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Robot Industry Webinar: Centralization
The document discusses the benefits of centralized IT management, emphasizing the importance of automation, mobility, and monitoring by exception to streamline operations. It outlines key features such as intelligent escalation procedures, single console management, and accessibility from various devices. The overall message is that centralization is essential for modern IT environments to improve efficiency and reduce disruptions.
Robot Industry Webinar: Centralization
- 1. Simple Management for CentralizedIT Environments Your management assumes you do this!
- 2. Simple Management forCentralized IT Environments 2 Tom Huntington Vice President of Technical Services Broadcasting live from Eden Prairie in Minnesota, USA Simple Management for Centralized IT Environments
- 3. Simple Management forCentralized IT Environments 3 Agenda • What Are the Benefits? • Mobility for Monitoring • Monitoring and Management by Exception • Intelligent Escalation Procedures • Importance of Automation
- 4. Simple Management forCentralized IT Environments 4 The Benefits of Centralization • Single console • Single escalation point • Assignment of events – ownership • Management by exception • Automation from a central console • No need to be an expert • Integration with other components - Monitoring - Problem tickets
- 5. Simple Management forCentralized IT Environments 5 The Goal Is Centralization of Events and Propagation of New Rules Centralized User Interface Node (Sydney) Node (Minneapolis) Node (Melbourne) Node (Georgia) Node (London) Escalation with email / SNMP / text
- 6. Simple Management forCentralized IT Environments 6 Agenda • What Are the Benefits? • Mobility for Monitoring • Monitoring and Management by Exception • Intelligent Escalation Procedures • Importance of Automation
- 7. Simple Management forCentralized IT Environments 7 Mobility for Monitoring • Your team wants and needs mobility: – A pulse from anywhere – Access from iPads, Galaxy, iPhone, Android – Managers want read-only • Benefits – Modernization – Flexibility to be anywhere with WiFi or cell coverage
- 8. Simple Management forCentralized IT Environments 8 Mobile Access for Performance
- 9. Simple Management forCentralized IT Environments 9 Mobile Access for Events
- 10. Simple Management forCentralized IT Environments 10 Mobile Access for Job Schedule
- 11. Simple Management forCentralized IT Environments 11 Agenda • What Are the Benefits? • Mobility for Monitoring • Monitoring and Management by Exception • Intelligent Escalation Procedures • Importance of Automation
- 12. Simple Management forCentralized IT Environments 12 Monitoring and Management by Exception • Too much noise • Not enough time • Timing is everything – Little events become big events if left alone • Rules are needed to extract hidden but important events
- 13. Simple Management forCentralized IT Environments 13 Filtering Rules for Performance Exceptions
- 14. Simple Management forCentralized IT Environments 14 Filtering Rules for System Event Exceptions
- 15. Simple Management forCentralized IT Environments 15 Filtering Rules for Schedule Exceptions
- 16. Simple Management forCentralized IT Environments 16 Agenda • What Are the Benefits? • Mobility for Monitoring • Monitoring and Management by Exception • Intelligent Escalation Procedures • Importance of Automation
- 17. Simple Management forCentralized IT Environments 17 Intelligent Escalation Procedures • You need options: – Email – Text message – SNMP • You need to support an on-call list • You need filtering rules: – Time – Application – User
- 18. Simple Management forCentralized IT Environments 18 Escalation at the Source to Local Team
- 19. Simple Management forCentralized IT Environments 19 Notification to On-Call Team
- 20. Simple Management forCentralized IT Environments 20 Escalation from A Central Console
- 21. Simple Management forCentralized IT Environments 21 Agenda • What Are the Benefits? • Mobility for Monitoring • Monitoring and Management by Exception • Intelligent Escalation Procedures • Importance of Automation
- 22. Simple Management forCentralized IT Environments 22 Importance of Automation • A team member needs to own it • It has to happen as much as possible at the source of the issue • More automation equals less interruptions and surprises • Needs to be administered from a central interface
- 23. Simple Management forCentralized IT Environments 23 Rules to Automate Manual Operator Functions
- 24. Simple Management forCentralized IT Environments 24 Central Interface for Administration
- 25. Simple Management forCentralized IT Environments 25 Demonstration of Mobile Interface • Robot NETWORK Web User Interface – Performance – Events
- 26. Simple Management forCentralized IT Environments 26 In Summary • Centralization is the only option today • Mobility is required in today’s work force • Monitoring by exception is the only option • Your local and on-call teams require intelligent escalation • Automation is different than just monitoring
- 27. Website: www.helpsystems.com Telephone: 800-328-1000 sales +1952-933-0609 support Presenter: Tom.huntington@helpsystems.com Contact Information Thank you for joining us today! Tom Huntington Vice President of Technical Services