This document provides information about quality metrics project management including definitions, tools, and other related topics. It defines quality as meeting the customer's requirements and expectations. Metrics are used to measure quality and determine if it is improving. Common quality management tools discussed include check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools help identify issues, determine causes of defects, and monitor processes. Additional downloadable resources on related quality management topics are also listed.
This document discusses quality planning in project management. It defines quality planning as determining the standards a project will meet, how those standards will be achieved and confirmed, and how quality planning influences costs, scheduling and other factors. Quality planning sets standards, includes SMART benchmarks to measure progress, delegates responsibility for meeting benchmarks, and controls costs through a cost-benefit analysis of quality requirements. The document also lists several quality management tools including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms and provides additional related quality planning topics.
This document provides information about project management quality assurance including forms, tools, and strategies. It discusses quality assurance management and outlines several quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools can help assess quality requirements, identify issues, and improve processes. The document also lists additional topics related to project management quality assurance that are available as PDF downloads.
This document provides information about quality management system procedures including forms, tools, and strategies. It discusses developing procedures according to ISO 9001 standards and simplifying procedures. Quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms are explained. Additional related topics like quality management systems, courses, and standards are also listed.
This document provides information about quality management templates including common templates, tools, and strategies. It discusses contents of quality management templates including quality control and assurance documents. Six quality management tools are described in detail: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Other related quality management topics are also listed.
This document provides an overview and details about a quality management course. It includes an introduction to quality concepts and methods taught in the course such as quality planning, quality tools and techniques like check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams. The document also lists additional quality management resources and details the contents, format, and prerequisites of the quality management course.
The document discusses project quality management tools and resources. It provides an overview of quality management principles and how they can be applied to project management. Specific quality management tools are described, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools can be used to plan, assure, and control quality on projects. Additional related topics like quality management systems, courses, and standards are also listed.
This document provides information about quality management processes including definitions, tools, and strategies. It discusses implementing a quality management process to improve deliverables and achieve success. Specific tools covered include check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Downloadable PDFs on related quality management topics are also listed.
This document provides information about project quality management processes including forms, tools, and strategies. It discusses implementing a quality management process to improve deliverables and achieve success. The document outlines a quality management process involving setting quality targets, measuring quality, identifying issues, and reporting. It also lists several quality management tools such as check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Finally, it provides additional related topics on quality management systems, courses, and standards.
This document discusses quality planning in project management. It defines quality planning as determining the standards a project will meet, how those standards will be achieved and confirmed, and how quality planning influences costs, scheduling and other factors. Quality planning sets standards, includes SMART benchmarks to measure progress, delegates responsibility for meeting benchmarks, and controls costs through a cost-benefit analysis of quality requirements. The document also lists several quality management tools including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms and provides additional related quality planning topics.
This document provides information about project management quality assurance including forms, tools, and strategies. It discusses quality assurance management and outlines several quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools can help assess quality requirements, identify issues, and improve processes. The document also lists additional topics related to project management quality assurance that are available as PDF downloads.
This document provides information about quality management system procedures including forms, tools, and strategies. It discusses developing procedures according to ISO 9001 standards and simplifying procedures. Quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms are explained. Additional related topics like quality management systems, courses, and standards are also listed.
This document provides information about quality management templates including common templates, tools, and strategies. It discusses contents of quality management templates including quality control and assurance documents. Six quality management tools are described in detail: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Other related quality management topics are also listed.
This document provides an overview and details about a quality management course. It includes an introduction to quality concepts and methods taught in the course such as quality planning, quality tools and techniques like check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams. The document also lists additional quality management resources and details the contents, format, and prerequisites of the quality management course.
The document discusses project quality management tools and resources. It provides an overview of quality management principles and how they can be applied to project management. Specific quality management tools are described, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools can be used to plan, assure, and control quality on projects. Additional related topics like quality management systems, courses, and standards are also listed.
This document provides information about quality management processes including definitions, tools, and strategies. It discusses implementing a quality management process to improve deliverables and achieve success. Specific tools covered include check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Downloadable PDFs on related quality management topics are also listed.
This document provides information about project quality management processes including forms, tools, and strategies. It discusses implementing a quality management process to improve deliverables and achieve success. The document outlines a quality management process involving setting quality targets, measuring quality, identifying issues, and reporting. It also lists several quality management tools such as check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Finally, it provides additional related topics on quality management systems, courses, and standards.
