Rafael's strategic investments in technology demonstrate his ability to adapt and thrive in a changing market. One Alliance Travel Assist, an Insuretech platform, allows customers to quote, compare, and issue policies directly, significantly reducing wait times. Other technological advancements under his leadership include the introduction of producer portals, virtual offices, and the One Service chatbot in the Dominican Republic, which ensure daily operational oversight through automated KPIs. His commitment to integrating artificial intelligence in insurance processes underscores his forward-thinking approach.