QUALITY ASSURANCE
ACTIVITIES & PROCESSES
Your Company Name
Agenda
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01
2
Quality Management Definition
3
QUALITY MANAGEMENT
Ensures that an organization, product or
service is consistent. It is the ability of a
product or service to consistently meet or
exceed customers expectations.
Quality
Four Main Components Of Quality Management
4
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Quality Assurance
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Quality Control
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Quality Planning
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Quality Improvement
Quality
Management
Evolution Of Quality Management
5
1970
1960
1950
1940
1930
1920
Statistical Process
Control Charts
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Statistical Process
Control Charts
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Statistical Process
Control Charts
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Statistical Process
Control Charts
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Statistical Process
Control Charts
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Statistical Process
Control Charts
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Quality Control Vs. Quality Assurance
6
Inspection by an
inspection team
Quality Control Usually
Takes Place At End Of
Production Process
Production Process
it’s about Prevention
rather than just
detection
Quality Assurance Focuses On
Prevention Where Samples Of
Part Finished Goods Are
Checked At Different Times In
Production Process
Production Process
Quality Is Seen As
Everyone’s
Job, Not Just A Small
Team Of Inspectors!
Check Quality
8 Principles Of Quality Management
7
Involvement
Of People
Process
Approach
Leadership
Customer-focused
Organization
Factual Approach To
Decision Making
Mutually Beneficial
Supplier Relationships
Continual
Improvement
System Approach To
Management
Principles Of
Quality
Management
This Standard Relates To Customer
Needs And Customer Service.
A Business Should Understand Their
Customers And Seek To Meet Their
Requirements.
Where Possible, They Should Aim To
Exceed Customer Expectations.
Customer Focus
8
Benefits Of Customer Focus
9
Marking Customer Needs And The Needs Of
Other Stakeholders Understood Throughout
The Organization.
Ensuring That Relevant Goals And Targets
Are Directly Linked To Customer Needs And
Expectations.
Improving The Performance Of The
Organization To Meet Customer Needs.
Ensuring The People Have The Knowledge
And Skills Requires To Satisfy The
Organization's Customer.
For Policy And Strategy Formulation
For Goal And Target Setting
For Operation Management
For Human Resource Management
Beneficial
Applications Of
The Principle
Include
Leadership
10
A Business Should Have Clear
Objectives And Employees Should Be
Actively Involved In Achieving This.
This Standard Relates To The
Direction Of The Organization.
Benefits Of Leadership
11
For Policy And Strategy Formulation
For Goal And Target Setting
For Operation Management
For Human Resource Management
Beneficial
Applications Of
The Principle
Include
Establishing And Communicating A Clear
Vision Of The Organization’ S Future.
Translating The Vision Of The
Organization Into Measurable Goals And
Targets.
Empowered and involved people achieve
the organization's objectives.
Having an empowered, motivated, well
informed and stable workforce.
Involvement Of People
12
This Principle Recognizes
That An Organization Is
Nothing Without Its Staff
That Their Abilities Should Be
Used To Full Effect For
Business Success.
Benefits Of Involvement Of People
13
For Policy And Strategy Formulation
For Goal And Target Setting
For Operation Management
For Human Resource Management
Beneficial
Applications Of
The Principle
Include
People effectively contributing to
improvement of the policy and strategies
of the organization.
People sharing ownership of the
organization's goals.
People being involved in appropriate
decisions and process improvements.
People being more satisfied with their jobs
and being active involved in their personal
growth and development for the
organization's benefit.
Process
Approach
01
03
04
02
The Process Approach Relates To
Efficiency And The Understanding That
Appropriate Processes Will Speed Up
Activities.
Process Approach
14
Benefits Of Process Approach
15
For Policy And Strategy Formulation
For Goal And Target Setting
For Operation Management
Beneficial
Applications Of
The Principle
Include
Utilizing defines processes throughout the
organization will lead to more predictable results
better use of resources shorter cycle times and
lower costs.
Understanding the capability of processes
enables the creation of challenging goals and
targets.
