This document provides an overview and table of contents for "The Practice of System and Network Administration". It details the preface, acknowledgments, authors, and outlines the contents across 3 volumes covering a wide range of topics related to system and network administration practices. The document is copyrighted and published by Pearson with permissions required for reproduction or distribution.
Essay Outline There are several vital elements to any successful.docxSALU18
Essay Outline
There are several vital elements to any successful college essay. This handout will define those elements and show you how put them together using an outline.
ESSAY OUTLINE
(Use descriptive vivid details in sentences)
I. Introduction:
Hook, General info about topic, reason for reader to be interested, context, etc.
Must contain a Thesis statement: Detailing what main idea or point of essay will be!
II. Body Paragraph 1 –
1. Use topic sentence that shows main idea or thought of this paragraph
(Then, Show Support)
Detail/example/data/explanation
2. Detail/example/etc.
3. Detail/example/etc.
4. Detail/example/etc.
D. Transition or Closing Sentence
III. Body Paragraph 2
(Topic Sentence 2: should be the first sentence of this paragraph)
Use topic sentence that shows main idea or thought of this paragraph
(Then, Show Support)
Detail/example/data/explanation
2. Detail/example/etc.
3. Detail/example/etc.
4. Detail/example/etc.
D. Transition or Closing Sentence
IV. Body Paragraph 3 - Topic Sentence 3:
Use topic sentence that shows main idea or thought of this paragraph
(Then, Show Support)
Detail/example/data/explanation
2. Detail/example/etc.
3. Detail/example/etc.
4. Detail/example/etc.
D. Transition or Closing Sentence
V. Concluding Paragraph
Re-state thesis:
Summary of main points, return to general context, wrap-up of essay, etc.
Created by
Maren R. Friedman
ptg18221866
ptg18221866
The Practice of System and
Network Administration
Volume 1
Third Edition
ptg18221866
This page intentionally left blank
ptg18221866
The Practice of
System and
Network Administration
Volume 1
Third Edition
Thomas A. Limoncelli
Christina J. Hogan
Strata R. Chalup
Boston • Columbus • Indianapolis • New York • San Francisco • Amsterdam • Cape Town
Dubai • London • Madrid • Milan • Munich • Paris • Montreal • Toronto • Delhi • Mexico City
São Paulo • Sydney • Hong Kong • Seoul • Singapore • Taipei • Tokyo
ptg18221866
Many of the designations used by manufacturers and sellers to distinguish their products are claimed
as trademarks. Where those designations appear in this book, and the publisher was aware of a trade-
mark claim, the designations have been printed with initial capital letters or in all capitals.
The authors and publisher have taken care in the preparation of this book, but make no expressed
or implied warranty of any kind and assume no responsibility for errors or omissions. No liability is
assumed for incidental or consequential damages in connection with or arising out of the use of the
information or programs contained herein.
For information about buying this title in bulk quantities, or for special sales opportunities (which
may include electronic versions; custom cov ...
Barry A. Perlmutter - Integration and Optimization of Unit Operations_ Review...MarcoAntonio1611
Barry A. Perlmutter - Integration and Optimization of Unit Operations_ Review of Unit Operations from R&D to Production_ Impacts of Upstream and Downstream Process Decisions-Elsevier (2022).pdf
Creando subida...
Barry A. Perlmutter - Integration and Optimization of Unit Operations_ Review...MarcoAntonio1611
Barry A. Perlmutter - Integration and Optimization of Unit Operations_ Review of Unit Operations from R&D to Production_ Impacts of Upstream and Downstream Process Decisions-Elsevier (2022).pdf
Essay Outline There are several vital elements to any successful.docxSALU18
Essay Outline
There are several vital elements to any successful college essay. This handout will define those elements and show you how put them together using an outline.
ESSAY OUTLINE
(Use descriptive vivid details in sentences)
I. Introduction:
Hook, General info about topic, reason for reader to be interested, context, etc.
Must contain a Thesis statement: Detailing what main idea or point of essay will be!