This document provides an overview of management quality and various quality management tools. It discusses project quality management processes like quality planning, quality assurance, and quality control. Six common quality management tools are described in detail: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Other related topics like quality management systems, courses, and standards are also listed. The document is a reference for information on management quality, tools, and strategies.
This document discusses quality management projects and provides information on quality management tools and techniques. It defines quality management as a continuous process that ensures project activities are effective and efficient in meeting objectives. Key aspects of quality management include quality planning, quality assurance, and quality control. The document also describes several commonly used quality management tools: check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams. These tools can help identify issues, monitor processes, determine causes of problems, and make continuous improvements.
The document discusses the purpose of quality management systems. It defines quality management as a concept used throughout a business to improve product quality by focusing on continuous improvement and high standards at all stages of production. The primary goal of a quality management system is to improve customer satisfaction, increase sales, and further the goodwill of a business by identifying waste and inefficiencies to reduce costs. The document also provides examples of common quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms.
This document provides an overview of quality management essentials and tools. It discusses key topics including quality assurance vs quality control, quality planning, quality processes, and stakeholder engagement. Six commonly used quality management tools are described in detail: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Additional resources on quality management systems, courses, and standards are also listed.
Quality management is the process of ensuring and improving quality in business operations and productivity. It is crucial for business success and involves implementing programs and processes throughout an organization to produce high-quality products and services that satisfy customers. Common quality management tools include check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms, which are used to collect and analyze quality data to identify issues and improve processes.
This document provides an overview of quality management from the Project Management Body of Knowledge (PMBOK) perspective. It discusses the basics of quality management, including the three vital PMBOK processes: quality planning, quality assurance, and quality control. Six common quality management tools are also described: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Finally, additional topics related to PMBOK quality management are listed.
This document discusses IT project quality management. It provides definitions and concepts related to project quality management including customer satisfaction, prevention over inspection, and continuous improvement. It also lists several quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Finally, it mentions some other related topics to IT project quality management like quality management systems, courses, standards, and strategies.
Quality management is centered around producing high quality products and maintaining customer satisfaction. It involves quality control, quality improvement, and quality assurance. Quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms are used to monitor quality and identify areas for improvement. Maintaining quality is important for business success and maintaining long-term customer loyalty.
This document discusses quality management seminars and provides information about their goals, objectives, and common quality management tools. The goal of quality management seminars is to help managers plan and lead successful quality implementations by understanding quality ethics and values and avoiding common problems. Objectives include explaining quality concepts and management's role in quality management. Common quality management tools discussed include check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams. These tools can help analyze processes and identify sources of variation.
The document defines a quality management system and provides information about quality management tools. It discusses that a quality management system (1) guarantees quality output, (2) considers resources, processes, procedures and organizational structure, and (3) is described by ISO9001 standards. It also outlines several common quality management tools including check sheets, control charts, Pareto charts, and scatter plots that are used to collect and analyze quality data.
This document provides information about a Diploma in Quality Management course. It outlines the 12 modules covered in the course, including quality management systems, tools, and strategies. It also lists several useful resources for quality management, such as free ebooks, forms, templates, and interview questions. The course is designed to help students understand and implement quality management principles and ISO 9001 standards.
The document discusses agile quality management, including defining traditional quality management approaches and comparing them to agile quality management. It also outlines several key quality management tools that are useful for agile projects, such as check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams. The tools can help identify issues, determine if processes are in control, highlight most important factors, and find potential causes of problems.
The document discusses the purpose of quality management. Quality management focuses on achieving quality in products and services. It has three main components: quality control, quality assurance, and quality improvement. Quality control ensures consistency in production and customer satisfaction. Quality assurance verifies that standards are met. Quality improvement enhances products, services, and customer satisfaction over time. The document also provides examples of common quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. It lists additional quality management topics and resources.
This document provides information about quality management system templates, including templates, tools, and strategies. It discusses specific templates for policies, procedures, work instructions, and other documents needed for a quality management system. The templates are designed to help users build a quality management system quickly that complies with standards like ISO and FDA guidelines. The templates come with over 40 pre-written standard operating procedures and other documents, as well as support from regulatory compliance experts. Specific quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms are also discussed.
The document provides an overview of quality management tools and topics such as check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams. It also summarizes the contents of The Handbook for Quality Management, which defines quality management principles and their application across industries. The handbook incorporates classic motivation theory and current management practices to help readers study for the ASQ Certified Manager of Quality/Organizational Excellence exam.
