriginal peoples. Data gathered in this document is for the 2013-2014 reporting period.

RBC Aboriginal Partnership Report 2014 1
A Chosen Journey
Collective Strength through Collaboration
Canada will only thrive if it has strong communities, corporations and industries that
grow, invest, create employment and foster others. First Nations, Métis and Inuit
communities are essential to the collective strength of Canada’s economic development,
sustainable growth and identity as a country.
At RBC®
, we believe strength is derived through collaboration; what we have in common
and what makes each of us unique. Increasing access to financing, employment,
community and procurement opportunities are possible only through ongoing
consultation, collaboration and partnerships.
We are proud of what we have achieved over the 100 years of partnership we’ve had with
Indigenous communities, and are inspired by what lies ahead for us. After 13 years as
CEO of Canada’s largest bank, it has been a privilege to partake in and encourage
important conversations between Aboriginal peoples and businesses, organizations,
governments and with our employees.
I’d like to take the opportunity to thank you for the shared learning on our chosen
journey. We remain deeply committed and are honoured to be a partner.
GORDON M. NIXON, PRESIDENT AND CEO, RBC

2 RBC Aboriginal Partnership Report 2014
A Message from Phil Fontaine, Special Advisor to RBC
This year’s Partnership Report celebrates the growing and successful
partnerships that RBC has developed with First Nations, Métis and Inuit
communities and peoples across the country. We recognize that Indigenous
communities are key players in Canada’s growing economy, taking on a
diverse array of development projects that are creating extensive benefits.
From undertaking infrastructure projects, to capitalizing on resource
development opportunities, to starting small- and large-scale businesses
through creative partnerships and business structures, Indigenous entities
and individuals are confidently moving forward. All of this positive activity
requires a committed financial partner with the expertise, advice and services
necessary to support the Indigenous community in their ongoing efforts to
build and maintain strong, sustainable economies.
The theme of this year’s Partnership Report, A Chosen Journey, reflects RBC’s
commitment to support the entrepreneurial spirit of Indigenous peoples to
turn poverty into prosperity. First Nations, Métis and Inuit communities have
demonstrated the drive, determination and discipline to build a proud and
positive legacy for future generations, and RBC’s commitment is to work with
them to achieve this important goal.

She grew up on the Mishkeegogamang Ojibway Nation
in Northern Ontario and speaks Ojibway as her first
language, “…so I always knew who I was,” says Chief
Connie Gray-McKay. But the long-time community
leader knows that today there are fewer opportunities
to learn the Ojibway-language stories first-hand from
the Elders. This, she says, was one of the long-term
impacts of the residential school system.
Though Chief Gray-McKay has long recognized that
language is the thread that connects and transmits
knowledge across generations, reviving such traditions
has been difficult at Mishkeegogamang as it is a
community that spans two reserves, divided by farms.
This is why the creation of a central gathering place
— where community members of all ages could have an
opportunity to get physically fit, host and participate in
meetings, celebrations and other social functions — was
so important to her. “While language is not learned in a
building but more on the land, I envisioned a building
that could serve as a place for storytelling circles, where
Elders could tell stories to our youth,” she adds.
However, realizing this vision wasn’t easy. The
community first needed to overcome its own financial
struggles before it could move forward — a task that
took seven years. But when this First Nation was ready,
so was RBC with a loan to support the building of the
Mishkeegogamang Community Centre.
“Mishkeegogamang First Nation has really used us as
part of their team when they need advice to plan for
many years,” says Herb ZoBell, Senior Commercial
Account Manager, Regional Director of Aboriginal
Markets for the Royal Bank of Canada located in Fort
William First Nation, Ontario. “We are pleased to have
yet another opportunity to help this visionary First
Nation realize their goal of a more united and stronger
community through this new centre.”
Though not yet officially open, the First Nation’s
community centre is already being used — a testament
to its value and the need for such a space. “The way the
RBC was able to quickly put together a financing
package made a difference in moving this critically
important project forward,” says Chief Gray-McKay.
“We needed a building that brings people together.”
“RBC understands the key to First Nation self-reliance is economic development and own-source revenues.
With so many of the largest resource development projects in this country featuring partnerships with
First Nations, the opportunities for Aboriginal economic development have never been greater. To support
participation in major development projects, we provide our Aboriginal clients with unique financing
solutions and access to capital to help them play an active role in building a vibrant Canadian economy.”
ROB JOHNSTON, REGIONAL PRESIDENT, MANITOBA, SASKATCHEWAN NORTHWESTERN ONTARIO
RBC EXECUTIVE CHAMPION, ABORIGINAL PARTNERSHIPS — BANKING, FINANCING AND INVESTMENTS
RBC companies offer banking, financing, trust and investment services to help contribute to
economic development, community well-being and a sustainable future for all.
A Place to Grow and Reconnect
Chief Connie Gray-McKay realizes her vision for a new community centre to strengthen the cultural bonds
between youth, Elders and other valued members of Mishkeegogamang Ojibway Nation
Economy: Banking, Financing and Investments
economy

Securing the Future through Financial Literacy
When it comes to creating opportunities for members, Chief Tom Bressette of the Chippewas of Kettle
Stony Point First Nation knows that a little knowledge can make a big difference
economy
Situated on the shores of Lake Huron, Ontario, the
Chippewas of Kettle Stony Point First Nation is
blessed with stunning views. “If you ever want to see
what a Hawaiian sunset looks like, come here,” says
Chief Tom Bressette. “They’re beautiful.”
Having grown up on the reserve, Chief Tom Bressette
has enjoyed those sunsets for most of his life. But
these days, they remind him of something more … for
looming on the horizon, he sees a crisis.
“One of the major impacts that First Nations are going
to have to deal with — and it’s a massive one — is that
many of our people don’t understand the basic
elements of economics,” Chief Bressette explains.
“How many Native people are putting money away for
when they retire? Right now, not many. It’s going to
have a major impact on the seniors. It already is. Not
to mention our youth, who want a more secure future.
We’ve got to find ways to create opportunities for
ourselves through greater financial literacy. And that
was one of the key factors that made us choose RBC.”
Though the First Nation had a long-term relationship
with another financial institution, last year Council
decided to explore other opportunities to help
members better secure their tomorrows.
“Banking has changed,” the Chief explains, “and so
have our needs, so that’s why we put out a tender for
our full banking business.”
The Chief says the First Nation’s Financial
Management Board was impressed by RBC’s proposal
for an innovative, integrated approach that included
strong emphasis on helping community members
become more financially literate.
To date, RBC has held on-reserve events to engage
band members including free education sessions with
seniors to help them plan for their futures. “Who’s
going to manage your affairs and pay your bills if
anything happens or you’re incapacitated? Do you
have a will?” asks Chief Bressette. “Our people need to
have a better grasp and understanding of these issues,
and that’s what I’ve been advocating for.”
Since the sessions, many seniors have established wills
and powers of attorney. “It lets me know our people
are benefiting from these new services,” the Chief says,
adding that the relationship with RBC is enabling
Council to “move the yardsticks forward so our people
can advance.”
The transfer of basic financial knowledge from RBC’s
experts to their people has only just begun. “They are
a very well-managed and progressive community,”
says RBC’s David Day, Senior Account Manager and
Team Leader, Commercial Banking in Sarnia, Ontario.
“We’re very pleased to have this opportunity to help
this progressive First Nation to empower its peoples,”
Day adds. “By investing in the financial health of its
youth, Elders and the entire community, they are
enabling the entire community to realize a meaningful
return for its members and generations to come.”