II. Body Paragraph 1 –
1. Use topic sentence that shows main idea or thought of this paragraph
(Then, Show Support)
Detail/example/data/explanation
2. Detail/example/etc.
3. Detail/example/etc.
4. Detail/example/etc.
D. Transition or Closing Sentence
III. Body Paragraph 2
(Topic Sentence 2: should be the first sentence of this paragraph)
Use topic sentence that shows main idea or thought of this paragraph
(Then, Show Support)
Detail/example/data/explanation
2. Detail/example/etc.
3. Detail/example/etc.
4. Detail/example/etc.
D. Transition or Closing Sentence
IV. Body Paragraph 3 - Topic Sentence 3:
Use topic sentence that shows main idea or thought of this paragraph
(Then, Show Support)
Detail/example/data/explanation
2. Detail/example/etc.
3. Detail/example/etc.
4. Detail/example/etc.
D. Transition or Closing Sentence
V. Concluding Paragraph
Re-state thesis:
Summary of main points, return to general context, wrap-up of essay, etc.
Created by
Maren R. Friedman
ptg18221866
ptg18221866
The Practice of System and
Network Administration
Volume 1
Third Edition
ptg18221866
This page intentionally left blank
ptg18221866
The Practice of
System and
Network Administration
Volume 1
Third Edition
Thomas A. Limoncelli
Christina J. Hogan
Strata R. Chalup
Boston • Columbus • Indianapolis • New York • San Francisco • Amsterdam • Cape Town
Dubai • London • Madrid • Milan • Munich • Paris • Montreal • Toronto • Delhi • Mexico City
São Paulo • Sydney • Hong Kong • Seoul • Singapore • Taipei • Tokyo
ptg18221866
Many of the designations used by manufacturers and sellers to distinguish their products are claimed
as trademarks. Where those designations appear in this book, and the publisher was aware of a trade-
mark claim, the designations have been printed with initial capital letters or in all capitals.
The authors and publisher have taken care in the preparation of this book, but make no expressed
or implied warranty of any kind and assume no responsibility for errors or omissions. No liability is
assumed for incidental or consequential damages in connection with or arising out of the use of the
information or programs contained herein.
For information about buying this title in bulk quantities, or for special sales opportunities (which
may include electronic versions; custom cov ...
Barry A. Perlmutter - Integration and Optimization of Unit Operations_ Review...MarcoAntonio1611
Barry A. Perlmutter - Integration and Optimization of Unit Operations_ Review of Unit Operations from R&D to Production_ Impacts of Upstream and Downstream Process Decisions-Elsevier (2022).pdf
Creando subida...
Barry A. Perlmutter - Integration and Optimization of Unit Operations_ Review...MarcoAntonio1611
Barry A. Perlmutter - Integration and Optimization of Unit Operations_ Review of Unit Operations from R&D to Production_ Impacts of Upstream and Downstream Process Decisions-Elsevier (2022).pdf
Attention: SMART PATRIOT CARD Empower the man behind the Golden Age of Americ...hunartulseja
Attention: SMART PATRIOT CARD
Empower the man behind the Golden Age of America through this functional Patriot Smart Card
Click on the link below to know more:
Link: https://349c7387kd7q2mfl7xkkjn7yd5.hop.clickbank.net
his is NOT just another no-use, memorabilia card, join our growing community of members!
This is a Unique, Exclusive, Functional, SMART card that has great benefits.
Lifetime Premium Membership
Talking about the life-long commemoration of our believer President Trump, you’ll get a lifetime premium membership which saves you a lot of bucks and shows how loyal you are to his achievements.
Your Personal Patriot Smart Card
Imagine getting your hands on the limited edition Patriot Smart Card that you can call your own – that is what Patriot Smart Card gives you ( a done-for-you Trump memorabilia).
SECURE ACCESS – Tap your phone NFC Technology
Protect your investment from being a victim of fraud online, as this Patriot Smart card has special security features you can enjoy firsthand by tapping your NFC Technology.