Adopting the process approach for all operation
results in lower costs prevention of errors control
of variation shorter cycle times and more
predictable outputs.
System Approach To Management
16
"Identifying, Understanding And Managing
Interrelated Processes As A System
Contributes To The Organization's
Effectiveness And Efficiency In Achieving Its
Objectives.” This Means That Multiple
Processes Are Managed Together As A
System Which Should Lead To Greater
Efficiency.
04
02
01
03
05
Benefits Of System Approach To Management
17
For Policy And Strategy Formulation
For Goal And Target Setting
For Operation Management
For Human Resource Management
Beneficial
Applications Of
The Principle
Include
The creation of comprehensive and
challenging plans that link functional and
process inputs.
The goals and targets of individual processes
are aligned with the organization's key
objective.
A broader overview of the effectiveness of
processes which leads to understanding the
causes of problems and timely improvement
action.
Provides A better understanding of roles and
responsibilities for achieving common
objectives thereby reducing cross functional
barriers and improving.
Continual Improvement
18
01
02
This Principle Is Very Straight
Forward: Continual Improvement
Should Be An Active Business
Objective.
Benefits Of Continual Improvement
19
Strategies based on relevant data and
information are more realistic and more
likely to be achieved.
Using relevant comparative data and
information to set realistic and challenging
goals and target.
Data and information are the basis for
understanding both process and system
performance to guide improvements and
prevent future problems.
Analysing data and information from
sources such as people surveys
suggestion and focus groups to guide the
formulation of human resource policies.
For Policy And Strategy Formulation
For Goal And Target Setting
For Operation Management
For Human Resource Management
Beneficial
Applications Of
The Principle
Include
Factual Approach To Decision Making
A logical approach, based on data
and analysis, is good business
sense. Unfortunately, in A fact paced
workplace, decisions can often be
made rashly, without proper thought.
The efficiency that will have been
imbued in the organization after the
implementation of prior principles will
allow decisions to be made with
clarity.
20
Benefits Of Factual Approach To Decision Making
21
For Policy And Strategy Formulation
For Goal And Target Setting
For Operation Management
For Human Resource Management
Beneficial
Applications Of
The Principle
Include
Creating and achieving more competitive
business plan through the integration of
continual improvement with strategic and
business planning.
Setting realistic and challenging
improvement goals and providing the
resources to achieve them.
Involving people in the organization in the
continual improvement of processes.
Providing all people the organization with
the tools, opportunities and encouragement
to improve products processes and
systems.
Mutually Beneficial Supplier Relations
22
Mutually Beneficial
Supplier Relations
This Principle Relates To Supply Chains
And Acknowledges That The Relationship
Between An Organization And Its Suppliers
Is Interdependent. A Strong Relationship
Between The Two Will Enhance
Productivity And Encourage Seamless
Working Practices.
Benefits Of Mutually Beneficial Supplier Relations
23
For Policy And Strategy Formulation
For Goal And Target Setting
For Operation Management
For Human Resource Management
Beneficial
Applications Of
The Principle
Include
Strategies based on relevant data and
information are more realistic and more
likely to be achieved.
Using relevant comparative data and
information to set realistic and challenging
goals and target.
Data and information are the basis for
understanding both process and system
performance to guide improvements and
prevent future problems.
Analysing data and information from
sources such as people surveys
suggestion and focus groups to guide the
formulation of human resource policies.
Dimensions Of Quality
24
04
05
06
02
01
03
07
08
Performance Quality
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Reliability Quality
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Conformance Quality
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Aesthetics Quality
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Features Quality
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Durability Quality
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Serviceability Quality
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Perceived Quality
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The Dimensions: Performance And Features
25
Features are additional characteristics that enhance
the appeal of the product or service to the user.
What additional benefits will be added to the
product? Will they be they tangible or non-tangible
benefits. For example this could be after sales
service, or guarantees. Some features will be
present in all products but other features will only be
found in "quality" products. For example all cars
have wheels, steering wheel, gears, windows and
seats but only some cars have heated seats,
assisted parking and bluetooth.