Along the north coast of what is now called British
Columbia, members of the Gitxaala Nation can trace
their ancestry back 10,000 years. Today, about a third
of the nation’s 1,800 members live in Lach Klan, south
of Prince Rupert, B.C., but with fishing on a downward
trend and its remote location, the nation has found
itself in a challenging economic position.
At the same time, the nation has faced unprecedented
opportunities, with many energy- and transportation-
related mega projects that require access to Gitxaala
land and marine territories either in the works or
already underway. From the start, Gitxaala Governing
Councils and its 23 Hereditary Leaders set out to
ensure maximum community benefit would be
achieved from these mega projects.
In partnership with Northwest Community College,
Gitxaala is training community members to ensure
they are job ready. Other initiatives include the
purchase of the RONA franchise in Prince Rupert and
the creation of Coast Industrial Construction (CIC), a
heavy civil construction company.
Two years in, business at the community-owned
RONA franchise is strong and CIC is growing fast,
having completed $28 million worth of contracts last
year alone.
With more jobs than qualified workers, CIC has also
hired non-Aboriginals — but no matter who is on the
job, safety and having the right skills are key. This is
why CIC brought in experienced tradespeople to teach
its young people how to safely operate its heavy duty
machinery and attain the right credentials. Some have
even gone on to start their own construction
businesses. Whether they’re working for CIC or
themselves, Hereditary Chief Clarence Innis couldn’t
be prouder.
“Throughout the years, our Hereditary Leaders and
Governing Councils have tried to direct our young
people to generate wealth for themselves,” Chief Innis
explains. “This is a real life-changer, not just for our
members who want to work in these industries, but for
their immediate families and the entire community.”
Malte Juergensen, Senior Account Manager,
Commercial Financial Services for RBC located in
Terrace, B.C., says the bank continues to be impressed
by Gitxaala Nation and CIC’s growth and
professionalism: “CIC has completed every contract
they’ve done so far ahead of schedule, on budget and
without the need for rework.”
RBC was there when CIC needed operating and lease
lines of credit to begin work on several civil works
contracts and to support their continued rapid
growth. “In my mind, it’s been a very good
relationship,” says Hereditary Chief Innis.
With its clear vision and model for success, Gitxaala
Nation is a potential role model for other Aboriginal
and non-Aboriginal communities.
“At the end of the day, whatever is good for a local First
Nation is good for everybody else in the local area in
the long run,” says Juergensen.
A Life-Changing Enterprise
For the Gitxaala Nation in B.C., the launch of its own company, Coast Industrial Construction, has enabled
young members to learn new skills, get good jobs and even start their own businesses
ECONOMY: BANKING, FINANCING AND INVESTMENTS
Images courtesy of Gitxaala Nation

In 2009, Principal Danny Scully knew his school, Eleanor
W. Graham Middle School, in Rexton, New Brunswick,
needed to do more to engage its Aboriginal students.
Of the 172 students attending the middle school, more
than half were Aboriginal, primarily from nearby
Elsipogtog First Nation. But it was other numbers that
revealed a bigger truth.
Aboriginal reading levels were far below those of the
non-Aboriginal population — one of several areas where
Aboriginal youth were falling behind. Local doctors also
expressed concerns about skyrocketing rates of
Aboriginal youth obesity andType 2 diabetes among
community youth. Most troubling, Principal Scully
seemed to be losing his Aboriginal students altogether
with truancy rates on the rise and dropout rates showing
no signs of improvement.
Facing the challenges head on, the school’s faculty came
up with a plan to implement an ambitious program to
engage students through more after-school
opportunities, and they applied for funding from the
RBC Foundation. Impressed by the scope and scale of
the program, RBC made a five-year commitment of
$119,000 to help fund the launch and establishment of
the program, called River of Fire After School Program.
One aspect of the River of Fire program tackles reading
rates.Volunteer teachers spend time questioning kids to
better understand their interests before purchasing
books and other materials that align with their passions
and cultural backgrounds. Reading is now“cool,” even
among often harder-to-reach boys.
Community: Social Development
“In addition to providing financial products and services to Aboriginal clients, we are also committed
to improving the well-being of Aboriginal peoples and communities through donations, sponsorships
and scholarship programs. Last year, we supported a wide range of organizations working in the health,
economic development, education, cultural and environmental sectors, with a preference for initiatives
run by Aboriginal peoples and communities themselves. I take pride that RBC’s commitment to the well-
being of Aboriginal peoples remains strong and unwavering.”
SHARI AUSTIN, VICE-PRESIDENT, CORPORATE CITIZENSHIP
RBC EXECUTIVE CHAMPION, ABORIGINAL PARTNERSHIPS — COMMUNITY SOCIAL DEVELOPMENT
RBC companies provide volunteer services, donations and sponsorships for projects that strengthen communities
and lay the foundation for a sustainable future.
A River of Potential
An innovative after-school program at New Brunswick’s Eleanor W. Graham Middle School proves
the power of student-centred engagement
community
Centre and right images courtesy of Danny Scully, Eleanor W. Graham Middle School

