This document discusses best practices for end-to-end quality management. It outlines the customer's current testing process and tools, which involve manual testing with no standardized processes. The document then presents SAP's quality management maturity roadmap with increasing levels of centralized people, processes, and technology. Finally, it introduces SAP solutions for test management, automation, data management, security testing, and more to help the customer progress along the maturity roadmap towards a center of excellence.

1. Best Practices for
End-to-End Quality Management
Dan Goodstein – SAP Quality Assurance Solutions

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Agenda
 Introductions
 Customer Background
– SAP landscape
– Upcoming Project Roadmap
– Quality Vision
 Current Testing Process & Tools
 SAP End to End Testing Roadmap
 Deep Dive Focus areas
 Wrap up and next steps

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CURRENT TESTING PROCESS

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 No documented
QA processes
Level 1
Project Testing
Project
Focus
Quality Management Maturity Roadmap
 Project based People,
Processes & Tech.
 Majority Manual
Testing
Level 0
Manual Testing
Level 2
Product Utility
 Centralized &
Standardized Testing
Administration
 QA processes but for
individual projects
 Security, Policy &
Compliance Testing
 Centralized &
Standardized Tech.
 Best Practices
Adoption
 Service Bureau
 Integrated Testing &
Remediation for
Security/Compliance
Level 3
Service Utility
Process
Standards
 Centralized People,
Process & Tech.
 Process Governance
for Testing & Quality
 Thought-leadership for
Enterprise Influence
 Full-lifecycle approach
for security &
integration between
apps & Ops
Level 4
Center of
Excellence
Center of ExcellenceReactive to Predictable

5. Requirements
BusinessProjectsUpdates/Releases
Test Cases Test Execution Defects Reporting
MANUAL TESTING
 Manual Testing is very resource intensive
and expensive as every test cycle requires
the same level of effort
 Minimizing “what to test” is essential
PERFORMANCE TESTING
 Performance Testing is key for modern
application, especially customer facing
applications
 Performance Testing is not a viable manual
testing process
AUTOMATED TESTING
 Creation of automated test can be very time
consuming. Many test tools tout ease of test
creation but ignore that 80% of test
automation effort is test script maintenance
TEST DATA
 Quality test data is typically the
biggest single cause of testing
problems
 Refreshing non-production
systems is time consuming and
expensive
 Sensitive data needs to be
protected
INTEGRATION TESTING
 Today’s composite applications
are highly integrated: legacy
apps, external services and non-
SAP
 Access issues to integration
points for end-to-end scenario
testing results in delays
 How do I know what to
test?
 What has changed
since I last tested the
system
 What are the most
critical areas that entail
the highest risk to the
business?
 How do I optimize my
testing time and
resources?
DEFECTS AND REPORTING
 How do I correlate the
requirements, test cases,
execution history and defects
to give me a clear picture of
the status of my testing?
 Once I have my application
quality where I want, how do I
ensure hackers don’t mess it
up?
Security

6. Business
Requirements
ProjectsUpdates/Releases
Automated
Testing
Test
Data
Integration
Testing
Test Cases Test Execution Defects ReportingRequirements Test Cases Test Execution Defects Reporting
Test
Team
Test
Lab
Load &
Performance
Testing
HP LR
Analytics
Manual
Testing
Dash
Boards
Work
Flow
SOX & Regulated Industry Compliant
Security

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SAP Solution Manager
Business Blueprint
 Business Processes Documented
 Solution Documentation Assistant
for semi-automatic setup
 Technical view: involved SAP and
non-SAP systems, Transactions,…
 Starting point for customizing
 Linked training material
Quality Assurance Solutions – with updated SolMan
Sprinter Manual Testing
 Streamline manual testing by reuse and by
simplifying repetitive work
QuickTest Professional
 Test Automation
 SAP and non-SAP
Test Acceleration & Optimization
 Generation of Test Case and BPT
components for the SAP GUI Based
Business Processes
 Leverages BPCA Analysis for automated
maintenance of BPT test component and
test cases
Test Data Management Server (TDMS)
 Reduce SAP data volume of non-production landscape
 Scramble sensitive data according to your needs
Build & Test Deploy Operate OptimizeDesignRequirements
SAP Quality Center
Quality Center (QC)
 Test Requirements
 Test Plans
 Test Execution
 Business Process Testing
 Defect management
SolutionManager
Adapterfor
QualityCenter
SAP Solution Manager
Business Process Change
Analyzer (BPCA)
 Identification of business
processes affected by code /
customizing changes / Support &
Enhancement Packages
SAP LoadRunner
 Application performance validation
 Virtual User load simulation

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Traceability Reporting Dashboard Governance
• Accurate, filtered requirements based on what you are using in SAP via Sol Man
• Requirements traceability of Test cases tied to specific requirements and defects
• Workflow allocation of test cases to your testing resources from the developer to the tester and back
• Real-time status report of work load, test case execution, pass/fail rates, requirements and project readiness
• A shared repository for all your Manual and Automated Test Cases
• Sprinter to automate and audit your manual testing effort
• Business Impact analysis to determine any changes required to test cases based on changes made to SAP
• Ability to test SAP and non-SAP areas with QC, QTP and TAO.
• Performance Testing based on load simulation scenarios
• Ability to mimic outside calls via Virtualized Stub files for more efficient testing cycles
• Security Vulnerability assessment and corrective action.
HP Sprinter
HP Service
Virtualization
HP UFT
HP LoadRunner
HP Performance
Center
Best Practices for End-to-End Quality Management
Value Statements

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SAP Fortify by HP – Components “NEW”
including SAP NetWeaver Application Server, add-on for code vulnerability analysis (CVA)
Audit Workbench

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Thank You
Contact information:
Daniel Goodstein
SAP QAS Solutions
daniel.goodstein@sap.com