This document contains an exam for a Business Communication and Soft Skills course. The exam contains 8 questions covering various topics related to communication skills. The questions assess understanding of communication barriers, merits and demerits of reading styles, meeting planning, interviewing skills, roles of communication tools like email and memos, and principles of effective report writing. Students are instructed to answer 5 of the 8 questions in their exam.

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Code No: 16MBA
R7
M.B.A. I Semester Regular Examinations, January 2009
BUSINESS COMMUNICATION AND SOFT SKILLS
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Time: 3 hours Max Marks: 30
Answer any FIVE Questions
All Questions carry equal marks
1. Fill up the blanks in the following sentences with the correct tense of the verbs
given in brackets:
(a) The police arrested the man who (try) to kidnap the boy.
(b) The saint (be) in meditation for an hour now.
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(c) He (withdraw) his nomination for the post.
(d) Owing to careless handling, the paper (tear).
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(e) I never expected you (sing) so well.
2. Provide measures to overcome barriers to communication.
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3. What are the merits and demerits of silent reading and loud reading?
4. All meetings should be planned in order to be e ective. What precautionary mea-
sures do you take before convening a meeting?
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5. (a) Interpersonal chemistry is very important in interviews. DO you agree with
this statement? Elaborate.
(b) How should the candidate build and maintain a rapport throughout the inter-
viewer?
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6. Write short notes on the role of each in communication:
(a) Memo
(b) Telephone
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(c) e-mail
7. (a) Should e-mails replace the communication forms such as memos and letters?
Explain your answer.
(b) Discuss the reasons for the e-mail’s phenomenal growth.
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8. (a) The GM of your company is anxious to note that most of the employees are
coming late to o ce and as a result of which the work is su ering. He has
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asked you, the Personnel Manager to study the causes and suggest measures
to check these late comings. Write a memo report highlighting this trend of
coming late, the causes for this problem and measures to reduce the problem.
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Code No: 16MBA
R7
(b) “Irrelevant facts make a report confusing; exclusion of relevant facts renders
it incomplete and is likely to mislead.” Elucidate on this sentence.
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