COMMUNITY: SOCIAL DEVELOPMENT
“Living close to rivers and the ocean, the canoe
and water safety programs have significant
value to our area… the quality of the program is
exceptional and the leadership opportunities for
students are endless.”
— Craig Sock, Band Councillor of the Elsipogtog First Nation in
a thank you letter to RBC
In 2013, for the first time, the Aboriginal students in
Principal Scully’s school scored on par in reading with
their non-Aboriginal peers.“The results are just
phenomenal,” says Scully.“It gives me chills just thinking
about it.”What’s more, he says, their data proves the
results are directly attributable to support enabled
through the contribution received from RBC Foundation.
The after-school program — which provides children
all kinds of opportunities ranging from snowshoeing
to wood carving to music, sports, science and tutoring
— has been a smashing success in other ways too.
Take truancy rates: before, Aboriginal students would
miss an average of 12 days of school a year, often
more. Knowing that Aboriginal youth love hockey and
being a fan himself, Principal Scully personally began
coaching an after-school hockey club — with a catch.
To participate, kids had to have attended school every
day the previous week. “It’s turned kids who are
missing 25 and 30 days of school per year into kids
that never miss a day of school,” says Principal Scully.
They also addressed Aboriginal youth’s interest in
water with a canoeing club that pairs water safety
training with science. Aboriginal kids canoe on nearby
rivers and collect water samples that they screen for
contaminants back at the school. They’ve even
analyzed samples from their homes and other First
Nation buildings for comparison, creating a national
database that has sparked deeper engagement about
an important natural resource: water.
“Living close to rivers and the ocean, the canoe and
water safety programs have significant value to our
area,” wrote Craig Sock, Band Councillor of the
Elsipogtog First Nation in a thank you letter to RBC last
year. “The quality of the program is exceptional and the
leadership opportunities for students are endless.”
And what about those obesity rates? The extra after-
school physical activity — and healthy eating
education — has tipped the scales. In 2010, 40% of all
grade six, seven and eight students at the school were
evaluated as overweight. By 2012, that number had
plummeted to a remarkable 25%.
It’s all about being student-centred. “That’s the trick,”
explains Principal Scully of why the River of Fire After
School Program works. “We actually go kid by kid now.”
Wendy Christmas, Donations Officers, Public Affairs for
Atlantic Canada, says the program is a model of social
innovation for other communities.“Principal Scully is
truly a pioneer,” she says.“He represents what is possible
when we become willing to explore creative solutions to
resolve complex challenges. By engaging students in
ways meaningful to them and staying committed, he’s
shared a lesson worth learning with us all.”

communityA Building for Belonging
Ottawa’s expanded Wabano Centre for Aboriginal Health is designed to feel like
home and change perceptions
To describe the work and impact ofWabano Centre for
Aboriginal Health, Allison Fisher tells the story of an
Aboriginal man who was a client when she first took
her place asWabano’s Executive Director 15 years ago.
The centre’s workers had helped this man, who had
been homeless for most of his life, get off drugs and
find a place to live. He had volunteered at Wabano
over the years — he was even named Volunteer of the
Year once — until about one year ago when he
shared that he had terminal cancer and would soon
return to Saskatchewan. Before leaving, he came to
Wabano and asked for a chair. He then sat outside
beside the front door to say his goodbyes, saying
over and over: “This is my home, this is my home.”
“And that’s exactly what people say,” says Fisher,“that
this is their home, the only place where they can relax
and express themselves, and be who they are in their
truest form.This is whatWabano has created for them.”
Ottawa-basedWabano provides culturally relevant
mental wellness and social enterprise services and
programs for the region’s 38,000 Aboriginal people. In
2013,Wabano moved into the stunning 25,000 square-
foot expanded building designed by Douglas Cardinal,
an acclaimed architect of Métis and Blackfoot heritage.
RBC provided a $250,000 donation towards the
$16.2 million capital building costs as a way to support
the centre’s award-winning programming.
“The extraordinary work Allison and her team have
done to create an iconic space that humanizes,
protects, enriches and embodies the identity of
Canada’s First Peoples is remarkable,” said Sue-Ellen
Holst, Donations Manager, RBC.
Fisher, who grew up on theWikwemikong Unceded
Indian Reserve on Manitoulin Island, wanted
Wabano’s expanded new home to be an expression of
First Nation, Métis and Inuit communities so clients
would always see themselves reflected in the space.
“How many times are we reminded of our own
beauty as human beings?” Fisher asks. “We tend to
be very negative, and not very responsible towards
one another and the environment. But now when
you walk into Wabano, you are reminded that you
indeed are not only beautiful, but that you have the
ability to create great beauty in the world around
you. That’s what I think I love so much about this
building. It’s that reinforcement each day.”
The centre’s leader also believes Wabano’s expanded
space is making a difference in other ways. “I think
Wabano is also changing the narrative of negative
stereotypes of Aboriginal people in the broader
community,” she explains. “When this building went
up, people began to look at Aboriginal people much
differently. If the building is beautiful, there must be
beautiful people there.” Indeed there are, and more
than ever Wabano will continue to be a home away
from home for the many it will continue to welcome
through its doors.
Images by John Francis (far left), and Vicky Laforge; all courtesy of the Wabano Centre for Aboriginal Health.

Opportunity knocks for Aboriginal communities across
Canada. Partnerships with industry to responsibly
access natural resources on traditional lands is just one
example of the many ways forward.
“Long gone are the days where somebody can come in
just to make a profit off a First Nation and then get out
and leave them with nothing,” says Mark Sevestre, Trust
Manager for the Mississaugas of the New Credit First
Nation and member of Six Nations of the Grand River
in Ontario. “Today, Aboriginal leaders are establishing
deals and arrangements with corporations that are
mutually beneficial.”
Whenever a First Nation settles a land claim, there is
always the question of how to manage the money:
should they spend it on urgent housing, healthcare or
education needs, or invest it for future generations?
Trusts are an effective way for First Nations to bridge the
gap between now and then, with decisions about fund
allocation determined by a board of trustees. Trust
structures can vary and include the use of a corporate
trustee, a community model run entirely by volunteer
trustees from the community or a hybrid of the two.
Even communities that choose to engage a corporate
trustee service provider to manage their trust assets
can benefit from an increased understanding of best
practices in trust management. Consider, for example,
that there is an estimated $200 billion worth of trust
assets and investments being managed on behalf of
Aboriginal communities across Canada. A modest 2%
increase in investment returns on that $200 billion could
mean an extra $4 billion of extra community revenues
available for innovative programs and services.
The National Aboriginal Trust Officers Association
(NATOA) was established by Board Member Alanna
Jones, ChairmanWyatt Arcand and Sevestre to enable
community member trustees to fulfil their fiduciary
responsibilities and help their communities.
NATOA launched its first online trust and
investment training program for
Aboriginal community trustees in
partnership with Alberta’s
Lethbridge College in January
2011. The course, which takes
about four months to complete,
is offered three times a year.
Now a second course is in the
works, thanks to a $25,000
diamond level sponsorship. Of that,
a $20,000 donation from the RBC
Foundation went directly to Lethbridge
College to develop the second intermediate
course, and another $5,000 donation from the Royal
Trust Corporation of Canada was directed to NATOA.
NATOA strives to be a resource — the first place leaders
and advisors call when they need to establish a
community trust. Technical questions can be referred to
a network of experts. Right from the start, the founders
of NATOA believed the organization should include
service providers — investment managers, lawyers,
accountants and corporate trustees — to improve their
ability to better serve Aboriginal communities.
“We are pleased to support NATOA’s vision to empower
Aboriginal communities by building their capacity to
build long-term prosperity through trustee leadership
and exemplary trust management,” says Jemison
Jackson, RBCWealth Management, Aboriginal Trust
Services.
Ultimately, NATOA is giving Aboriginal people another
voice to express exactly what is most meaningful to
communities and the tools to help First Nation, Métis
and Inuit communities achieve their goals. “We are a
vital economic cog in this country, and we will continue
to actively take part in the economy,” says Sevestre.
COMMUNITY: SOCIAL DEVELOPMENT
In Trust of Their Own Futures
Through education, the National Aboriginal Trust Officers Association (NATOA) enables community
members to manage trusts and other assets for generations to come