Select a foreign country and analyze its monetary system. Formatted .docxpotmanandrea
Select a foreign country and analyze its monetary system. Formatted according to APA style guidelines.
Address the following aspects in your paper:
Analyze the evolution of the country’s monetary system, including the impact of any fiscal monetary and trade policies.
Describe the major components of the monetary system, including organizations and financial institutions.
Describe the currency exchange rates and any significant impacts on the exchange rates.
Analyze the issues around economic exposure, transaction exposure, and translation exposure.
Recommend to investors whether they should buy or sell futures or options in that currency.
1000 words, 3 sources
.
Select a company of your choice. Study the company’ CEO and determ.docxpotmanandrea
Select a company of your choice. Study the company’ CEO and determine his/her leadership style.
Explain the type of leadership style the CEO possesses and its effectiveness.
Write a consultative memo to the CEO by providing areas for improvement in his/her leadership style, relative to human asset and strategic planning. Support your answer with research and cite according to APA guidelines.
2 to 3 pages reference sited
.
More Related Content
Similar to ptg18221866ptg18221866The Practice of System and.docx
Attention: SMART PATRIOT CARD Empower the man behind the Golden Age of Americ...hunartulseja
Attention: SMART PATRIOT CARD
Empower the man behind the Golden Age of America through this functional Patriot Smart Card
Click on the link below to know more:
Link: https://349c7387kd7q2mfl7xkkjn7yd5.hop.clickbank.net
his is NOT just another no-use, memorabilia card, join our growing community of members!
This is a Unique, Exclusive, Functional, SMART card that has great benefits.
Lifetime Premium Membership
Talking about the life-long commemoration of our believer President Trump, you’ll get a lifetime premium membership which saves you a lot of bucks and shows how loyal you are to his achievements.
Your Personal Patriot Smart Card
Imagine getting your hands on the limited edition Patriot Smart Card that you can call your own – that is what Patriot Smart Card gives you ( a done-for-you Trump memorabilia).
SECURE ACCESS – Tap your phone NFC Technology
Protect your investment from being a victim of fraud online, as this Patriot Smart card has special security features you can enjoy firsthand by tapping your NFC Technology.
Select a foreign country and analyze its monetary system. Formatted .docxpotmanandrea
Select a foreign country and analyze its monetary system. Formatted according to APA style guidelines.
Address the following aspects in your paper:
Analyze the evolution of the country’s monetary system, including the impact of any fiscal monetary and trade policies.
Describe the major components of the monetary system, including organizations and financial institutions.
Describe the currency exchange rates and any significant impacts on the exchange rates.
Analyze the issues around economic exposure, transaction exposure, and translation exposure.
Recommend to investors whether they should buy or sell futures or options in that currency.
1000 words, 3 sources
.
Select a company of your choice. Study the company’ CEO and determ.docxpotmanandrea
Select a company of your choice. Study the company’ CEO and determine his/her leadership style.
Explain the type of leadership style the CEO possesses and its effectiveness.
Write a consultative memo to the CEO by providing areas for improvement in his/her leadership style, relative to human asset and strategic planning. Support your answer with research and cite according to APA guidelines.
2 to 3 pages reference sited
.
Seeing” Social MovementsAn important component of studying social.docxpotmanandrea
“Seeing” Social Movements
An important component of studying social justice movements is seeing their activities unfold. In this regard one can explore their dynamics and outcomes, analyze their tactics, understand social movement organizations and participants, and get at the reasons for their mobilization and beliefs. This assignment is an effort to get you “into the field” to enable you to “see” social movement activities. Students can do this by critically evaluating a film for its significance to the study of social justice movements, be it in its depiction of a social movement or the voice that it gives to a movement.
Sociologically analyzing a film
Film is not just a component of popular culture or key form of mass media; it is also an important voice that brings relevance to numerous political issues and debates occurring in society. In addition it is a viable means with which to observe social movement activity when it is otherwise unobservable as when it occurred in the past, or in places other than in our own backyard. With this option, you are to observe a social movement depicted in film as if you were “in the field” and analyze it using the theoretical perspectives, ideas, and other tools you have developed in sociology.
