This document provides a summary of Brijesh Prabhakar's professional experience. It outlines his role as Practice Lead for Customer Solutions Practice Testing at Cognizant Technology Solutions, where he manages a portfolio of over $18M and 180 associates across several locations. Previous roles included Testing Practice Leader for a $15M portfolio of insurance testing accounts in the US. He has 13+ years of experience in testing, program management, and delivery leadership. Key skills include Java, Oracle, and testing tools like HP QualityCenter and Selenium.

1. Brijesh Prabhakar, PMP
#3447 4th Cross, Indiranagar 2nd stage
Bangalore, Karnataka Phone: +91 9663397250
560 038 Email: brijeshprabhakar@gmail.com
PROFESSIONAL SUMMARY
• PMP Certified Professional with over 13 years of experience
• Currently Practice Lead - Customer Solutions Practice Testing managing P&L for portfolio of over
18M USD & over 180 associates across Bangalore, Chennai, Hyderabad, US and UK
• Managed the West Coast Region, USA (4 Client Accounts) for Insurance Testing as the Testing
Practice Leader; Portfolio revenue in excess of 15M USD
• Set up & managed multi-year programs for clients such as GM, GMACI, & ebay with team sizes in
excess of 150
• Experience in setting up SLAs, Org wide metrics, Benchmarks, cost benefits and ROI for complex
programs
• Managed World Bank sponsored projects at Wipro GE Medical systems for statewide healthcare
delivery in Karnataka and West Bengal, India
SKILLS
Operating Systems Windows NT, Unix
Languages/Technology/ Java (J2EE, Struts framework, Servlets, JSP), C, HTML, XML, PL SQL, Cold
Tools Fusion, JavaScript, VBScript.
WebLogic 7, SunOne Directory Server (LDAP), IPlanet 4.1, Crystal Reports
Server, NetCharts Pro, ATG Dynamo 5.1
Visual Age for Java, PVCS Dimensions, NIKU Clarity, ERWIN, CVS, VSS
Databases Oracle, MS Access, DB2
Testing Tools HP QualityCenter, Test Director, Selenium, Quick Test Professional
EDUCATIONAL QUALIFICATION
• Masters in Computer Science (eCommerce) - 2000
• Bachelor of Engineering (Electrical and Electronics) - 1995
CERTIFICATIONS & ACCOLADES
• Project Management Professional – PMI
• eCommerce Applications – IBM,India
• Service Leadership Program – GE Medical Systems
• Cognizant Associate of the year, Bangalore Development center, 2002
• Appreciation award, Cognizant Technology Solutions Limited, 2001
• Captain – Ku Vem Pu University Hockey Team – 1993, 1994
EMPLOYMENT HISTORY
Cognizant Technology Senior Delivery Manager / From 2001 March onwards
Solutions Limited Location Head CSP Testing
Wipro GE Medical Systems Project Specialist - Service August 1996 to September 1999
Limited, Bangalore, India
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2. CURRENT ROLE
Cognizant Technology Solutions Limited
Location Head – Testing, Customer Solutions Practice (CSP)
Duration – December 08 onwards
The Customer Solutions Practice is the newest horizontal in Cognizant. The CSP testing practice is
tasked with providing Package testing capabilities for the company. The packages include
implementations that leverage Business Process Modeling (Pega Systems, Chordiant etc), Customer
Relationship Management (Seibel, SFDC, Siebel On Demand etc) & Master Data Management
(Initiate, WCC etc)
Key Responsibilities:
• Own delivery for all projects running out of Bangalore, Hyderabad, Chennai locations
• Drive innovation and values – Deliver at least 3 innovations for the year which will help our customers drive
down cost of testing of packaged applications with an ROI of at least 20% throughout its life cycle
• Deliver at least 14M USD at 45% profitability
• Associates development – responsible for associate learning and continuous improvement
Significant Projects / Programs
AAA – NCNU Testing Center of Excellence
AAA-NCNU(Formerly CSAA) is the AAA club for Northern California, Nevada and Utah. Club Members can
avail Membership services, Insurance Policy Services (Home and Auto), roadside emergency services
and travel services.
The applications that were maintained by the QA team included – Mainframe and Java based systems
for Insurance Policy Administration and internal applications. Internal applications included Kiosks,
PeopleSoft, Data warehouse applications, Reporting tools, batch programs and SOA services
Responsibilities:
• Responsible for overall quality delivery in the account from global delivery locations (Phoenix &
Glendale, Arizona; Irvine, California; Coimbatore, India & Chennai, India)
• Responsible for interfacing with other vendors and a point of escalation for all QA issues
• Lead innovation and apply best practices to reduce cost of testing and improve test efficiency –
Created tools and Risk Based Testing practices which reduced testing effort in the account
PCI – Test Data Cleansing
As part of PCI compliance for test data management, AAA-NCNU wanted to audit and cleanse non-
production environments for customer’s confidential personal data. It involved auditing and analyzing
over 400 applications that were hosted and used by AAA-NCNU. By the end of the project all these
applications could be certified safe from a PCI-DSS standpoint for usage of “Highly Confidential
Customer Information” – such as SSN Number, Bank Account Number, and Driver’s License Number in a
non-production environment
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3. Responsibilities:
• Create a process for auditing and collating information of all the applications in scope
• Create an consistent data obfuscation process which can be applied across the organization
• Create and review test strategies for individual application post obfuscation
• Oversee test results and benchmark obfuscation performance
• Create an automated log for all obfuscation usage for audit purposes
Convergence Program CBC System Testing
GMACI is one of the biggest Auto insurance providers in the US. GMACI was part of GM and is
headquartered in St. Louis, Missouri, USA.