Progress Report
Economy: Banking, Financing and Investments
RBC Royal Bank®
continued a long-standing commitment to finance community infrastructure projects throughout the
2013 reporting period, while also providing sponsorship funding to Aboriginal economic development organizations.
Select Financing Examples Amount Project
Schools, Community
and Cultural Centres
$6,500,000 Arenas — Quebec
$5,200,000 Community centre — Ontario
$3,750,000 Heritage park — Saskatchewan
$1,600,000 Cultural complex — Ontario
Roads, Water and
Power Generation
$8,000,000 Roads and water system — Saskatchewan
Housing and Administration
Buildings, Other
$3,000,000 Youth re-adaptation centre — Quebec
$2,000,000 Housing — Quebec
$1,600,000 Grocery store — Manitoba
$1,500,000 Hotel — Quebec
$900,000 Housing — Manitoba
$750,000 Fire Hall — Saskatchewan
$660,000 Fire Hall — Ontario
$500,000 Auto financing — British Columbia
$400,000 Housing — Saskatchewan
$300,000 Payables — Saskatchewan
Business and Refinancing,
Construction, Infrastructure
Financing
$6,000,000 Construction company — British Columbia
$2,800,000 Infrastructure — Quebec
$500,000 Infrastructure — Saskatchewan
Select Sponsorship Examples Amount
Aboriginal Human Resource Council $25,000
Aboriginal Financial Officers Association $22,600
Assembly of First Nations $6,000
Canadian Council for Aboriginal Business $2,700
Council for the Advancement of Native Development Officers $2,500
Conference Board of Canada (North Summit) $2,500
In late 2008, the Royal Bank of Canada, along with 20 other visionary private sector investors, responded to an initiative
undertaken by former Prime Minister Paul Martin and his son, David, to create the CAPE Fund (Capital for Aboriginal
Prosperity and Entrepreneurship). To date, the CAPE Fund has $50 million under management and $30 million of equity
investments in seven companies spanning a broad range of businesses involving Canadian Aboriginal communities and
entrepreneurs. CAPE is playing an important and active role in encouraging Aboriginal entrepreneurship and wealth creation
as well as capacity building at both management and governance levels among First Nations, Métis and Inuit peoples.

Progress Report
Select Examples Amount Organization
Health
RBC supports organizations that
respect the cultural identities,
values and beliefs of all
Aboriginal communities.
$70,0001
Hospital for Sick Children Foundation — TeleLink Mental Health
Program in Nunavut
$50,000 Advanced Coronary Treatment Foundation of Canada — CPR
program
$15,000 Yukon Hospital Foundation — First National Health Program
$10,000 Kids’ Health Links Foundation — UMIND and northern and
isolated community outreach
$10,000 Heart and Stroke Foundation of Canada — northern Manitoba
outreach initiatives
$5,000 Alzheimer Society — First Nations Programs — CMH
Social Services
Programs supporting the
well-being of youth, Elders and
community members in general
remain a priority for RBC.
$30,000 Ranch Ehrlo Society — Ehrlo Outdoor Hockey League
$15,000 Ikwe-Widdjiitiwin Inc. — residential program
$10,000 Child Abuse Prevention and Counselling Society of Greater Victoria
— school presentations
$10,000 AGAPE Centre — ONE Food Bank campaign
$10,000 Oshawa Community Health Centre — Aboriginal Youth Program
Housing
Helping to meet Aboriginal housing
needs is an important area of focus at
RBC. We offer support through various
financing programs and donations.
$127,000,000 75 First Nations communities approved under the RBC On-Reserve
Housing Loan
$100,0002
Habitat for Humanity Canada — Aboriginal Housing Program
$20,000 Frontiers Foundation — Operation Beaver
Arts Culture
Artistic expression carries language
and history forward. We support
artists and organizations working to
preserve Aboriginal heritage both in
Canada and internationally.
$25,000 Glenbow — Alberta Institute — First Nations Education Program
$25,000 National Screen Institute Canada — Aboriginal documentary
$15,000 Literary Review of Canada — Spur Festivals
$15,000 Outside Looking In — Training and Outreach Program
Environment
RBC acknowledges that the identity,
cultural beliefs and economies of
Aboriginal societies are intricately
connected to the natural world.
$100,0003
Whitevalley Community Resource Centre — RBC Blue Water
Leadership Grant
$50,0004
Tsleil-Waututh Nation — RBC Blue Water Leadership Grant
$5,000 Brant Waterways Foundation
Community: Social Development
RBC companies made significant contributions to projects, initiatives and organizations benefiting various aspects of the
Aboriginal community and social development throughout the 2013-2014 reporting period.
1
First payment of $200,000 for a three-year commitment.
2
Final payment of $300,000 for a three-year commitment.
3
Second payment of $400,000 for a four-year commitment.
4
Second payment of $150,000 for a three-year commitment.