A quality product will perform as expected by the
user and as specified by the manufacturer. If
products do not do as buyers expect, users will be
disappointed and frustrated. Worse still poor
performing products get negative reviews and lose
sales and reputation.
02
01
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The Dimensions: Reliability And Durability
26
Durability measures the length of A product’s life.
When the product can be repaired, estimating
durability is more complicated. The item will be used
until it is no longer economical to operate it.
Technically, durability can be defined as the amount of
use one gets from A product before it deteriorates.
The product consistent? Will it perform well over its
expected lifetime and perform consistently? Many
brands have developed trust with customers because
of their reputation for reliability.
02
01
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The Dimensions: Service Ability And Aesthetics
27
Aesthetic aspect of A product is comparatively
subjective in nature and refers to its impact on the
human senses such as how it looks, feels, sounds,
tastes and so on, depending upon the type of product.
Automobile companies make sure that in addition to
functional quality, the automobiles are also .
Serviceability refers to the promptness, courtesy,
proficiency and ease in repair when the product breaks
down and is sent for repairs.
02
01
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The Dimensions: Conformance And Perceived Quality
28
An equally important dimension of quality is the
perception of the quality of the product in the mind of
the consumer. Honda cars, sony walkman and rolex
watches are perceived to be high quality items by the
consumers.
It is the degree to which the product conforms to pre-
established specifications. All quality products are
expected to precisely meet the set standards.
02
01
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Service Gap Model
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Gap 4
Gap 5
Gap 1
Gap 2
Customer Gap 3
Provider
• World Of Mouth
• Personal Needs
• Post Experience
External
Communication
To Customers
Expected Service
Perceived Service
Translation Of
Perceptions Into
Service Quality
Specifications
Management
Perceptions Of
Consumer
Expectations
Service
Delivery(Including
Per-And Post
Contacts)
Five Gaps That Organizations Should Measure Manage And Minimize
30
Is the distance between what customers expect and what managers think they expect - clearly
survey research is A key way to narrow this gap.
Is between management perception and the actual specification of the customer experience -
managers need to make sure the organization is defining the level of service they believe is
needed.
Is from the experience specification to the delivery of the experience - managers need to audit
the customer experience that their organization currently delivers in order to make sure it lives up
to the spec.
Is the gap between the delivery of the customer experience and what is communicated to
customers - all too often organizations exaggerate what will be provided to customers, or discuss
the best case rather than the likely case, raising customer expectations and harming customer
perceptions.
Is the gap between A customer's perception of the experience and the customer's expectation of
the service - customers' expectations have been shaped by word of mouth, their personal needs
and their own past experiences. Routine transactional surveys after delivering the customer
experience are important for an organization to measure customer perceptions of service.
GAP 1
GAP 2
GAP 4
GAP 5
GAP 3
Determinants Of Quality
31
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Design
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Ease Of Use
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Conforms To Design
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Service
Challenges With Service Quality
32
Customer Expectation
Often Change
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Different Customers Have
Different Expectations
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Each Customer Contact Is A
“ Moment Of Truth”
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Fail-safing Must Be Designed
Into The System
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01
0203
04
Service
Quality
Consequences Of Poor Quality
33
Loss Of Business
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Liability
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Costs (Rework, Scrap,
Warranty Cost, Etc.)
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Productivity (Rework, Defective
Output That Must Be Scrapped)
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The
Consequences
Of Poor
Quality
01
02
03
04
Responsibility For Quality
34
06
08
05
07
01
03
04
02
Responsibility
For
Quality
Top Management
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Quality Assurance
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Packaging And Shipping
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Marketing And Sales
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Customer Service
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Production / Operations
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Procurement
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Design
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Cost For Quality
Prevention Appraisal
Cost Of Good
Quality
Internal
Failure
External
Failure
Cost Of poor
Quality
Total Cost
Of Quality
35
Cost For Quality Graph
36
0
5
10
15
20
25
30
External failure
Internal Failure
Prevention
Appraisal
Quality Improvement
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Ethics And Quality
37
Substandard Parts And
Materials In The Boxes.
