Quality means doing things right even when no one is watching. The document provides quality metrics for 5 sales agents over 6 months, including average dials, new leads generated, and conversion rates from dials to registrations and from calls to new leads. It shows that providing prospects with quality information and experiences is important for marketing success.

1. “Quality means doing it right when no one is
looking.” - Henry ford.
Quality
Presented by
Harsimran Singh

3. Prospects Company
Giving us their time
Giving prospects quality information/
quality experience
Greatest Asset in any Marketing Process

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6. On going
Impact to goals

9. June
ADR Att 20 Dials Spoke New Leads NCC WBR WCT Total RPD
Fred 19 1432 65 0 1408 7 9 16 1
Tania 20 2442 88 3 2223 20 7 27 1.4
Charu 18 2290 79 6 1335 17 7 24 1.3
Stephen 18 1723 78 0 1147 32 10 42 2.3
Deepak 18 2956 156 1 2629 28 12 40 2.2
10843 466 10 8742 104 45 149 1.2
July
ADR Att 22 Dials Spoke New Leads NCC WBR WCT Total RPD
Fred 19.5 1698 69 1 1609 25 0 25 1.3
Tania 18 2121 61 3 1900 10 0 10 0.6
Charu 21.5 2685 113 2 1375 8 0 8 0.4
Stephen 21 2270 51 1 1625 18 0 18 0.9
Deepak 21 4251 193 7 3686 36 0 36 1.7
13025 487 14 10195 97 0 97 1.0
August
ADR Att 22 Dials Spoke New Leads NCC WBR WCT Total RPD
Fred 20.5 1951 109 4 1717 28 34 62 4.1
Tania 22 2328 112 0 2028 12 39 54 3.3
Charu 14 1955 81 5 730 8 18 29 2.3
Stephen 21 2911 128 4 1530 19 54 76 4.9
Deepak 21 3464 188 6 2534 21 49 77 5.0
12609 618 19 8539 88 194 298 4.0
September
ADR Att 20 Dials Spoke New Leads NCC WBR WCT Total RPD
Fred 18 3105 136 9 2443 10 22 32 1.8
Tania 20 2925 84 4 1499 11 14 27 1.4
Charu 18 3105 117 14 1007 17 12 35 1.9
Stephen 20 3900 118 13 1617 13 28 41 2.1
Deepak 18 3983 107 21 698 13 23 36 2.0
93.5 17018 562 61 7264 64 99 163 1.7
October
ADR Att 23 Dials Spoke New Leads NCC WBR WCT Total RPD
Fred 19 3059 93 2 2219 16 8 24 1.2
Tania 21 2818 99 9 1656 13 7 20 1.0
Charu 21 3696 120 12 1390 10 12 22 1.1
Stephen 21.5 3422 86 6 1781 21 11 32 1.5
Deepak 22 3897 123 4 1719 12 20 32 1.5
103.5 16892 521 33 8765 72 58 130 1.3
November
ADR Att 19 Dials Spoke New Leads NCC WBR WCT Total RPD
Fred 18.5 2264 59 6 1945 2 31 33 1.9
Tania 13 1199 42 1 828 0 10 10 0.9
Charu 14 1631 59 12 748 1 11 18 1.3
Stephen 17 2113 51 2 1432 1 11 13 0.8
Deepak 18 2188 70 1 1007 3 29 32 1.9
74.5 9395 281 22 5960 7 92 99 1.3
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13. Spoke to Registration Conversion
Months
ADR June July August September October November Average
Fred 25% 36% 57% 24% 26% 56% 37%
Tania 31% 16% 48% 32% 20% 24% 29%
Charu 30% 7% 36% 30% 18% 31% 25%
Stephen 54% 35% 59% 35% 37% 25% 41%
Deepak 26% 19% 41% 34% 26% 46% 32%
New leads
Months
ADR June July August September October November Average
Fred 0 1 4 9 2 6 3.7
Tania 3 3 0 4 9 1 3.3
Charu 6 2 5 14 12 12 8.5
Stephen 0 1 4 13 6 2 4.3
Deepak 1 7 6 21 4 1 6.6
Dials to Registration conversion
Months
ADR June July August September October November Average
Fred 1% 1% 3% 1% 1% 1% 2%
Tania 1% 0% 2% 1% 1% 1% 1%
Charu 1% 0% 1% 1% 1% 1% 1%
Stephen 2% 1% 3% 1% 1% 1% 1%
Deepak 1% 1% 2% 1% 1% 1% 1%
Average Dials
Months
ADR June July August September October November Average
Fred 87 87 130 173 157 129 127
Tania 125 118 141 150 134 109 130
Charu 127 128 156 173 180 117 147
Stephen 96 108 188 195 159 136 147
Deepak 164 202 223 221 186 133 188

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16. That’s all about
& most importantly

17. Key inputs
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21. THANK YOU!