People: Employment, Education and Training
On the employment front, during the 2013-2014 reporting period, we continued our efforts to attract and retain Aboriginal
employees through specific hiring programs, as well as through our presence at recruitment fairs, on campuses and at other
hiring events. We also provided support for education and training through donations and scholarships.
Progress Report
Select Examples RBC Initiatives
Employment — Recruitment
Diversity is an important value at
RBC. We strive to represent the
communities we serve and are
active in recruiting Aboriginal talent.
Aboriginal recruitment and career fairs include:
n Virtual Recruitment n Edmonton Training Society
n Calgary Aboriginal Job Fair n Inclusion Works
n Chilliwack Aboriginal Employment n Stoney Nation
n Westbank First Nation
TalentEgg – RBC launched Aboriginal Week on February 10, 2014, which included a
career guide, in partnership with TalentEgg, a job board and an online careers resource
centre for both campus recruitment and social recruiting programs.
University/high school outreach:
n Ryerson University Initiatives department for sourcing interns
n Pine Falls Reserve — contact with high school principal and branch to plan 2014
ASIS opportunity
n University of Manitoba Education Aboriginal Program
RBC Pursue Your Potential®
program outreach:
n Grand River Post Secondary Education Office n Niagara Regional Native Centre
n Hamilton Regional Indian Centre n Fort Erie Indian Friendship Centre
In 2013, 10 Aboriginal candidates were hired. From 2008 to date, 63 Aboriginal
candidates have been hired through the program.
Aboriginal Summer Internship Program — 40 participants hired
AboriginalStay inSchool Program – Launched in 1993, the program provides “workand
learn” opportunities for youth. In 2013, seven students across Canada participated.
Employment — Retention
We support Aboriginal employees
through employee fellowships,
mentoring programs and the
enablement of social networking.
Royal Eagles — RBC employee resource group
RBC Connect — a social network to help connect employees across RBC to share ideas
The RBCSocial Media, Diversity Recruitment and Campus Recruitment Team leveraged
RBC’s existing student social media channels to create a content calendar.
Education and Training
We understand the importance
of education in helping to
shape the future for today’s
Aboriginal youth.
$1,300,0001
Aboriginal Student Awards Program – To date, 128 students have
received scholarships, 10 received scholarships in 2013.
$100,0002
Inuit Tapiriit Kanatami — National Centre for Inuit Education
$83,3333
Ashoka Canada — Changemaking
$75,000 Actua — National Aboriginal Program
$50,000 Lakehead University — Indigenous Learning Classroom
$40,000 Justice Institute of B.C. Foundation — Fundamentals of Emergency
Medicine
$30,000 Kwantlen Polytechnic University — General
1
Total value of scholarships to date since 1992.
2
Second payment of a $300,000 for a three-year commitment.
3
First payment of $250,000 for a three-year commitment.

Procurement: Supplier Opportunities
RBC continues to ensure that Aboriginal businesses have fair and equal access to our procurement process. During
the 2013-2014 reporting period, we identified six Aboriginal-owned businesses as potential suppliers with one
qualifying as a preferred supplier. As the number of Aboriginal-owned businesses grows, so does our effort to make
our procurement processes and policies more accessible to Aboriginal-owned businesses.
Progress Report
Supplier Diversity Program
As part of RBC’s commitment to diversity,
Aboriginal-owned businesses are a
priority segment within our strategic
sourcing initiatives.
$32,500
$15,000
Membership/sponsorships of key stakeholder organizations:
n Canadian Aboriginal and Minority Supplier Council (CAMSC)
n WEConnect Canada
Active participation and networking in supplier
diversity events:
n WEConnect national conference
n SEUS conference in Halifax
n CAMSC round table — Betting on Diversity
n CAMSC Annual Trade Fair — major sponsor
n Reception sponsor at CAMSC Annual Business
Achievement Awards
n National Minority Supplier Diversity Council conference
n CAMSC corporate learning program
n Received the CATA Alliance Award for innovation
in supplier diversity
n Received the CAMSC Corporate Advocacy Award
n CAMSC mentorship workshop
n WEConnect Corporate Leader of the Year
Aboriginal-owned businesses that have
been identified as potential vendors to
RBC
2 n Worked closely with Aboriginal organizations to identify
suitable Aboriginal-owned businesses as potential
vendors to RBC
n Enhanced capabilities to track Aboriginal suppliers
Foundations laid for further advancement
of RBC Supplier Program
RBC Procurement team:
n Completed the first year of the RBC Reciprocal Mentorship
Program. Launched year two of the program, and Spirit
Staffing was successfully selected and is being mentored by
a Procurement Category Expert in 2014.
n Provided supplier mentorship workshops focused on ways
for suppliers to better position themselves when competing
for business.
n Implemented the supplier diversity questions for all events.

“Embracing diversity of thought and fostering an inclusive culture are two essential ingredients to attracting,
developing and retaining top talent. At RBC, we understand that investing in meaningful employment
opportunities, education and training makes a difference not only to the individual but to families and ultimately
to communities.”
JENNY POULOS, SENIOR VICE-PRESIDENT, PERSONAL COMMERCIAL BANKING AND RBC RECRUITMENT
RBC EXECUTIVE CHAMPION, ABORIGINAL PARTNERSHIPS — EMPLOYMENT, EDUCATION AND TRAINING
RBC companies provide educational support and incentives for Aboriginal youth while also demonstrating an ongoing
commitment to attracting Aboriginal talent and supporting and retaining employees within the organization.
People: Employment, Education and Training
people
Oska¯yak High School is a public school located in a
core neighbourhood of Saskatoon that draws
Aboriginal students from all over the city. So when her
branch manager asked if she might like to mentor
Aboriginal students at Oska¯yak, right across the street,
Crystal Campbell, an RBC employee with Métis
heritage, jumped at the chance to volunteer.
The Senior Account Manager was soon helping more
than a dozen grade 11 students write plans for
businesses they wanted to launch — everything from
T-shirt making to Aboriginal ringtones — as part of the
AboriginalYouth Entrepreneurship Program (AYEP).
The program is offered by the Martin Aboriginal
Education Initiative (MAEI), a charitable organization
with the vision to empower Aboriginal students with
the knowledge and confidence they need to complete
secondary school and go on to post-secondary
studies. RBC Foundation has supported the MAEI with
$300,000 in donations since 2010.
Engaging Young, Bright Business Minds
The Martin Aboriginal Education Initiative’s youth entrepreneurship program guides Aboriginal
students in discovering more inspired futures
Image courtesy of Oskayak High School

PEOPLE: EMPLOYMENT, EDUCATION AND TRAINING
“RBC’s involvement in AYEP has been instrumental to the success of the
program,” says the founder of MAEI, the Right Honourable Paul Martin.
“Through both financial support and the mentorship provided by RBC,
students have built valuable relationships and skills sets that will be invaluable
as they complete high school and pursue post-secondary opportunities.”
As only two-thirds of Aboriginal youth graduate high school, engaging teens
to stay in school is critical to ensuring more doors are open in the future. At
the same time, the Aboriginal population represents the youngest and
fastest growing segment of Canada’s population, which presents an
enormous opportunity. Innovative education approaches, says the MAEI,
are key to improving the social and economic strength of Aboriginal people
and their communities to a level enjoyed by all Canadians.
Craig Schellenberg, Principal of Oska¯yak, says the AYEP course, now in its
third year, helped him fill a gap. The average high school curriculum offers
some business and accounting classes, but not nearly enough. “To be
honest,” he says, “they’re not very Aboriginal-friendly.”
AYEP works because it is relevant. Aboriginal students see their
perspective and world views reflected in the course material, and the
projects are focused on building a business plan based on individual
student interests and passions. The course helps students develop skills
that can enable them to better understand the economy, determine their
future roles and gain meaningful employment.
“Most of our students, I would say 99%, live below what we define as the
poverty line in this country. So we’re talking about students who don’t have
many means,” says Principal Schellenberg. “For them to develop the skills,
knowledge and attitude [where they think] ‘Hey, I can go out there and I
can create a living for myself. I can create wealth’ … is a really inspiring
breakthrough in a predominant mindset — and that’s so inspiring to
watch.” These student graduates may soon join one of the fastest growing
entrepreneur groups in Canada: Aboriginal business owners.
“Through both financial support and the
mentorship provided by RBC, students
have built valuable relationships and
skills sets that will be invaluable as they
complete high school and pursue post-
secondary opportunities.”
— The Right Honourable Paul Martin, Martin Aboriginal
Education Initiative
Engaging Young, Bright
Business Minds
In 2013, RBC supported another
Aboriginal Youth Entrepreneurship
Program at the Sydney Academy in
Nova Scotia through its multi-year
donation to the Martin Aboriginal
Education Initiative.
Colleen Doyle, Glace Bay RBC Branch
Manager, is a volunteer who visits
the school monthly to help Sydney
Academy teens develop a business
plan. Doyle thoroughly enjoys working
with and learning about the Aboriginal
community, and has also volunteered
as a member of Atlantic Royal Eagles,
an RBC employee resource group, for
the past six years. Sharing her own
success story, she says, is part of the
experience of working with the teens.
Doyle says she’s enjoyed the experience
so far, and can’t wait to see how the
children progress.
“I’m excited because they’re going into
grade 12 and then they’re soon off to
college,” says Doyle. “RBC has so many
scholarship and internship programs
that I can see some of these students
taking advantage of those opportunities.”

