Mrs. Maila Rediang has been working as an online freelancer for 20 years, providing online ESL tutorials, virtual assistance, and cryptocurrency trading. She relies heavily on communication in her work, using both verbal strategies like email and video calls, as well as non-verbal cues like smiling and hand gestures. She finds both verbal and non-verbal communication to be effective, with verbal strategies working better for adult clients and non-verbal strategies helping her younger ESL students. Communication strategies are important for effectively conveying messages and navigating barriers according to Mrs. Rediang.

1. 1. State your Name
Our next interviewee is Mrs. Maila Rediang. She is currently working as an online freelancer based here in Legazpi
City.
2. Credentials
She studied BS in Business Administration majoring in Economics at the Philippine Christian University in Manila.
She is also a part-time theater singer/actor in a local theater group in the same city.
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3. What is communication for you?
According to her, communication is a major tool in building all sorts of relationships: personal, family, school,
career, business, or societal. It is a two-way process wherein there is a giver and a receiver and can only be deemed
successful if two parties get the message conveyed.
4. How important is communication in the conduct of your job?
Mrs. Rediang has been doing online ESL tutorials, Virtual Assistant, and Cryptocurrency trading altogether for the
past 20 years, and communication is the primary tool she use to succeed in these jobs. She’ ll never be able to pass
on learning to her students without communication, nor understand her boss/es when she do virtual assistance or
successfully trade for her client/s in cryptocurrency trading if there is a communication breakdown between them.
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5. What are your communicative strategies?
Mrs Rediang mainly uses two (2) major communication strategies: 1) verbal communication and 2) non-verbal
communication. For verbal communication strategies, she would use online platforms such as email, chats, video
calling apps (skype, wechat, fb messenger, whatsapp, etc.) to get all information and messages through for her
students and clients. For students, she would email them lessons and homework and they would have online
platforms as their classroom. Mrs. Rediang would discuss lessons and entertain questions and inquiries from her
students to successfully pass on learning to them. As for her clients both in being a virtual assistant and a
cryptocurrency trader, her clients would send her email or chat messages about tasks they want her to accomplish,
and she would call or email them back for further questions and confirmation of the possibility of the task or
whether it is done.
For the non-verbal communication strategies, Mrs. Rediang could only use this during video calls. She would make
sure that her students and clients would see her reactions such as smiling, nodding, thumbs up or down, waving her
hands, or even clapping to give more emphasis to the message/information she give or receive. She find this strategy
very useful for her younger ESL students since most of them are non-speakers of English during their early phase of
learning.
7. Among all of them, what is the most effective in your field?
She can honestly say that both strategies, verbal & non-verbal, are very effective in her field of work. The verbal
strategies work more effectively on her adult students & clients, while the non-verbal strategies work wonders for
her younger and beginner ESL students.
8. Are communicative strategies important? why or why not?
As per her, communication strategies are very important because they will effectively aid communicators in passing
information/messages. Choosing the most effective communication strategy will ensure success and help
communicators navigate all sorts of barriers and challenges.
9. What are your tips to us youth who study oral communication?
Mrs. Rediang provides tips to youth who study oral communication. She shared insights such as be direct, clear, and
concise in your manner of communication. Be attentive in your manner of listening. Listen to understand. And
lastly, be sensitive enough to understand non-verbal cues. As they say: “ Actions speak louder than words.”