Fight That Fire
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The document discusses strategies for learning from threats and errors in organizations. It outlines 5 strategies: 1) research the root cause, 2) recognize hotspots, 3) review and realign strategies, 4) reverse practical drifts, and 5) reign in cultural loopholes. The presentation argues that properly managing threats and errors can improve organizational performance and resilience, and the trainer has experience in emergency response and crisis management.
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Fight That Fire
- 1. ! !! ! Raging Fire:! How to Profit from Your Threats & Errors ! ! !! Presented by:! ! Gideon F. Mukwai, CEM, MA!
- 2. ! ! Fight That Fire: Learn and Profit from Your Threats & Errors ! Introduction The way an organisation deals with threats and errors can make or break. Threats and errors are like smoldering fires - burning slowly with smoke but without flames. Such fires are dangerous! On one hand, the smoke alerts you to the threatening situation. On the other hand, the absence of flames obliterates the severity of the situation. Unfortunately, only 30% of companies believe that threat and error management is an issue. Thanks to this thinking, many organisations deny themselves greater performance, productivity and creativity opportunities that come with learning about our mistakes and shortcomings. It takes awareness, skills, resources and practical experience to anticipate and manage threats and errors within an organisation. Organisations that attain threat and error management mastery, take failure as a challenge and develop strategies aimed at overcoming the difficulties associated with errors. Outlined below, are 5 strategies you can use to learn and profit from your threats and errors: # 1 Research the Root Cause of the Fire Major disasters seldom happen over night. Most result from multiple failures that have been ignored over a long period of time. An effective root-cause allows an organisation to understand where things went wrong and how to mitigate promptly. It is critical because the point of fire origin, tells the cause of fire. " Thoughts: ........................................................................................................................................................................ ........................................................................................................................................................................ ........................................................................................................................................................................
- 3. ! # 2 Recognise the Hotspots Reconnaissance enables an organisation to observe the smoke and identify where things may go wrong. This form of anticipation ensures that problems are detected early and action is taken to mitigate or reduce the impact of a potential threat because if you can recognise the hotspots you can size them up. " Thoughts: ........................................................................................................................................................................ ........................................................................................................................................................................ ........................................................................................................................................................................ ! # 3 Review to Re-align Your Strategy Organisations that routinely review their systems to identify omissions and disruptions stand a better chance at discovering emerging opportunities. Ongoing learning and feedback allows a you not only to pre-empt but also to outpace competitors because aligment begins with assessment. " Thoughts: ........................................................................................................................................................................ ........................................................................................................................................................................ ........................................................................................................................................................................ ! ! ! ! !
- 4. ! # 4 Reverse Practical Drift Practical drift happens when the users of a system or process have moved from the guidelines from the planners. When this happens (either by omission or commission), it may jeopardize the smooth-functioning of a system sooner or later. To handle this, you must find the shift to fix the drift. " Thoughts: ........................................................................................................................................................................ ........................................................................................................................................................................ ........................................................................................................................................................................ ! ! # 5 Reign in Cultural Loopholes No culture, organisation or team is perfect. This notwithstanding, some organisations are more resilient than others. Error management mastery requires controls that do not stifle or undermine openness to learning and development. This is critical because, to fix a culture, you must first find the loopholes. " Thoughts: ........................................................................................................................................................................ ........................................................................................................................................................................ ........................................................................................................................................................................ ! ! !
- 5. 3 Levels of Error Management! ! ! ! ! ! ! ! Conclusion Whatever your job description may say, if you are a leader, you are a firefighter. In many respects, you are expected to work 24/7. Your team members will err, they will fall short and sometimes your faith in them will be tested. When this happens, remember you are a firefighter. To save lives and property, you must research the root causes of the fire, recognise the hotspots, review and re-align your strategy, reverse practical drift and reign in any cultural loopholes that may undermine your organisation ‘s performance and success. In the face of change (restructuring, re-engineering and the introduction of new systems), errors will happen. The question is, will you Fight the Fire, or will you let it burn? !!!!! Mastery Level ! of Error Mgmt. Awareness Level ! of Error Management Aversion Level ! of Error Management
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- 8. About the Trainer - Gideon F. Mukwai, MA, CEM! !! Gideon is an award-winning speaker with over 8 years of both local and international experience from Asia, Middle East, Africa and North America. He has presented training programmes to over 12,500 executives from organisations such as Oracle, Siemens, Wyeth Pharmaceuticals, Dell Computers, Shell Eastern Petroleum, National University of Singapore, DBS Bank, Gillette and many professional associations and institutions of learning.! ! In 2004, he founded XtraMile Solutions in Singapore as a dedicated emergency and crisis management company that specialises in providing training solutions for both corporate and community organisations. A former Senior Officer and Instructor with the Singapore Civil Defence Force (SCDF), Gideon has been both on the frontline and back-end of emergency response and preparedness. ! ! Gideon ‘s forte is his ability to communicate complex issues with practical narratives and examples, without compromising on his ability to inform, influence and inspire action. He combines his journalistic storytelling skills with rigorous academic and professional insights in helping participants understand new concepts. ! ! In his spare time, he writes non-fiction. He is the author of Facing Adversity with Audacity and a self-taught musical flute player who cannot even read a single musical note. For that reason and more, he collects exotic musical wind instruments and flutes from across the world.