people
Training Innovation in Remote Communities
The Mi’Kmaw Economic Benefits Office of Nova Scotia is piloting videoconferencing to deliver
coaching and more to Mi’kmaq business people
A dramatic cleanup effort transformed the Sydney Tar
Ponds — once the most toxic site in the country —
into a 39-hectare green space complete with
playgrounds and sports fields. Lesser known is how
the Aboriginal business community participated in
the $71 million cleanup contracts, thanks to the
efforts of the Unama’ki Economic Benefits Office, a
Nova Scotia-based non-profit.
As the Tar Ponds cleanup project wound down, the
Benefits Office shifted its focus to developing other
economic opportunities by helping industry in the
region with the engagement of local Aboriginal
communities. Today, the newly named Mi’Kmaw
Economic Benefits Office of Nova Scotia (MEBO)
serves all 13 Mi’kmaq communities in the province
and reports to the Assembly of Nova Scotia
Mi’kmaq Chiefs. “It’s all about jobs in the end,” says
Owen Fitzgerald, MEBO’s Executive Director.
“Whether through business opportunities or
employment, that’s what our office is here for.”
But delivering a key MEBO focus — business training
— has been challenging given some of the Mi’kmaq
communities’ remote locations. “We needed to
determine how to effectively communicate and train
members in all 13 communities, which stretch from
one end of the province to the other,” says Alex Paul,
MEBO’s Provincial Director of Training.
Of particular interest is Atlantic Canada’s First
Nation Help Desk, a fibre optic network designed
to deliver healthcare and other services to remote
communities already wired. Could MEBO leverage
this network to deliver entrepreneurial training
through videoconferencing? Possibly. But it
wasn’t until Fitzgerald mentioned this idea to Ray
Meredith, Regional Vice President of Royal Bank of
Canada, over lunch that the idea really took root.
The RBC banker suggested MEBO submit an
application for funding to the RBC Foundation, and
within weeks, MEBO had a $26,000 cheque in-hand.
The RBC donation will enable a pilot project to test
the delivery of MEBO’s entrepreneurial coaching to
Mi’kmaq business people and other employment-
related training services in two or three remote
communities via videoconferencing. “It’s about
giving everybody the same economic opportunities,
no matter where they live,” explains Paul, “and to
RBC’s credit, they picked up on that right away.”
“It is very positive to have RBC step up to provide this
funding for this unique pilot project that will help
Mi’kmaq across Nova Scotia access the services and
training of the Mi’Kmaw Economic Benefits Office,”
says Chief Terry Paul of Membertou, also Co-Chair of
the Assembly of Nova Scotia Mi’kmaq Chiefs.

PEOPLE: EMPLOYMENT, EDUCATION AND TRAINING
A Leader in Her Community
RBC Branch Manager Katia Duchesneau loves giving advice to her Huron-Wendat Nation neighbours
about as much as she loves playing hockey — and that’s saying something
For RBC Branch Manager Katia Duchesneau, being
Aboriginal makes her all the more able to provide
the right advice for her clients in the close-knit
community of Wendake, a Huron-Wendat Nation
located in Quebec City.
She grew up on theWendake urban reserve and
eventually built a house there with her husband, a
community police officer. Living on-reserve and working
as manager of RBC’sWendake bank branch not only
keeps her firmly rooted in family, it also strengthens her
connections to cultural traditions and community.
“When I walk down the street, I know everyone
and everybody knows that I work at RBC, so they
sometimes ask me questions, and I don’t mind,”
she says. “I love giving advice to help others.”
She was working for the government after having
earned a business degree from the University of Laval
when she found herself at an event featuring a speaker
from RBC. “This person said, ‘I’ve worked for RBC for
30 years,’ and he looked really happy,” she recalls. “So
that was when I thought, ‘I want to work for RBC and
be happy too.’”
Shortly thereafter, Duchesneau landed a job as Senior
Account Manager for Small Business and Personal
Banking at an RBC branch on the south shore of Quebec
City, while still living on-reserve. Her commute to work
soon became much shorter as she was promoted to
manager of theWendake branch, one of eight full-service
on-reserve RBC branches across Canada.
“Not only is she a highly competent banker and
great business leader,” says her manager, André
Labbé, Regional Vice President of the Royal Bank of
Canada in Quebec City, “but Katia is also extremely
involved with her community, especially through
business and hockey.”
In fact, her passion for the beautiful game, which she
plays two to three times a week, is hard to disguise. “I
don’t just like hockey, I love hockey,” says Duchesneau,
explaining that it helps her to maintain a positive
work-life balance and keep up with her three
extremely sporty children, two of whom also play
hockey. “When you do sports, your body, brain — the
whole of you — is in better shape, and that makes me
all the more able to help my clients.”
Through her commitment to physical and financial
fitness, Duchesneau exemplifies what is possible when
you combine a passion for your profession and
striking the right balance with bringing the best to
your community.
“When I walk down the street, I
know everyone and everybody
knows that I work at RBC, so they
sometimes ask me questions, and
I don’t mind… I love giving advice
to help others.”