This document provides information about quality management projects including definitions, concepts, and tools. It defines quality management project as determining and achieving project quality by meeting customer requirements. The three key concepts are customer satisfaction, prevention over inspection, and continuous improvement. Six common quality management tools are described in detail - check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Other related topics are also listed.
This document discusses project management quality management. It provides definitions and concepts related to quality management including customer satisfaction, prevention over inspection, and continuous improvement. It also outlines three key processes for project quality management: plan quality, perform quality assurance, and perform quality control. Finally, it describes several quality management tools including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and others. If more assistance is needed with project management quality management, the reader is invited to leave a comment.
The document discusses quality management tools that can be used to improve quality in projects, products, and processes. It provides descriptions of six commonly used quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Check sheets are forms used to collect real-time data. Control charts determine if a process is stable or needs correction. Pareto charts identify priority tasks. Scatter plots show correlations between variables. Ishikawa diagrams identify causes and effects. Histograms show the distribution of data values. The document emphasizes that using these tools can lead to better project outcomes with fewer delays.
This document provides an overview of the contents and tools of a Quality Management Masters program. The summary is:
The Quality Management Masters program focuses on practical application through team-based work projects. It covers quality systems and management over three semesters, addressing topics like process improvement and Lean/Six Sigma. The program aims to provide working professionals with skills to contribute rapidly in organizations and impart knowledge of quality systems and ethical behavior. Common quality management tools taught include check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms.
The document discusses the key components of quality management systems. It identifies six main components: management support, customer focus, process approach, continual improvement, quality management tools, and other related topics. It provides details on each component and describes several common quality management tools, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. The goal of quality management is to systematically meet or exceed customer expectations through continual improvement.
Overview of Multidimensional Quality Metrics (QTLaunchPad)Arle Lommel
This document outlines a 5-step process for assessing translation quality using multidimensional quality metrics: 1) Specify the project parameters, 2) Select appropriate metrics, 3) Choose an evaluation method, 4) Conduct the evaluation, and 5) Score the results. It provides examples of developing a metrics specification file, using inline markup for evaluation, and calculating scores while accounting for source text quality and metric weights. The goal is to establish a consistent, transparent process for requesters and providers to measure and improve translation quality.
Wind power has potential benefits for coastal Maine communities. Community wind projects on islands can stabilize electric rates and provide savings. The Island Institute helps fund these projects. For example, turbines on Vinalhaven and North Haven power the communities and provide excess energy. Swan's Island is exploring a single turbine project. However, wind power also faces challenges. Large mountain-top turbines are inefficient and can damage habitats. Their development has caused controversy in some communities. While alternative energies are needed, more research is needed on wind power's impacts and sustainability in Maine.
This document provides an overview of management quality and various quality management tools. It discusses project quality management processes like quality planning, quality assurance, and quality control. Six common quality management tools are described in detail: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Other related topics like quality management systems, courses, and standards are also listed. The document is a reference for information on management quality, tools, and strategies.
This document discusses quality management projects and provides information on quality management tools and techniques. It defines quality management as a continuous process that ensures project activities are effective and efficient in meeting objectives. Key aspects of quality management include quality planning, quality assurance, and quality control. The document also describes several commonly used quality management tools: check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams. These tools can help identify issues, monitor processes, determine causes of problems, and make continuous improvements.
The document discusses the purpose of quality management systems. It defines quality management as a concept used throughout a business to improve product quality by focusing on continuous improvement and high standards at all stages of production. The primary goal of a quality management system is to improve customer satisfaction, increase sales, and further the goodwill of a business by identifying waste and inefficiencies to reduce costs. The document also provides examples of common quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms.
This document provides an overview of quality management essentials and tools. It discusses key topics including quality assurance vs quality control, quality planning, quality processes, and stakeholder engagement. Six commonly used quality management tools are described in detail: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Additional resources on quality management systems, courses, and standards are also listed.
Quality management is the process of ensuring and improving quality in business operations and productivity. It is crucial for business success and involves implementing programs and processes throughout an organization to produce high-quality products and services that satisfy customers. Common quality management tools include check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms, which are used to collect and analyze quality data to identify issues and improve processes.
This document provides an overview of quality management from the Project Management Body of Knowledge (PMBOK) perspective. It discusses the basics of quality management, including the three vital PMBOK processes: quality planning, quality assurance, and quality control. Six common quality management tools are also described: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Finally, additional topics related to PMBOK quality management are listed.
