F&B services are required in hospitals to provide customized and nutritious meals to patients based on their unique medical conditions, dietary needs, religions, and other factors. The organization of the F&B department in a hospital includes allocating appropriate space, administrative areas, manpower organization, material resources, and processes for food preparation, distribution, and quality control. Ensuring high quality F&B services tailored to individual patients is important for effective patient-centric care in hospitals.

1. F & B DEPT
IN
HOSPITALS
B LEELA DHAR
MDHM (OU) 2014-16; AIHA
ROLL NO 1404-01-676031
(INDIA)94904-68518;
BOBBALEELADHAR@HOTMAIL.COM

2. INTRO

3. QUESTION 1
IS F & B REQUIRED IN HOSPITALS?
ANSWER 1
YES / NO / MAY BE.

4. QUESTION 2
IF YES – REASONS... AS TO WHEN, WHERE, & HOW?
IF NO, THEN … REASONS?
ANSWER 2
DISCUSSION……

5. PREVIEW
INTRO.
F & B INDUSTRY – A PEEP.
F & B IN HOSP IS UNIQUE.
ORG OF F&B IN HOSP.
QC IN F&B OF HOSP
Q & A SESSION.
CONCLUSION.

6. F & B INDUSTRY
A PEEP

7. HISTORY
3RD
CENTURY – ROAD SIDE INNS BY ROMAN EMPIRE.
17TH
CENTURY – TRADERS, PILIGRIMS, ARMIES, ETC.,
1794 – CITY HOTEL, NEWYORK CITY.

8. HISTORY - INDUSTRY LOOK

9. Sectors – F& B INDUSTRY
Hotels and other tourist accommodation
Restaurant (conventional, specialty, theme and ethnic)
Popular Catering (Coffee shops, pizza deliveries)
Fast Food Outlets (Mc. Donald, Burger King)
Take Aways
Retail Stores
Banqueting, Conferencing, Exhibitions, and other Business activities.
Leisure Attractions (theme parks, theaters, amusement parks)
Motorway Service Stations
Welfare Catering (Schools, Universities, Hospitals, Prisons)
Industrial Catering (Industries and Companies)
Licensed Trade
Transport Catering (Airlines, Cruise/ Marine, Road and Rail)
Outdoor Catering or Off – Premises Catering

10. F & B INDUSTRY - A PEEP
LESSON LEARNT
HOSP SPECIFIC STUDIES DO NOT EXIST
IN “HOSPITALITY” FOCUSSED F&B
INDUSTRY AND MERELY
ACADEMICALLY IS LEARNT IN SLIDES
& AS A PASSING REMARK IT IS
MENTIONED ABOUT F&B OF HOSP.

11. F & B IN HOSP
IS UNIQUE

12. F&B IN HOSP IS UNIQUE
EVERY HUMAN BEING IS UNIQUE & SO IS EVERY PATIENT.
PATIENTS FOOD HABITS ARE UNIQUE.
DISEASES ARE UNIQUE & SO IS THE LINE OF TREATMENT.
PATIENTS RESPONSE TO MEDICINE IS UNIQUE.
PATIENTS BODILY CONSTITUTION IS UNIQUE.
TO HAVE EFFECTIVE “PATIENT CENTRIC MANAGEMENT” –
F&B OF HOSP HAS TO BE UNIQUE.

13. TYPES OF PATIENTS & THE FOOD
HABITSNUTRITION BASED
NUTRITIONALLY WELL.
NUTRITIONALLY VULNERABLE.
RELIGION BASED – HINDU, MUSLIM, CHRISTIAN, SIKH, JAIN,
BUDDHIST.
PHYSIQUE BASED – LARGE FRAME, MEDIUM FRAME & SMALL
FRAME.
DISEASE/AILMENT BASED – LIVER DAMAGES, KIDNEY
PROBLEMS, INTESTINAL PROBLEMS, ETC.,
COUNTRY BASED – ITALIAN, CHINESE, INDIAN, JAPANESE,
BHUTANESE
LIFE STYLE BASED – FAST FOOD & JUNK EATER,
NATUROPATHY DIET, AYUR VEDA DIET, BUDDHIST DIET.
MEDICINE STYLE BASED – NATUROPATHY DIET,
AYURVEDA DIET, HOMEO DIET, UNANI DIET ETC.,.
AND MANY MORE VARIABLES….. UNCOUNTABLE….

14. ORG OF F&B
IN HOSP

15. LOCATION & SPACE
SPACE ALLOCATION
UPTO 200 BEDS- 18-20 SFT / BED.
200-500 BEDS – 16-17 SFT/ BED.
ABOVE 500 BEDS – 15 SFT
LOCATION
GRND FLOOR – PREFERRED.
ACCESS TO LORRIES - LIKELY.
AWAY FROM NORMAL TRAFFIC.

16. ADMINSTRATIVE AREA
CHIEF DIETICIAN OFFICE.
DIETICIAN OFFICES.
OFFICE FOR CLERK.
STEWARD OFFICE.
STAFF CHANGING ROOMS.
TOILETS.

17. MANPOWER & ORG

18. MANPOWER & ORG

19. MATERIAL RESOURCES

20. PHYSICAL FACILITIES – WORK MGMNT &
SER MGMNT

21. F & B DEPT – WORK MGMNT

22. ENVIRONMENTAL PLANNING

23. F & B DISTR - SER MGMNT

24. F & B DISTR - SER MGMNT

25. F & B DISTR - SER MGMNT

26. F & B DEPT OF HOSP - PROCESS FLOW

27. F & B DEPT OF HOSP - PROCESS FLOW

28. F & B DEPT OF HOSP - PROCESS FLOW

29. F & B DEPT OF HOSP - PROCESS FLOW

30. F & B DEPT OF HOSP - PROCESS FLOW

31. QC OF F&B
IN HOSP

32. QC OF F&B IN HOSP

33. QC OF F&B IN HOSP

34. QC OF F&B IN HOSP

35. QC OF F&B IN HOSP

36. EVALUATION OF QUALITY
OF F&B DEPT IN HOSP

37. Q & A
SESSION

38. CONCLUSION