Convergence was a 3 year GMACI initiative to convert the entire legacy applications into a web based
system to be used by GMACI’s agents, Customer Service Representatives and GMACI’s online
customers. The application supports auto policy sales and service functionalities. The scope of testing
also includes migration of existing policies to the new system. Testing included functional testing and
testing the application for its integration with external systems such as Credit Scoring Systems, Motor
Vehicle Reporting Systems, and Claims etc.
Responsibilities:
• Manage the overall testing engagement with GMAC Insurance
• Create and review test plans, test strategy, test data management, effort and schedule planning
for releases
• Manage daily defect meetings with the customer and vendors involved in the development
• Participate in Quarterly Steering Committee meetings representing the Cognizant Testing Team
• Created an estimation model for the executive management. This model helped the customer in
creating high level budgeting plans for future releases
• Monitor effort and identify areas for improvement during project execution
Benchmark and Teardown
GM is one of the largest Automobile manufacturers in the world. The company is based out of Detroit,
Michigan, USA
BMTD was a web based application which will help cost estimators, cost modelers to publish, derive cost
estimates for automobile components and sub systems. The system makes use of Weblogic Application
Server for all business logic and role definitions. Crystal Reports Server was used for generation of
costing reports. The system uses NetCharts Pro and Actuate for creation of PDF files and graphical
reports.
Responsibilities:
• Single point contact for all system design issues / queries
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4. • Coordinate Onsite and offshore delivery teams
• Lead all deployment and performance related activities in the project
• Vendor and Customer point of contact for hosting and external interfaces
GM SupplyPower Duns
GM SupplyPower is a web based portal which hosts over 40 applications. The portal is used by GM and
its suppliers for business collaboration. The GM DUNS Project was initiated to clean up the existing
DUNS hierarchy that the portal used to validate supplier companies. This project also envisaged setting
up access to temporary suppliers to the portal Application. Key challenges to the project included
creating a buyer endorsed authorization process for temporary suppliers, restricting access to only
applications that allow temporary supplier.
Responsibilities:
• Single point contact for all architecture and design related activities
• Deployment of code and troubleshooting when required
• Managed server configuration and application infrastructure setup
Worldwide Purchasing –Program Management Office
The Program Management Office was set up to monitor and support multiple projects within GM. The
PMO was responsible for resource distribution across multiple projects, ensuring health of the projects,
analyze risks & issues. The PMO also handled customer escalations and participated in periodic status
reporting. The PMO team was responsible for meeting customer expectation, SLAs and creates
opportunities for process and product improvement.
Responsibilities:
• Project Planning, Project Scheduling for all GM WWP Projects in the portfolio
• Contract and SOW management via project metrics
• Ensure process compliance (GM’s SDP 8 Process)
• Conduct internal audits of projects in GM SupplyPower developed by Cognizant
• Created a reusable estimation model – This helped Cognizant in reducing effort estimation for
CRs and helped in faster turnaround time to service CR requests
GM SupplyPower – Development and Support
The GM Supplypower portal supported multiple applications that were junctioned to a portal. Single
sign on and authentication mechanisms were used for security set up. The group work area was a
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5. document management center developed by Cognizant for GM. The production support activity was to
support the portal and the group work area.
Responsibilities:
• Module lead for the Group Work Area – designed and coded the module
• Manage production tickets and escalations from the customer
• Quick hits customization of the module to expedite new feature introduction
GM OwnerCenter
The GM Online Ownership Center (GOOC) is an initiative from GM to enable its customers to maintain
their vehicle details. The GOOC also notifies its members on various aspects of vehicle upkeep such as
vehicle recalls, maintenance minders etc. The GOOC is also a channel to promote its dealers, products
and services.
Responsibilities:
• Module lead for the Metrics Module – designed and coded the module
• Used ATG Dynamo DSS to create an asynchronous logging feature for user click through
• Created SQL queries to query and provide data on usage of the application
Wipro GE Medical Systems Limited
eCash & eWorkPlace
GE Healthcare's broad range of products and services enable healthcare providers to better diagnose
and treat cancer, heart disease, neurological diseases and other conditions
eCash - The eCash system is an online reimbursement system. The system's main function was to
enable GE employees to put in their expenses and obtain reimbursement directly into their bank
accounts. The application was interfaced with a payment gateway for Citibank.
eWorkPlace - A web based application which helps GE employees maintain a flexible desktop. The
desktop is a collection of links, important news broadcasts and picture slides.
Responsibilities:
• Designed and coded the module
• Tested the applications internally and submitted test results to the customer
GE Leadership Program – Customer Service
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6. The GE Leadership Program for Customer Service is year long program to induct future leaders of GE.
The program took its participants though multiple departments within GE Medical Systems. The
rotations included a stint in Customer Service, Sales, Project Management and Vendor Management.
Key Achievements
• Was one of the 17 selected from all of India pool of over 1000 engineers for the leadership
program.
• Managed an INR 2.3 CR (Approx USD 800K) World Bank Project (KHSDP) for the development of
Hospital Infrastructure in Karnataka, India. A major portion of the work involved managing
vendors and adhering to project delivery timelines.
• Managed service revenue for India East (West Bengal, Orissa, Bihar, NE, Bhutan, Nepal and
Bangladesh). Service products included equipment upgrades, Service contracts, and spare parts
for diagnostic medical equipments.
Personal Interests
• Traveling
• History
• Chess
• Badminton & Racquetball
Testimonials
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