This document discusses IT project quality management. It provides definitions and concepts related to project quality management including customer satisfaction, prevention over inspection, and continuous improvement. It also lists several quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Finally, it mentions some other related topics to IT project quality management like quality management systems, courses, standards, and strategies.
Quality management is centered around producing high quality products and maintaining customer satisfaction. It involves quality control, quality improvement, and quality assurance. Quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms are used to monitor quality and identify areas for improvement. Maintaining quality is important for business success and maintaining long-term customer loyalty.
This document discusses quality management seminars and provides information about their goals, objectives, and common quality management tools. The goal of quality management seminars is to help managers plan and lead successful quality implementations by understanding quality ethics and values and avoiding common problems. Objectives include explaining quality concepts and management's role in quality management. Common quality management tools discussed include check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams. These tools can help analyze processes and identify sources of variation.
The document defines a quality management system and provides information about quality management tools. It discusses that a quality management system (1) guarantees quality output, (2) considers resources, processes, procedures and organizational structure, and (3) is described by ISO9001 standards. It also outlines several common quality management tools including check sheets, control charts, Pareto charts, and scatter plots that are used to collect and analyze quality data.
This document provides information about a Diploma in Quality Management course. It outlines the 12 modules covered in the course, including quality management systems, tools, and strategies. It also lists several useful resources for quality management, such as free ebooks, forms, templates, and interview questions. The course is designed to help students understand and implement quality management principles and ISO 9001 standards.
The document discusses agile quality management, including defining traditional quality management approaches and comparing them to agile quality management. It also outlines several key quality management tools that are useful for agile projects, such as check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams. The tools can help identify issues, determine if processes are in control, highlight most important factors, and find potential causes of problems.
The document discusses the purpose of quality management. Quality management focuses on achieving quality in products and services. It has three main components: quality control, quality assurance, and quality improvement. Quality control ensures consistency in production and customer satisfaction. Quality assurance verifies that standards are met. Quality improvement enhances products, services, and customer satisfaction over time. The document also provides examples of common quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. It lists additional quality management topics and resources.
This document provides information about quality management system templates, including templates, tools, and strategies. It discusses specific templates for policies, procedures, work instructions, and other documents needed for a quality management system. The templates are designed to help users build a quality management system quickly that complies with standards like ISO and FDA guidelines. The templates come with over 40 pre-written standard operating procedures and other documents, as well as support from regulatory compliance experts. Specific quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms are also discussed.
The document provides an overview of quality management tools and topics such as check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams. It also summarizes the contents of The Handbook for Quality Management, which defines quality management principles and their application across industries. The handbook incorporates classic motivation theory and current management practices to help readers study for the ASQ Certified Manager of Quality/Organizational Excellence exam.
This document provides information about quality management projects including definitions, concepts, and tools. It defines quality management project as determining and achieving project quality by meeting customer requirements. The three key concepts are customer satisfaction, prevention over inspection, and continuous improvement. Six common quality management tools are described in detail - check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Other related topics are also listed.
This document discusses project management quality management. It provides definitions and concepts related to quality management including customer satisfaction, prevention over inspection, and continuous improvement. It also outlines three key processes for project quality management: plan quality, perform quality assurance, and perform quality control. Finally, it describes several quality management tools including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and others. If more assistance is needed with project management quality management, the reader is invited to leave a comment.
The document discusses quality management tools that can be used to improve quality in projects, products, and processes. It provides descriptions of six commonly used quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Check sheets are forms used to collect real-time data. Control charts determine if a process is stable or needs correction. Pareto charts identify priority tasks. Scatter plots show correlations between variables. Ishikawa diagrams identify causes and effects. Histograms show the distribution of data values. The document emphasizes that using these tools can lead to better project outcomes with fewer delays.
This document provides an overview of the contents and tools of a Quality Management Masters program. The summary is:
The Quality Management Masters program focuses on practical application through team-based work projects. It covers quality systems and management over three semesters, addressing topics like process improvement and Lean/Six Sigma. The program aims to provide working professionals with skills to contribute rapidly in organizations and impart knowledge of quality systems and ethical behavior. Common quality management tools taught include check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms.
The document discusses the key components of quality management systems. It identifies six main components: management support, customer focus, process approach, continual improvement, quality management tools, and other related topics. It provides details on each component and describes several common quality management tools, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. The goal of quality management is to systematically meet or exceed customer expectations through continual improvement.