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Poor Designs
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Substandard Service
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Defective Products
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01
02 03
04
Substandard
ADDITIONAL
SLIDES
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Our Vision
39
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Vision
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Mission
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Goal
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Values
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01 02 03
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Our Team
About us
JOHN ALBERT
CEO
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Our Goal
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Comparison
43
45%
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Financial
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Quotes
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Dashboard
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10%
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Location
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2021
2020
2019
2018
2017
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Timeline
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Post It
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Puzzle
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01
02
03
04
05
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Target
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Circular
52
01
02
03
0405
06
07
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Venn
53
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Matrix
54
Low High
Supply Risk
ProfitImpact
High
Low
01 02
0304
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Silhouettes
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Text Here 75%
45%
65%
15%
35%
Swimlanes
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Bulb For Idea
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Quality Assurance Activities And Processes PowerPoint Presentation Slides

  • 1.
    QUALITY ASSURANCE ACTIVITIES &PROCESSES Your Company Name
  • 2.
    Agenda Your Text Here Thisslide is 100% editable. Adapt it to your needs and capture your audience's attention. 04 Put Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 07 Your Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 02 Put Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 05 Your Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 08 Put Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 03 Your Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 06 Put Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 09 Put Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 2
  • 3.
    Quality Management Definition 3 QUALITYMANAGEMENT Ensures that an organization, product or service is consistent. It is the ability of a product or service to consistently meet or exceed customers expectations. Quality
  • 4.
    Four Main ComponentsOf Quality Management 4 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Quality Assurance This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Quality Control This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Quality Planning This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Quality Improvement Quality Management
  • 5.
    Evolution Of QualityManagement 5 1970 1960 1950 1940 1930 1920 Statistical Process Control Charts This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Statistical Process Control Charts This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Statistical Process Control Charts This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Statistical Process Control Charts This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Statistical Process Control Charts This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Statistical Process Control Charts This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 6.
    Quality Control Vs.Quality Assurance 6 Inspection by an inspection team Quality Control Usually Takes Place At End Of Production Process Production Process it’s about Prevention rather than just detection Quality Assurance Focuses On Prevention Where Samples Of Part Finished Goods Are Checked At Different Times In Production Process Production Process Quality Is Seen As Everyone’s Job, Not Just A Small Team Of Inspectors! Check Quality
  • 7.
    8 Principles OfQuality Management 7 Involvement Of People Process Approach Leadership Customer-focused Organization Factual Approach To Decision Making Mutually Beneficial Supplier Relationships Continual Improvement System Approach To Management Principles Of Quality Management
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    This Standard RelatesTo Customer Needs And Customer Service. A Business Should Understand Their Customers And Seek To Meet Their Requirements. Where Possible, They Should Aim To Exceed Customer Expectations. Customer Focus 8
  • 9.
    Benefits Of CustomerFocus 9 Marking Customer Needs And The Needs Of Other Stakeholders Understood Throughout The Organization. Ensuring That Relevant Goals And Targets Are Directly Linked To Customer Needs And Expectations. Improving The Performance Of The Organization To Meet Customer Needs. Ensuring The People Have The Knowledge And Skills Requires To Satisfy The Organization's Customer. For Policy And Strategy Formulation For Goal And Target Setting For Operation Management For Human Resource Management Beneficial Applications Of The Principle Include
  • 10.
    Leadership 10 A Business ShouldHave Clear Objectives And Employees Should Be Actively Involved In Achieving This. This Standard Relates To The Direction Of The Organization.
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    Benefits Of Leadership 11 ForPolicy And Strategy Formulation For Goal And Target Setting For Operation Management For Human Resource Management Beneficial Applications Of The Principle Include Establishing And Communicating A Clear Vision Of The Organization’ S Future. Translating The Vision Of The Organization Into Measurable Goals And Targets. Empowered and involved people achieve the organization's objectives. Having an empowered, motivated, well informed and stable workforce.