“At RBC, we see clearly the value creation that comes from having a diverse supply chain with strong
representation from the Aboriginal community. As Aboriginal suppliers provide us with innovative solutions
to address our pressing business needs, they are at the same time leveraging these opportunities to
enhance their capabilities and build capacity. These benefits come back to the community by increasing the
need for a strong workforce and, in turn, creating additional buying power. This makes for a robust value
cycle that builds momentum and benefits us all.”
GREG GRICE, SVP, ENTERPRISE SERVICES CHIEF PROCUREMENT OFFICER, ROYAL BANK OF CANADA
RBC EXECUTIVE CHAMPION, ABORIGINAL PARTNERSHIPS — PROCUREMENT
RBC strives to improve procurement processes and policies to make them more accessible for
Aboriginal-owned businesses that want to become RBC suppliers.
Learning from the Inside
Through an exciting new mentorship program, Jenny Larocque is learning from two RBC procurement
experts exactly what it will take to get her family’s business noticed by big companies
Procurement: Supplier Opportunities
procurement
Jenny Larocque had an early taste of the business world.
She was just 11 when her Métis mother, Janice Larocque,
began taking her to the office of Spirit Staffing
Consulting Inc. after school and on weekends.
Her mom started the staffing agency in 1998 with a clear
vision to create equal opportunity for Aboriginal people
by helping companies — especially those in the oil and
gas, government, and logistics sectors — find and retain
top Aboriginal talent.The award-winning company also
delivers safety training.
Since then, the Calgary-based Spirit Staffing has
blossomed into a true family business with 11 full-
time employees and more offices in Edmonton and
Brandon, Manitoba.
It’s been eight years since Jenny began working for Spirit
Staffing full-time, starting as a receptionist straight out of
high school, before returning to Mount Royal University
to complete a business degree.These days, Jenny’s title is
Corporate Development Officer, a role that includes
marketing and business development including bidding
on Requests for Proposal (RFPs) from large corporations.
But while Spirit Staffing already works with Shell Canada
and Husky, Jenny says her bids with larger corporations
are not always successful — and isn’t always sure why.
“There is usually no constructive feedback,” she says.
And for Spirit Staffing — a highly desirable supplier as
an Aboriginal- and minority-owned business that is
certified by both the Canadian Aboriginal and
Minority Supplier Council (CAMSC) and WEConnect
Canada — that’s a missed opportunity as more and
more big corporations like RBC want to work with
businesses like theirs.
It’s a challenge CharlesVarvarikos, Head of Facilities
Sourcing for the Royal Bank of Canada, knows all too well

“It’s been an incredible learning experience so far, and I’m excited
to put their feedback to the test and help grow our business.”
— Jenny Larocque
PROCUREMENT: SUPPLIER OPPORTUNITIES
— and the reason his team created the RBC Supplier
Diversity and Reciprocal Mentorship Program, which
provides mentees with a year of ongoing mentoring with
an RBC procurement expert to help improve their
chances at becoming valued suppliers to any larger
organization, not just RBC.
Jenny jumped at the opportunity to apply and, starting
in fall 2013, was paired with two RBC procurement
experts, ChillmondYiu, Head of Sourcing, andVik
Kalhan, Manager of Procurement inToronto.
As part of the program, Jenny can call her mentors to ask
them questions about non-RBC bids she is working on.
She was also invited to send a response to an RFP
proposal for a mock RBC opportunity to gain more insight
into what worked and what didn’t fromYiu and Kalhan.
More recently, her mentors reviewed an actual RFP
response Spirit Staffing submitted to another
organization that had not been successful.“They walked
me through the entire RFP, section by section, and gave
me constructive feedback as to how we could improve
our response along with suggestions as to what
additional information to include,” she explains.“It’s
been very helpful to get the other side’s perspective.”
Unexpectedly, the relationship is also yielding new
business insights for RBC. “We always try to ask RFP
questions with the answers in mind,” Yiu explains,
“but what we don’t always consider is if we’re
unknowingly excluding an Aboriginal supplier
because of those questions. We believe this program is
enabling us to improve our processes to build a more
inclusive supply chain.”
There have also been rich personal rewards for both
mentors.“I’ve enjoyed working with Jenny a great deal,”
says Kalhan.“She’s been very candid with us, and at the
same time we’ve been very candid with her. But I think in
the process, I’m getting a lot of joy in seeing her succeed.”
For Jenny, the program is an amazing opportunity to
get the other side’s opinion in a safe environment. “It’s
been an incredible learning experience so far, and I’m
excited to put their feedback to the test and help grow
our business,” she says. Through a demonstrated
interest in understanding each other’s environments
and responding accordingly, the partnership has
yielded something greater than what each initially
brought to the table.

c. 1914: Trading post village of Hazelton, B.C. —
Royal Bank branch relocated from the village to
Hagwilget First Nation in 1977
1954: Investiture of Royal Bank CEO James
Muir as Honorary Chief of the Blood Band of
the Blackfoot Confederacy
1961: Nine new clients open Royal Bank
accounts in Terrace, B.C.
year 1910
n Royal Bank’s merger partner, the
Union Bank of Canada, opens a
branch at the Hudson’s Bay trading
post village of Hazelton, B.C.
year 1947
n Royal Bank issues a dedicated
national Royal Bank letter focused
on Canadian Aboriginal peoples.
year 1954
n Royal Bank CEO James Muir is
invested as Honorary Chief of the
Blood Band of the Blackfoot Indian
Confederacy as a tribute to his
leadership and humanitarianism.
year 1957
n Royal Bank opens the first bank
branch in Canada’s Arctic Islands in
Frobisher Bay, Northwest Territories
(now Iqaluit, Nunavut).
year 1969
n Royal Bank launches An
Introduction to Banking,
an educational booklet for
Inuit communities in what is
now Nunavut.
year 1973
n A First Nations mural, the largest
piece of Aboriginal art in Canada, is
unveiled at Vancouver’s main branch.
year 1978
n Royal Bank becomes the first
financial institution to officially
sponsor the Arctic Winter Games,
attracting 850 Inuit participants.
year 1990
n Royal Eagles, an employee resource
group, is established at Royal Bank for
Aboriginal employees to support
networking, mentoring, recruitment
and retention, and to enhance cultural
awareness of Aboriginal communities.
year 1991
n Royal Bank is the first major financial
institution in Canada to open a
full-service branch on a reserve in
Six Nations of the Grand River
community in Ohsweken, Ontario.
year 1992
n Royal Bank launches an annual
educational awards program for
First Nations students attending
university or college in Canada —
now called the RBC Aboriginal
Students Awards program.
year 1993
n Royal Banklaunches the AboriginalStay
inSchool program, hiring grades 9-12
students to workin bankbranches
across Canada each summer.
year 1994
n Royal Bank pledges $275,000 over six
years to support the Saskatchewan
Indian Federated College, Canada’s
first Aboriginal institution.
year 1995
n Royal Bank establishes a national
Aboriginal Banking division.
year 1996
n Royal Bank signs an agreement with
the National Association of Friendship
Centres to launch a program of
business and community development
initiatives across the country.
n Royal Bank joins forces with the
National Aboriginal Veterans
Association to help raise funds to
erect a monument in Ottawa
commemorating war efforts of
Canada’s Aboriginal men and women.
year 1997
n Royal Bank issues The Cost of
Doing Nothing — A Call to Action
and Aboriginal Economic
Development report.
n Charlie Coffey, Royal Bank Executive
Vice-President of Business Banking,
is invested as Honorary Chief by the
Assembly of Manitoba Chiefs to
recognize his support for First
Nations peoples.
RBC Pictorial Timeline