Overview of Multidimensional Quality Metrics (QTLaunchPad)Arle Lommel
This document outlines a 5-step process for assessing translation quality using multidimensional quality metrics: 1) Specify the project parameters, 2) Select appropriate metrics, 3) Choose an evaluation method, 4) Conduct the evaluation, and 5) Score the results. It provides examples of developing a metrics specification file, using inline markup for evaluation, and calculating scores while accounting for source text quality and metric weights. The goal is to establish a consistent, transparent process for requesters and providers to measure and improve translation quality.
Wind power has potential benefits for coastal Maine communities. Community wind projects on islands can stabilize electric rates and provide savings. The Island Institute helps fund these projects. For example, turbines on Vinalhaven and North Haven power the communities and provide excess energy. Swan's Island is exploring a single turbine project. However, wind power also faces challenges. Large mountain-top turbines are inefficient and can damage habitats. Their development has caused controversy in some communities. While alternative energies are needed, more research is needed on wind power's impacts and sustainability in Maine.
This document discusses quality metrics in project management. It provides definitions and examples of commonly used quality metrics including:
1. Schedule and effort/cost variance which measure performance against baselines using earned value management.
2. Productivity and resource utilization which measure how efficiently resources are being used.
3. Change requests which should be tracked to monitor scope creep.
4. Quality and customer satisfaction metrics like defect density and resolution rates.
5. Gross margin which tracks overall project profitability.
Quality management tools like check sheets, control charts, Pareto charts, and scatter plots are also briefly introduced. The document emphasizes the importance of defining appropriate metrics and using metrics to drive continuous improvement.
GTG 2015 General Fixture Presentation V2.0Muthu Babu
This document outlines the vision, mission, values, and product offerings of GeneralFixture. The company aims to be the number one fixture design company in Asia and provide excellent customer service. Their mission is to improve manufacturing efficiency and quality while reducing costs. They offer standard and non-standard test fixtures for ICT, PCBA, and unit-level testing, as well as special design jigs and shielding boxes. Details are provided on specific fixture models and features.
The document discusses homelessness, its causes such as lack of money and inability to afford or access suitable housing. Homelessness has historical links to events like the Great Depression and atomic bombings. Without homes, people resorted to sleeping on streets, hiding in forests, seeking overseas work, or even suicide. Solutions included government aid, help from family, and self-reliance. If left unaddressed, homelessness could lead to increased crime or threats to security. The document also highlights the contributions of Lim Kan San to providing affordable housing in Singapore and reducing homelessness.
This learning object focuses on the topics of simple harmonic motion and energy conservation in horizontal mass-spring systems. It is in the form of a word problem that has two parts that each focus on one of the two topics above.
Continual improvement of the quality management systemselinasimpson1501
This document provides information about continual improvement of quality management systems, including definitions, core concepts, steps, and common tools. It defines continuous quality improvement (CQI) as an approach that emphasizes continual incremental changes using data analysis to improve processes and meet customer expectations. The document lists and describes several frequently used quality management tools, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and their purposes. It also provides additional online resources on quality management topics.
This document provides an overview of quality management reports and tools. It discusses contents that should be included in a quality management report such as company background, quality management strategies used, and results from customer satisfaction surveys. It then describes several quality management tools that can be used including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and their purposes. Links to additional quality management resources are also provided.
Dokumen ini membahas tentang sistem informasi enterprise. Enterprise computing adalah penggunaan komputer dalam jaringan untuk mendukung berbagai sistem operasi, protokol, dan arsitektur jaringan dalam organisasi besar seperti perusahaan, universitas, rumah sakit. Sistem informasi dalam enterprise mendukung aktivitas bisnis utama seperti logistik, operasi, pemasaran, dan pelayanan pelanggan, serta mengintegrasikan aplikasi internal dengan pihak eksternal sepert
Beats occur when two sounds of different frequencies are heard together, causing the amplitude of the combined sound wave to rise and fall due to interference. When tuning a piano, tuners compare the sound of each key to a tuning fork to check if they have the same frequency. If not, beats will occur until the piano wire is adjusted to match the fork's frequency. For two guitars playing tones of 397Hz and 425Hz, a listener would hear beats occurring at a frequency of 28Hz, calculated by taking the difference of the two frequencies.
This learning object focuses on the topics of simple harmonic motion and energy conservation in horizontal mass-spring systems. It is in the form of a word problem that has two parts that each focus on one of the two topics above.