  • 12.
    Involvement Of People 12 ThisPrinciple Recognizes That An Organization Is Nothing Without Its Staff That Their Abilities Should Be Used To Full Effect For Business Success.
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    Benefits Of InvolvementOf People 13 For Policy And Strategy Formulation For Goal And Target Setting For Operation Management For Human Resource Management Beneficial Applications Of The Principle Include People effectively contributing to improvement of the policy and strategies of the organization. People sharing ownership of the organization's goals. People being involved in appropriate decisions and process improvements. People being more satisfied with their jobs and being active involved in their personal growth and development for the organization's benefit.
  • 14.
    Process Approach 01 03 04 02 The Process ApproachRelates To Efficiency And The Understanding That Appropriate Processes Will Speed Up Activities. Process Approach 14
  • 15.
    Benefits Of ProcessApproach 15 For Policy And Strategy Formulation For Goal And Target Setting For Operation Management Beneficial Applications Of The Principle Include Utilizing defines processes throughout the organization will lead to more predictable results better use of resources shorter cycle times and lower costs. Understanding the capability of processes enables the creation of challenging goals and targets. Adopting the process approach for all operation results in lower costs prevention of errors control of variation shorter cycle times and more predictable outputs.
  • 16.
    System Approach ToManagement 16 "Identifying, Understanding And Managing Interrelated Processes As A System Contributes To The Organization's Effectiveness And Efficiency In Achieving Its Objectives.” This Means That Multiple Processes Are Managed Together As A System Which Should Lead To Greater Efficiency. 04 02 01 03 05
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    Benefits Of SystemApproach To Management 17 For Policy And Strategy Formulation For Goal And Target Setting For Operation Management For Human Resource Management Beneficial Applications Of The Principle Include The creation of comprehensive and challenging plans that link functional and process inputs. The goals and targets of individual processes are aligned with the organization's key objective. A broader overview of the effectiveness of processes which leads to understanding the causes of problems and timely improvement action. Provides A better understanding of roles and responsibilities for achieving common objectives thereby reducing cross functional barriers and improving.
  • 18.
    Continual Improvement 18 01 02 This PrincipleIs Very Straight Forward: Continual Improvement Should Be An Active Business Objective.
  • 19.
    Benefits Of ContinualImprovement 19 Strategies based on relevant data and information are more realistic and more likely to be achieved. Using relevant comparative data and information to set realistic and challenging goals and target. Data and information are the basis for understanding both process and system performance to guide improvements and prevent future problems. Analysing data and information from sources such as people surveys suggestion and focus groups to guide the formulation of human resource policies. For Policy And Strategy Formulation For Goal And Target Setting For Operation Management For Human Resource Management Beneficial Applications Of The Principle Include
  • 20.
    Factual Approach ToDecision Making A logical approach, based on data and analysis, is good business sense. Unfortunately, in A fact paced workplace, decisions can often be made rashly, without proper thought. The efficiency that will have been imbued in the organization after the implementation of prior principles will allow decisions to be made with clarity. 20
  • 21.
    Benefits Of FactualApproach To Decision Making 21 For Policy And Strategy Formulation For Goal And Target Setting For Operation Management For Human Resource Management Beneficial Applications Of The Principle Include Creating and achieving more competitive business plan through the integration of continual improvement with strategic and business planning. Setting realistic and challenging improvement goals and providing the resources to achieve them. Involving people in the organization in the continual improvement of processes. Providing all people the organization with the tools, opportunities and encouragement to improve products processes and systems.
  • 22.
    Mutually Beneficial SupplierRelations 22 Mutually Beneficial Supplier Relations This Principle Relates To Supply Chains And Acknowledges That The Relationship Between An Organization And Its Suppliers Is Interdependent. A Strong Relationship Between The Two Will Enhance Productivity And Encourage Seamless Working Practices.
  • 23.