1. Choose your film.
I have attached a list of potential films from which you can select.
See the appendix to this document. I encourage you to select something that reflects your interest in a particular social movement. If you have questions about any of these please let me know. Also,
this list is by no means exhaustive and I am always searching for additional options, so if you are interested in viewing something not on the list or give me ideas for should be on the list, please let me know
.
******2. When you have chosen your film, submit the film title, year, and the reason you believe it to be appropriate for the issue you are examining.
The rest of the final paper is due during week 8
3. The details and write-up
As when observing a real social justice movement, you want to watch the film and account for its events as if you were trapped in celluloid with its actors and witnessing it as if reality. Thus, you must try to become engulfed in the activities, characters, images, and themes of the film so as to analyze the events from a sociological perspective.
In analyzing the film you want to provide not only description of events and background of the social movement/protest activities but also must analyze it by considering the following guidelines and questions as appropriate:
A.
Can the actions depicted in the film be considered a social movement? How does it fit the definition and conceptualization of social justice movements that we have examined? Discuss, citing what evidence of ideology, organization, and tactics is present in the protest activities.
Make your argument citing clear evidence from the film and tying it to course readings and the class.
B.
What
theoretical perspective
might b.
Seeking someone that is great at writing papers! Must be familar .docxpotmanandrea
Seeking someone that is great at writing papers!
Must be familar with APA format.
The Subject is Finance. The topic is "Complexities of the U.S. Financial System. Paper must be completed by 3pm 10/26/14.
Paper need to be two (2) pages in length, not including the cover page or reference page. Please include the subititles (the questions asked and
highlighted in yellow
) must be included above the reply. Below is the outline including the rubric...please use and follow the rubric guide:
Assignment 1: Complexities of the U.S. Financial System
Due Week 4 (Oct 27) and worth 200 points
The U.S. financial system has many complexities, and it is impacted by several environmental factors, including federal regulations and the economy.
Write a two (2) page paper in which you:
1.
Briefly describe one (1) way the U.S. financial markets impact the economy, one (1) way the U.S. financial markets impact businesses, and one (1) way the U.S. financial markets impact individuals.
2.
Briefly explain the primary roles of the U.S. Federal Reserve, the Federal Reserve Chairman, and the Federal Reserve Board. Indicate each party’s effectiveness in today’s economic environment. Provide support for your explanation.
3.
Briefly explain two (2) ways interest rates influence the U.S. and global financial environment. Provide at least one (1) example of such influence for both the U.S. financial environment and one (1) example for the global financial environment.
Your assignment must follow these formatting requirements:
Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
The specific course learning outcomes associated with this assignment are:
Discuss the key concepts related to money, monetary systems, and money supply.
Describe the function of the Federal Reserve, its composition, and other key policy makers that influence the financial system.
Explain the international monetary system, exchange rates, and the related impact on international trade.
Use technology and information resources to research issues in finance.
Write clearly and concisely about finance using proper writing mechanics.
Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills, using the following rubric.
Points: 200
Assignment 1: Complexities of the U.S. Financial System
Criteria
Unacceptable
Below 60% F
Meets Minimum Expectations
60-69% D
Fair
70-79% C
Proficient
80-89% B
Exemplary
90-100% A
1.
1. Briefly describe one (1) way the U.S. financial markets impact the economy, one (1) way the U.S. fin.
See comments at the right of the data set..docxpotmanandrea
See comments at the right of the data set.
ID
Salary
Compa
Midpoint
Age
Performance Rating
Service
Gender
Raise
Degree
Gender1
Grade
8
23
1.000
23
32
90
9
1
5.8
0
F
A
The ongoing question that the weekly assignments will focus on is:
Are males and females paid the same for equal work (under the Equal Pay Act)?