This document outlines the mission, vision, and capabilities of an automation company in Asia. The company's vision is to become the number one product automation company in Asia and the first choice for customers. Its mission is to improve manufacturing efficiency, quality, and reduce costs. The company offers various automation equipment and solutions for industries like automotive, medical, and electronics manufacturing. It provides services like screw machines, welding machines, press machines, inspection equipment, and testing machines.
James R. Stinson has over 15 years of experience in construction project management, home inspection, and construction. He holds a Bachelor's degree in Construction Management and is working towards his Project Management Professional certification. He is currently the owner of Handy Home Inspections and has previous experience managing construction projects, production, and crews for various construction companies.
This study surveyed student athletes at Armstrong State University to determine their level of career readiness. A paper survey asked students to rate their agreement with statements about career skills like resume writing and knowledge of career resources. Overall, students rated themselves moderately career ready, with some differences by gender, class, and sport. Women's basketball and seniors reported the highest use of career services. The study recommends career services provide more targeted support to students at different stages. Future studies could objectively test career skills and compare to self-assessments.
This document provides an overview of Diligent Concrete Innovation Excellent Share, including its mission, values, facilities, partners, products, services, processes, fields of application, brands, certifications, and customers. The company's vision is for a better family and life. Its mission is to be a talent platform and expert stage. It has 4,100 square meters of space and 120 employees. Products include test systems, fixtures, and trade products from various partners. Services include test engineering, automation, consulting, and training. Key processes include project management and quality management. Applications include electronics and various industries. The company has multiple brands and certifications. Customers are located in China.
I have over 7 years of experience managing blasting and painting projects for Exxon Mobil in Equatorial Guinea. I have supervised blasting and painting programs on offshore oil platforms and vessels, maintaining production piping, vessels, tanks, and steel structures. The work involved both maintenance of existing facilities and new construction projects, including piping, modules, deck plating and vessels. Photos are provided showing examples of work carried out.
This document discusses quality management issues and provides resources on the topic. It begins by outlining common quality management issues organizations may face and provides questions to help assess an organization's quality management processes. It then discusses specific issues in more depth, including nurturing a quality culture, assessing metrics, integrating disparate quality systems, handling increasing data volumes, and closing the quality loop. The document also introduces several quality management tools, such as check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. It concludes by listing additional quality management topics.
This document discusses quality management objectives and provides resources for learning more. It explains that quality objectives can range from long-term strategic goals set by top management to short-term tactical goals. Objectives should follow the SMART criteria and be communicated throughout the organization. Key quality measures are selected and objectives are based on these measures. Strategies are developed to accomplish objectives within set timeframes. Performance is then tracked against the objectives. Common quality management tools like check sheets, control charts, Pareto charts, and scatter plots are also overviewed.
This document discusses types of quality management. It provides an overview of quality management goals and challenges balancing quality with project overhead costs. It then lists and describes six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Finally, it lists other related quality management topics and links to downloadable PDF resources.
The document discusses quality management methodology. It provides definitions and descriptions of the DMAIC and DMADV methodologies, which are the two fundamental approaches used in Six Sigma quality management. It also outlines several common quality management tools, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. The document is a reference for information on quality management methodology, forms, strategies, and other related topics.
This document discusses quality management methodologies, including the DMAIC and DMADV methodologies used in Six Sigma projects. DMAIC is used for established processes experiencing issues, and involves defining problems, measuring aspects, analyzing causes, improving processes, and controlling future processes. DMADV is for new products/processes, involving defining goals, measuring characteristics, analyzing design alternatives, designing/optimizing, and verifying implementation. Quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms are also summarized. The document provides an overview of key aspects of quality management methodologies.
This document provides information about a free online diploma course in quality management systems. It discusses topics that will be covered in the course such as quality specifications and costs, total quality management tools, ISO 9000 standards, and service quality management. Six common quality management tools are also described in detail: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Other related topics that could be useful for the course are also listed.
This document discusses various quality management methods and tools. It provides descriptions of the DMAIC and DMADV methodologies used in Six Sigma projects, which involve five phases for improving or designing processes. It also outlines commonly used quality management tools like check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams. These tools help quantify process performance, identify sources of variation and defects, and determine correlations between variables.
This document provides information about a Postgraduate Diploma in Quality Management offered by Massey University in New Zealand. The one-year program covers concepts of quality management, quality methods and frameworks, and application of management theory to quality systems. Students learn from lecturers with industry experience in quality roles. The program is available through distance learning, allowing students to study while working. The document also lists several quality management tools used in the program, such as check sheets, control charts, Pareto charts, scatter plots, and histograms.
