The document discusses the importance of root cause analysis for problem solving. It recommends forming a team from different departments to get a broader view of the problem. The team should ask "why" repeatedly to uncover the true root cause, then develop and implement an action plan. Failing to eliminate the root cause means the problem will return, wasting time and causing frustration for all involved. While root cause analysis takes more initial time, it saves time and frustration in the long run.

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Problem Solving –
Root Cause Analysis

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3.  Clearly define the problem
 TEAM approach (different departments
= broader view of situation)
 Ask Why? Why? Why? Why? and Why?
(Get to true root of the issue)
 Develop and Implement Action Plan
 Corrective Action Effective?
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4.  NOT eliminating the Root Cause
 The problem will come back
 TIME wasted; repeating the work
 Frustration by all involved
Yes, root cause analysis does take a
little more time up front but it will
save you time and frustration in the
long run!
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