    Benefits Of MutuallyBeneficial Supplier Relations 23 For Policy And Strategy Formulation For Goal And Target Setting For Operation Management For Human Resource Management Beneficial Applications Of The Principle Include Strategies based on relevant data and information are more realistic and more likely to be achieved. Using relevant comparative data and information to set realistic and challenging goals and target. Data and information are the basis for understanding both process and system performance to guide improvements and prevent future problems. Analysing data and information from sources such as people surveys suggestion and focus groups to guide the formulation of human resource policies.
  • 24.
    Dimensions Of Quality 24 04 05 06 02 01 03 07 08 PerformanceQuality This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Reliability Quality This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Conformance Quality This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Aesthetics Quality This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Features Quality This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Durability Quality This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Serviceability Quality This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Perceived Quality This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 25.
    The Dimensions: PerformanceAnd Features 25 Features are additional characteristics that enhance the appeal of the product or service to the user. What additional benefits will be added to the product? Will they be they tangible or non-tangible benefits. For example this could be after sales service, or guarantees. Some features will be present in all products but other features will only be found in "quality" products. For example all cars have wheels, steering wheel, gears, windows and seats but only some cars have heated seats, assisted parking and bluetooth. A quality product will perform as expected by the user and as specified by the manufacturer. If products do not do as buyers expect, users will be disappointed and frustrated. Worse still poor performing products get negative reviews and lose sales and reputation. 02 01 This slide is 100% editable.
  • 26.
    The Dimensions: ReliabilityAnd Durability 26 Durability measures the length of A product’s life. When the product can be repaired, estimating durability is more complicated. The item will be used until it is no longer economical to operate it. Technically, durability can be defined as the amount of use one gets from A product before it deteriorates. The product consistent? Will it perform well over its expected lifetime and perform consistently? Many brands have developed trust with customers because of their reputation for reliability. 02 01 This slide is 100% editable.
  • 27.
    The Dimensions: ServiceAbility And Aesthetics 27 Aesthetic aspect of A product is comparatively subjective in nature and refers to its impact on the human senses such as how it looks, feels, sounds, tastes and so on, depending upon the type of product. Automobile companies make sure that in addition to functional quality, the automobiles are also . Serviceability refers to the promptness, courtesy, proficiency and ease in repair when the product breaks down and is sent for repairs. 02 01 This slide is 100% editable.
  • 28.
    The Dimensions: ConformanceAnd Perceived Quality 28 An equally important dimension of quality is the perception of the quality of the product in the mind of the consumer. Honda cars, sony walkman and rolex watches are perceived to be high quality items by the consumers. It is the degree to which the product conforms to pre- established specifications. All quality products are expected to precisely meet the set standards. 02 01 This slide is 100% editable.
  • 29.
    Service Gap Model 29 Gap4 Gap 5 Gap 1 Gap 2 Customer Gap 3 Provider • World Of Mouth • Personal Needs • Post Experience External Communication To Customers Expected Service Perceived Service Translation Of Perceptions Into Service Quality Specifications Management Perceptions Of Consumer Expectations Service Delivery(Including Per-And Post Contacts)
  • 30.
    Five Gaps ThatOrganizations Should Measure Manage And Minimize 30 Is the distance between what customers expect and what managers think they expect - clearly survey research is A key way to narrow this gap. Is between management perception and the actual specification of the customer experience - managers need to make sure the organization is defining the level of service they believe is needed. Is from the experience specification to the delivery of the experience - managers need to audit the customer experience that their organization currently delivers in order to make sure it lives up to the spec. Is the gap between the delivery of the customer experience and what is communicated to customers - all too often organizations exaggerate what will be provided to customers, or discuss the best case rather than the likely case, raising customer expectations and harming customer perceptions. Is the gap between A customer's perception of the experience and the customer's expectation of the service - customers' expectations have been shaped by word of mouth, their personal needs and their own past experiences. Routine transactional surveys after delivering the customer experience are important for an organization to measure customer perceptions of service. GAP 1 GAP 2 GAP 4 GAP 5 GAP 3
  • 31.