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I. Contents of quality metrics project management
==================
Quality is ultimately defined by the customer and represents how close the project and
deliverables come to meeting the customer’s requirements and expectations.
The old adage about quality being in the eyes of the beholder is true - quality is ultimately
measured by your customer. It is not up to the project team to determine the level of quality
required for the project. The project team needs to understand the customer's requirements and
expectations - and then meet those expectations.
High-level process flow
This is a critical concept about quality. Sometimes there is a tendency to think that 'quality'
means the best material, the best equipment and absolutely zero defects. However, in most cases,
the sponsor does not expect, and cannot afford, a perfect solution. If there are a few bumps in the
project or a few defects in the deliverable, the customer can still say that the solution was
2. delivered with a high level of quality. On the other hand, a flawlessly designed, defect-free
solution that does not meet the customer's needs is not considered high quality. The purpose of
quality management is to first understand the expectations of the customer in terms of quality
and then put a proactive plan in place to meet those expectations.
Since quality is defined by the customer, it may seem that it is completely subjective. However,
there is a lot about quality that can be made objective. This requires first breaking down the
generic term of 'quality' into the specific aspects of quality that are important to the customer.
Then, you look at each of the individual aspects and determine one or more metrics that can be
collected to measure the characteristic. For instance, one of the features of a quality solution may
be that it has a minimum amount of errors. This characteristic can be measured by counting
errors and defects after the solution goes live.
In addition to understanding the customer’s definition of quality, it is important to recognize
other stakeholder’s interests as well. Depending on the roles of the stakeholders, they may have
other quality requirements that need to be satisfied. For instance:
The company – The solution meets strategic goals
Buyers - The solution meets specifications
End users – The solution helps them do their job better, faster, easier
IT support organization – The solution is stable, has few bugs, is understandable and can
be modified easily
Managing metrics and managing quality are related. It is very difficult to improve the quality of
your deliverables or your efficiency of your processes if you are not gathering metrics. Metrics
are used to give some indication of the beginning state of quality (quality of deliverables and
quality of project processes) and whether quality is increasing or decreasing. In addition to
determining the level of quality on a project, metrics can also be used to provide objective
criteria to determine if your project was successful. This is the purpose of the project scorecard.
==================
III. Quality management tools
1. Check sheet
3. The check sheet is a form (document) used to collect data
in real time at the location where the data is generated.
The data it captures can be quantitative or qualitative.
When the information is quantitative, the check sheet is
sometimes called a tally sheet.
The defining characteristic of a check sheet is that data
are recorded by making marks ("checks") on it. A typical
check sheet is divided into regions, and marks made in
different regions have different significance. Data are
read by observing the location and number of marks on
the sheet.
Check sheets typically employ a heading that answers the
Five Ws:
Who filled out the check sheet
What was collected (what each check represents,
an identifying batch or lot number)
Where the collection took place (facility, room,
apparatus)
When the collection took place (hour, shift, day
of the week)
Why the data were collected
2. Control chart
Control charts, also known as Shewhart charts
(after Walter A. Shewhart) or process-behavior
charts, in statistical process control are tools used
to determine if a manufacturing or business
process is in a state of statistical control.
If analysis of the control chart indicates that the
process is currently under control (i.e., is stable,
with variation only coming from sources common
to the process), then no corrections or changes to
process control parameters are needed or desired.
In addition, data from the process can be used to
predict the future performance of the process. If
the chart indicates that the monitored process is
not in control, analysis of the chart can help
determine the sources of variation, as this will
4. result in degraded process performance.[1] A
process that is stable but operating outside of
desired (specification) limits (e.g., scrap rates
may be in statistical control but above desired
limits) needs to be improved through a deliberate
effort to understand the causes of current
performance and fundamentally improve the
process.
The control chart is one of the seven basic tools of
quality control.[3] Typically control charts are
used for time-series data, though they can be used
for data that have logical comparability (i.e. you
want to compare samples that were taken all at
the same time, or the performance of different
individuals), however the type of chart used to do
this requires consideration.
3. Pareto chart
A Pareto chart, named after Vilfredo Pareto, is a type
of chart that contains both bars and a line graph, where
individual values are represented in descending order
by bars, and the cumulative total is represented by the
line.
