Daily decisions determine the success of your Quality System. The Quality System supports making the right decisions but the local Quality Culture determines what is actually done in the organization.

1. Even a great Quality System will fail, if the
Quality Culture
©
The average person
influence 5-6 people
is not of equal standard

2. ©
DAY-2-DAY
Daily decisions
determine the success
of your Quality System

3. ©
SYSTEM
The Quality System
supports making the
right decisions …

4. ©
CULTURE
… but the local
Quality Culture
determines what is
actually done

5. ©
CULTURE
… or ignored

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CONSEQUENCE
This is why sites with
same Quality System can
display very different
compliance levels

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WHAT
But what is a strong
Quality Culture?

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DEFINITION

9. ©
WHICH PATH?

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How to strengthen
Quality Culture
The average person
influence 5-6 people

11. ©
1
You cannot change
culture by only
changing culture

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FEASIBILITY
You must ensure that
the culture you want
is feasible

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CLOSE GAPS
Quality
Culture
Protecting product quality and patient safety
Close gaps that prevent
the right choices from
being made

14. ©
CLOSE GAPS
Finding gaps require
insight in how the
System support the
Culture
– and vice versa

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INNOVISOR SOLUTION

16. ©
2
People listen to peers
– not systems

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MOBILIZE INFLUENCE
Engage and mobilize
the most influential
employees

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MOBILIZE INFLUENCE
The top influencers
influence 10 times as
many as the average
employee

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MOBILIZE INFLUENCE
Difficult culture
change requires
support of the key
influencers

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MOBILIZE INFLUENCE
However, it is not
enough to know the
key influencers

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MOBILIZE INFLUENCE
You also need to know
the tribes, cliques and
communities…

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MOBILIZE INFLUENCE
Then you can select
the right 3% to involve
as your Quality
Ambassadors

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QUALITY AMBASSADORS
Quality ambassadors are the
influential employees that
colleagues go to if they have
questions or concerns - and
whose opinion they trust and
respect

24. ©
INNOVISOR SOLUTION