Ketan is conducting a study on customer satisfaction with public sector banks in India. He has designed a 17 question survey to understand people's views and experiences with these banks. The survey asks for basic demographic information and gauges factors like which bank people use, their level of trust and satisfaction with services, and whether they would recommend the bank to others. Ketan is requesting participation by having respondents fill out the survey to help with his thesis on this topic.

1. Questionnaire
Dear Student/Sir/Madam,
I am Ketan, doing M.B.A from SPU University. I am preparing a thesis on
Customer satisfaction toward PUBLIC SECTOR BANK. For this, I have designed a
Questionnaire to know your views and satisfaction level on Public sector bank. Please fill the
given form as per your opinion and experiences with this. I will be thankful to you for this.
1) Name: …………………………………………………………………
2) Age:
A) 20-25 B) 25-30 C) 30-35 D) 35-40
3) Gender:
A) Male B) Female
4) Marital status
(A) Married (B) Unmarried
5) Occupation:
A) Student B) Job
C) Businessman D) Housewife
6) Education
(A) Graduate (B) Post-graduate (C) Undergraduate
7) Income:
A) Below 10000 B) 10000 to 20000
C) 20000 to 30000 D) 30000 to 40000

2. 8) Do you have bank account?
A) Yes B) No
9) If yes, then in which bank you have account?
A) Private B) Public
C) Both
10) In which language you like to deal with bank.
(A) English (B) Hindi (C) Gujarati (D) Others
11) Do you trust on your bank?
A) Yes B) No
12) If public, then in which bank do you have account?
A) SBI B) DENA bank
C) PNB D) BOB
E) BOI
13) Which type of account do you have in this particular bank?
A) Current account B) Saving account
C) Fixed deposit account D) Recurring deposit account
14) Are you satisfied with the services provided by the public banks?
A) Yes B) No
15) What do you feel about overall service quality of bank?
A) Excellent B) Very good
C) Good D) Bad

3. 16) Would you recommend the bank to your friend relative associates?
A) Yes B) No
17) What suggestions you can give to the Indian public sector banking (PSB) industry?
……………………………………………………………………………………………………
……………………………………………………………………………………………………
……………………………………………………………………………………………………
Date:
Place: Signature of respondent
THANK YOU VERY MUCH FOR YOUR VALUABLE TIME, COOPERATION, PATIENCE
& INFORMATION.