1997: Mark Leroux (left) of Golden Lake Algonquin
First Nation — first award winner of the Royal Bank
Aboriginal Student Awards program to graduate
1978: Arctic Winter Games, Hay River, NT —
supported by RBC since 1977
1997: Investiture of Royal Bank executive Charlie Coffey
(left) as Honorary Chief by Chief Phil Fontaine (right) —
Assembly of Manitoba Chiefs
year 1998
n Royal Bank is corporate sponsor of
Working Partnerships, an Ontario
government program encouraging
more Aboriginal partnerships with
the corporate sector.
year 1999
n Royal Bank launches a new on-
reserve mortgage housing program to
assist First Nations members to
construct, purchase and renovate
homes located in their communities.
year 2000
n Royal Bank establishes a national
agency banking program as an
alternative delivery method of banking
services for remote rural communities.
year 2007
n RBCand the Assembly of First Nations
sign a Memorandum of Understanding
and commit to a two-year action
plan addressing access to capital,
community and social development,
employment and procurement for
First Nations people.
year 2008
n RBC Blue Water Project®
Leadership
Grants totalling more than $1 million
are awarded to water issue projects in
Aboriginal communities.
year 2009
n RBC names Phil Fontaine, former
National Chief of the Assembly of First
Nations, as Special Advisor to RBC.
n RBC introduces Remote Banking, a
new banking service for Aboriginal
Canadians living in remote areas.
n RBC Royal Bank launches its
Leasehold Mortgage Program to
provide First Nations with greater
flexibility in developing commercial
and residential real estate projects on
leased land.
year 2010
n RBC is the first Canadian financial
institution to offer telephone
customer service in Cree and Inuktitut.
n RBCintroduces a social networking site,
One Heart, for Aboriginal employees.
n RBC Foundation donates $1 million to
Pathways to Education, an initiative
that focuses on removing barriers
to post-secondary education and
encouraging meaningful employment
in at-riskneighbourhoods.
year 2011
n RBC Foundation contributes $300,000
to the Martin Aboriginal Education
Initiative, a program aimed at helping
Aboriginal youth stay in school.
n Ohsweken branch near Caledonia,
Ontario, celebrates its 20th
anniversary.
n RBC establishes the Aboriginal Articling
Program with Toronto Law Group, where
Aboriginal law students have access
to opportunities giving them legal and
business skills needed to succeed
and help their communities prosper.
year 2012
n RBC receives the CAMSC Corporation
of the Year Award, which recognizes
leaders who exemplify the very best
in corporate practice in the
promotion of supplier diversity.
n RBC invests in northern
Saskatchewan communities by
appointing a new Vice-President of
Commercial Financial Services.
n RBC re-engages Phil Fontaine, former
three-term National Chief of the
Assembly of First Nations, as Special
Advisor for a second three-year term.
year 2013
n RBC announces the creation of the
new role of National Manager,
Aboriginal Trust Services.

FIRST NATIONS RBC ROYAL BANK BRANCH LOCATIONS
Hagwilget First Nation — Hagwilget, British Columbia
Westbank First Nation — Westbank, British Columbia
Tzeachten First Nation — Chilliwack, British Columbia
Cross Lake First Nation — Cross Lake, Manitoba
Norway House Cree Nation — Norway House, Manitoba
Peguis First Nation — Peguis, Manitoba
Six Nations of the Grand River — Ohsweken, Ontario
Nation Huronne-Wendat — Wendake, Quebec
FIRST NATIONS RBC ROYAL BANK COMMERCIAL BANKING CENTRE LOCATIONS
Fort William First Nation — Thunder Bay, Ontario
NORTH OF 60° RBC ROYAL BANK BRANCH LOCATIONS
Whitehorse, Yukon
Yellowknife, Northwest Territories
Hay River, Northwest Territories
Cambridge Bay, Nunavut
Rankin Inlet, Nunavut
Iqaluit, Nunavut
RBC ABORIGINAL MARKETS CONTACTS
Regional
British Columbia
Doris Bear
Vice-President, Aboriginal Markets
604-665-9830
doris.bear@rbc.com
Alberta
Angela L. Ferguson
Manager, Aboriginal Markets
780-409-7678
angela.l.ferguson@rbc.com
Manitoba, Saskatchewan NW Ontario
Annette Sabourin
204-988-5706
annette.sabourin@rbc.com
® / ™
Trademark(s) ofRoyalBankofCanada. RBCand RoyalBankare registered trademarksofRoyalBankofCanada.Some
images and photographs used throughout this Report are not representative of, and do not depict, the communities
mentioned in this Report. The scenes pictured are dramatizations and are part of the creative design of the document.
VPS86575
90786 (06/2014)
For more information, please visit www.rbcroyalbank.com/aboriginal
n To reach a branch or to talk to an RBC agent, call 1-800-769-2511
n To reach a Commercial Banking Centre or to talk to an RBC Business Specialist, call 1-800-769-2520
Telephone customer service is now available in Cree and Inuktitut
Ontario
Harry Willmot
Senior Manager, Aboriginal Markets
905-683-1386
harry.willmot@rbc.com
Quebec
Richard Dubeau
450-569-5503
richard.dubeau@rbc.com
Atlantic Canada
Kevin Darling
Vice-President, Commercial Banking
902-897-2454
kevin.darling@rbc.com
Yukon, Northwest Territories and Nunavut
Jeff Fowler
Regional Vice-President, North of 60°
867-766-5211
jeff.fowler@rbc.com
National
Banking
Chinyere Eni
National Director, Aboriginal Markets
Public Sector
416-313-7227
chinyere.eni@rbc.com
RBC Estate and Trust Services
Jemison Jackson
Manager, Aboriginal Services
Aboriginal Services Group
403-299-5024
jemison.jackson@rbc.com
RBC Global Asset Management®
and Investment Services
Mark Williams
Vice-President, Aboriginal Services Group
403-515-6827
mwilliams@phn.com
AGENCY BANKING OUTLETS
Whitefish Lake First Nation — Goodfish Lake, Alberta
Wikwemikong First Nation — Wikwemikong, Ontario
Webequie First Nation — Thunder Bay, Ontario

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