The left vertical axis is the frequency of occurrence,
but it can alternatively represent cost or another
important unit of measure. The right vertical axis is
the cumulative percentage of the total number of
occurrences, total cost, or total of the particular unit of
measure. Because the reasons are in decreasing order,
the cumulative function is a concave function. To take
the example above, in order to lower the amount of
late arrivals by 78%, it is sufficient to solve the first
three issues.
The purpose of the Pareto chart is to highlight the
most important among a (typically large) set of
factors. In quality control, it often represents the most
common sources of defects, the highest occurring type
of defect, or the most frequent reasons for customer
complaints, and so on. Wilkinson (2006) devised an
5. algorithm for producing statistically based acceptance
limits (similar to confidence intervals) for each bar in
the Pareto chart.
4. Scatter plot Method
A scatter plot, scatterplot, or scattergraph is a type of
mathematical diagram using Cartesian coordinates to
display values for two variables for a set of data.
The data is displayed as a collection of points, each
having the value of one variable determining the position
on the horizontal axis and the value of the other variable
determining the position on the vertical axis.[2] This kind
of plot is also called a scatter chart, scattergram, scatter
diagram,[3] or scatter graph.
A scatter plot is used when a variable exists that is under
the control of the experimenter. If a parameter exists that
is systematically incremented and/or decremented by the
other, it is called the control parameter or independent
variable and is customarily plotted along the horizontal
axis. The measured or dependent variable is customarily
plotted along the vertical axis. If no dependent variable
exists, either type of variable can be plotted on either axis
and a scatter plot will illustrate only the degree of
correlation (not causation) between two variables.
A scatter plot can suggest various kinds of correlations
between variables with a certain confidence interval. For
example, weight and height, weight would be on x axis
and height would be on the y axis. Correlations may be
positive (rising), negative (falling), or null (uncorrelated).
If the pattern of dots slopes from lower left to upper right,
it suggests a positive correlation between the variables
being studied. If the pattern of dots slopes from upper left
to lower right, it suggests a negative correlation. A line of
best fit (alternatively called 'trendline') can be drawn in
order to study the correlation between the variables. An
equation for the correlation between the variables can be
determined by established best-fit procedures. For a linear
correlation, the best-fit procedure is known as linear
6. regression and is guaranteed to generate a correct solution
in a finite time. No universal best-fit procedure is
guaranteed to generate a correct solution for arbitrary
relationships. A scatter plot is also very useful when we
wish to see how two comparable data sets agree with each
other. In this case, an identity line, i.e., a y=x line, or an
1:1 line, is often drawn as a reference. The more the two
data sets agree, the more the scatters tend to concentrate in
the vicinity of the identity line; if the two data sets are
numerically identical, the scatters fall on the identity line
exactly.
5.Ishikawa diagram
Ishikawa diagrams (also called fishbone diagrams,
herringbone diagrams, cause-and-effect diagrams, or
Fishikawa) are causal diagrams created by Kaoru
Ishikawa (1968) that show the causes of a specific
event.[1][2] Common uses of the Ishikawa diagram are
product design and quality defect prevention, to identify
potential factors causing an overall effect. Each cause or
reason for imperfection is a source of variation. Causes
are usually grouped into major categories to identify these
sources of variation. The categories typically include
People: Anyone involved with the process
Methods: How the process is performed and the
specific requirements for doing it, such as policies,
procedures, rules, regulations and laws
Machines: Any equipment, computers, tools, etc.
required to accomplish the job
Materials: Raw materials, parts, pens, paper, etc.
used to produce the final product
Measurements: Data generated from the process
that are used to evaluate its quality
Environment: The conditions, such as location,
time, temperature, and culture in which the process
operates
6. Histogram method
7. A histogram is a graphical representation of the
distribution of data. It is an estimate of the probability
distribution of a continuous variable (quantitative
variable) and was first introduced by Karl Pearson.[1] To
construct a histogram, the first step is to "bin" the range of
values -- that is, divide the entire range of values into a
series of small intervals -- and then count how many
values fall into each interval. A rectangle is drawn with
height proportional to the count and width equal to the bin
size, so that rectangles abut each other. A histogram may
also be normalized displaying relative frequencies. It then
shows the proportion of cases that fall into each of several
categories, with the sum of the heights equaling 1. The
bins are usually specified as consecutive, non-overlapping
intervals of a variable. The bins (intervals) must be
adjacent, and usually equal size.[2] The rectangles of a
histogram are drawn so that they touch each other to
indicate that the original variable is continuous.[3]
III. Other topics related to Quality metrics project management (pdf
download)
quality management systems
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iso 9001 quality management system
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quality system management
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