    Determinants Of Quality 31 Thisslide is 100% editable. Adapt it to your needs and capture your audience's attention. Design This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Ease Of Use This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Conforms To Design This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Service
  • 32.
    Challenges With ServiceQuality 32 Customer Expectation Often Change This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Different Customers Have Different Expectations This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Each Customer Contact Is A “ Moment Of Truth” This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Fail-safing Must Be Designed Into The System This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 0203 04 Service Quality
  • 33.
    Consequences Of PoorQuality 33 Loss Of Business This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Liability This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Costs (Rework, Scrap, Warranty Cost, Etc.) This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Productivity (Rework, Defective Output That Must Be Scrapped) This slide is 100% editable. Adapt it to your needs and capture your audience's attention. The Consequences Of Poor Quality 01 02 03 04
  • 34.
    Responsibility For Quality 34 06 08 05 07 01 03 04 02 Responsibility For Quality TopManagement This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Quality Assurance This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Packaging And Shipping This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Marketing And Sales This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Customer Service This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Production / Operations This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Procurement This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Design This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 35.
    Cost For Quality PreventionAppraisal Cost Of Good Quality Internal Failure External Failure Cost Of poor Quality Total Cost Of Quality 35
  • 36.
    Cost For QualityGraph 36 0 5 10 15 20 25 30 External failure Internal Failure Prevention Appraisal Quality Improvement This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 37.
    Ethics And Quality 37 SubstandardParts And Materials In The Boxes. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Poor Designs This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Substandard Service This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Defective Products This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 02 03 04 Substandard
  • 38.
  • 39.
    Our Vision 39 This slideis 100% editable. Adapt it to your needs and capture your audience's attention. Vision This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Mission This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Goal This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Values
  • 40.
    40 01 02 03 Thisslide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Our Team
  • 41.
    About us JOHN ALBERT CEO Thisslide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 41
  • 42.
    Our Goal 42 This slideis 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 43.
    Comparison 43 45% This slide is100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 55% This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 44.
    Financial 44 This slide is100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here $ 90 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here $ 50 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here $ 40 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here $ 20
  • 45.
    This slide is100% editable. Adapt it to your needs and capture your audience’s attention. This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. Quotes 45
  • 46.
    Dashboard 46 Text Here This slideis 100% editable. Adapt it to your needs and capture your audience's attention. 0 1 2 3 4 5 6 7 8 10% Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention 0 1 2 3 4 5 6 7 8 20% Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 0 1 2 3 4 5 6 7 8 40%
  • 47.
    Location 47 This slide is100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
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    2021 2020 2019 2018 2017 This slide is100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Timeline 48
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    Post It 49 Text HereText Here Text Here Text Here This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. This slide is 100% editable. Adapt it to your needs and capture your audience’s attention.
  • 50.
    Puzzle 50 01 02 03 04 05 This slide is100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
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    Target 51 Text Here This slideis 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 02 03 04 05
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    Circular 52 01 02 03 0405 06 07 This slide is100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here
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    Venn 53 Text HereText Here TextHere This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
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    Matrix 54 Low High Supply Risk ProfitImpact High Low 0102 0304 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
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    Silhouettes 55 This slide is100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here 75% 45% 65% 15% 35%
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    Swimlanes Text Here Text HereText Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here 56
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    Bulb For Idea 57 Thisslide is 100% editable. Adapt it to your needs and capture your audience's attention. 05 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 04
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    Magnifying Glass 58 This slideis 100% editable. Adapt it to your needs and capture your audience's attention. Text Here Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 80% 75% 40% 35%
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    Bar Graph 59 This slideis 100% editable. Adapt it to your needs and capture your audience's attention. 20 28 35 40 49 50 25 30 4 5.3 10 5.1 4.6 4.4 5.1 5.6 Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here
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    Funnel 60 This slide is100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 61.
    THANK YOU Address # street number,city, state Contact Numbers: 08785644562 Email Address: emailaddress@123.com 61