The document discusses Tangoe's real-time expense management (rTEM) solution for managing mobility costs. It outlines the solution's capabilities such as providing real-time visibility into mobile usage and location tracking to prevent unexpected costs from roaming or overages. Example benefits mentioned include eliminating "bill shock", optimizing plans, and enforcing usage policies. Case studies show how the solution helped companies like Canada Post reduce annual overage costs by $3 million and Samsung avoid $100,000 in unexpected roaming charges on a single trip.

1. Tangoe rTEM
Managing mobility costs
in real-time
Tangoe Confidential: © 2011

2. Today’s Agenda
• Your Mobile Expense Management Objectives
• Solution Capabilities
– Usage Visibility and Control
– Bill shock prevention
– Asset tracking with geofences
– Graphical reporting
• Wrap-up
• Next Steps
• Q& A
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© 2012 Tangoe, Inc. Confidential

3. The Cost Risks of Mobility
Out of Plan
3G 4G
Domestic Usage
Cost per MB $0.05/MB $0.05/MB
Real network download speed 2.9 MbPS 42 MbPS
Average YouTube video (63MB) $3.15 $3.15
Average Netflix video (2 GB) $100.00 $100.00
Roaming Usage 3G 4G
Cost per MB $50/MB $50/MB
Real world network speed 2.9 MbPS-6.8MbPS 42 MbPS
Average YouTube video (63MB) $3,150.00 $3,150.00
Average Netflix video (1.7 GB / hr) $85,000.00 / hr. $85,000.00 / hr.
Tangoe Confidential: © 2011

4. What an rTEM Solution Can Do For You…
Prevent “Bill Shock” through alerting and reporting on costly mobile
events such as roaming, projected plan overages and more.
Real -time monitoring:
• Voice, Data, SMS and Location
Enforce “rules”: Forecasts and
Trending
• Force user to acknowledge warning message
• Notify administrators
Projection reports:
• Estimate your carrier bills in advance Plan
Optimization
24/7 cloud-based solution:
• Login from anywhere, anytime to monitor
usage, run reports and administer rules Real-Time Cost
Management
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5. rTEM Capabilities
Simple Setup
 No “heavy” infrastructure
 No integration required to backend systems
 Complete SaaS (hosted) solution
Real-Time Usage Analysis of :
 Voice
 Data
 SMS - text messages
In-Depth Reporting
 Take control in real-time. If it is on the bill, it is too late!
 Historical data
 Trending, planning, and cost predictions
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6. rTEM Capabilities
Support Beyond Smartphone's :
 M2M support – rugged modems
 Aircards
 PC support
Location :
 Device location
 Historical reporting of device locations
 GeoFencing
Additional rTEM Capabilities:
 Disablement of voice & data services
 Interactive user alerts – acknowledgement of polices
 Estimation of carrier bills prior to billing
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7. rTEM Technology Components
Apps on Mobile Devices Cloud Based Portal
Supported Devices:
BlackBerry, WinMobile, iPhone/iPad, Android, Symbian, PC (USB/Embedded
Modems), rugged modems, M2M devices (ex:
Sixnet, Sierra, Cradlepoint, NETGEAR, etc.), embedded chips (ex: Gobi)
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8. rTEM for Smartphone’s
• Collects usage data
 Voice
 Data
 SMS
 Roaming
• Reports back to server to track versus configured plans and anomalies
• Provides usage to plan feedback to end user
• Enforces mobile usage policies
• Operates in stealth mode or actively provides feedback to users
• Operates in multi-lingual modes
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9. rTEM Benefits
“Reduce telecom expenses and eliminate bill shock with Tangoe, the
definitive real-time telecom expense management (rTEM) solution.”
• Enterprise controlled
• Carrier and technology agnostic
• Real-time monitoring of the mobile fleet will help protect against:
• Cost overruns
• Unsanctioned or out-of-plan international roaming
• Device loss or theft using GPS location
• Non-optimal carrier plans or pools
• Device inactivity
• Abuse from:
• Excessive user usage
• Usage in inappropriate locations using geo-fencing
• Unnecessary expenses from:
• Dramatic trends in usage behavior
Tangoe Confidential: © 2011

10. rTEM Deployment Types
rTEM Software Managed rTEM
• Client/Server business • Managed by Tangoe
solution • Basic service includes
• Multi-tenant portal setup and monitoring
• Real-time usage • Advanced service includes
monitoring and geo-fencing basic plus plan
• Predict future costs management
• Optimize plans • Details to follow on
• Anomaly detection upcoming slides
• Device control
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11. Return on Investment (ROI)
• North American Data Plan is budgeted to cost $50 per month
• Average mo. overage charges = 20% of the budgeted amount
• rTEM can prevent these overage charges from occurring
• A positive ROI can be expected in month 1
• Buy month-to-month with virtually no risk
• Low cost
• Rapid ROI
• No long-term risk
Tangoe Confidential: © 2011

12. Case Study: Canada Post
 Objective ROI = 833%
 Eliminate Bill Shock
 Environment
 Large division of Canadian federal government
 Required VPN to “private cloud” to access needed infrastructure
 Averaged $3,000,000/yr. in data overages while using rugged modem devices at
retail outlets across Canada
 Solutions
 rTEM using “polling” technology to communicate with fleet of 6,000 M2M modems
connected to POS systems at retail locations
 Results
 Eliminated bill shock
 Reduced time reviewing carrier bills
 Provided incremental value to manage these devices for “anomalous events”
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13. Case Study: Samsung
 Objective ROI = 240%
 Eliminate bill shock for roaming tablet users
 Environment
 One tablet user incurred $100,000 in data roaming in one trip from Canada to Korea
 This was 200% the entire telecom budget for the month
 Solutions
 rTEM installed on every tablet in the Canadian division
 Deployment done entirely by link in an email sent from CFO
 Results
 Cost savings of over 50% each month with the help of real-time notifications on
international roamers and plan optimization tools
 Eliminated bill shock
 Reduced time implementing roaming packages
 Provided incremental value with end user alerts
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14. Testimonial – Leading Media Conglomerate
 Since deploying rTEM, CTV has experienced
significant savings on international roaming
costs each month
– “The roaming feature saved us a ton of money on roaming costs. The real-time alerts
enabled me to learn about my roamers the second they started to roam.”
Vincent Colmenar , CTV
 rTEM was used to recover a lost device that belonged to a prominent
journalist. The GPS tracking feature saved the company thousands of
dollars as sensitive information was quickly recovered. CTV was able to
avoid “wiping” the device and loss of productivity
– “The device reported back to the rTEM server under a number that was not registered to
our company. I used the rTEM GPS location feature to track down the location of the
device, called the Police, and provided them with the phone number and GPS location
and they were able to retrieve the phone.”
Vincent Colmenar , CTV
Tangoe Confidential: © 2011