Quatrro was seeking a way to decrease the high percentage of password lockout and reset related incidents so the IT team could focus on other projects and critical issues. An additional goal of this project was to increase the productivity of the entire workforce and place the accountability for password resets and unlocks in the hands of the users customers, Quatrro serves the needs of its clients with technology-based, expert knowledge services while leveraging the overall resources of Quatrro – capital, operational excellence, and global infrastructure.