10
22
0.956
23
30
80
7
1
4.7
0
F
A
Note: to simplfy the analysis, we will assume that jobs within each grade comprise equal work.
11
23
1.000
23
41
100
19
1
4.8
0
F
A
14
24
1.043
23
32
90
12
1
6
0
F
A
The column labels in the
table mean:
15
24
1.043
23
32
80
8
1
4.9
0
F
A
ID – Employee sample number
Salary – Salary in thousands
23
23
1.000
23
36
65
6
1
3.3
1
F
A
Age – Age in years
Performance Rating
– Appraisal rating (Employee evaluation score)
26
24
1.043
23
22
95
2
1
6.2
1
F
A
Service – Years of service (rounded)
Gender:
0 = male, 1 = female
31
24
1.043
23
29
60
4
1
3.9
0
F
A
Midpoint – salary grade midpoint
Raise – percent of last raise
35
24
1.043
23
23
90
4
1
5.3
1
F
A
Grade – job/pay grade
Degree (0= BS\BA 1 = MS)
36
23
1.000
23
27
75
3
1
4.3
1
F
A
Gender1 (Male or Female)
Compa - salary divided by midpoint
37
22
0.956
23
22
95
2
1
6.2
1
F
A
42
24
1.043
23
32
100
8
1
5.7
0
F
A
3
34
1.096
31
30
75
5
1
3.6
0
F
B
18
36
1.161
31
31
80
11
1
5.6
1
F
B
20
34
1.096
31
44
70
16
1
4.8
1
F
B
39
35
1.129
31
27
90
6
1
5.5
1
F
B
7
41
1.025
40
32
100
8
1
5.7
0
F
C
13
42
1.050
40
30
100
2
1
4.7
1
F
C
22
57
1.187
48
48
65
6
1
3.8
0
F
D
24
50
1.041
48
30
75
9
1
3.8
1
F
D
45
55
1.145
48
36
95
8
1
5.2
0
F
D
17
69
1.210
57
27
55
3
1
3
0
F
E
48
65
1.140
57
34
90
11
1
5.3
1
F
E
28
75
1.119
67
44
95
9
1
4.4
1
F
F
43
77
1.149
67
42
95
20
1
5.5
1
F
F
19
24
1.043
23
32
85
1
0
4.6
1
M
A
25
24
1.043
23
41
70
4
0
4
0
M
A
40
25
1.086
23
24
90
2
0
6.3
0
M
A
2
27
0.870
31
52
80
7
0
3.9
0
M
B
32
28
0.903
31
25
95
4
0
5.6
0
M
B
34
28
0.903
31
26
80
2
0
4.9
1
M
B
16
47
1.175
40
44
90
4
0
5.7
0
M
C
27
40
1.000
40
35
80
7
0
3.9
1
M
C
41
43
1.075
40
25
80
5
0
4.3
0
M
C
5
47
0.979
48
36
90
16
0
5.7
1
M
D
30
49
1.020
48
45
90
18
0
4.3
0
M
D
1
58
1.017
57
34
85
8
0
5.7
0
M
E
4
66
1.157
57
42
100
16
0
5.5
1
M
E
12
60
1.052
57
52
95
22
0
4.5
0
M
E
33
64
1.122
57
35
90
9
0
5.5
1
M
E
38
56
0.982
57
45
95
11
0
4.5
0
M
E
44
60
1.052
57
45
90
16
0
5.2
1
M
E
46
65
1.140
57
39
75
20
0
3.9
1
M
E
47
62
1.087
57
37
95
5
0
5.5
1
M
E
49
60
1.052
57
41
95
21
0
6.6
0
M
E
50
66
1.157
57
38
80
12
0
4.6
0
M
E
6
76
1.134
67
36
70
12
0
4.5
1
M
F
9
77
1.149
67
49
100
10
0
4
1
M
F
21
76
1.134
67
43
95
13
0
6.3
1
M
F
29
72
1.074
67
52
95
5
0
5.4
0
M
F
Score:
Week 1.
Measurement and Description - chapters 1 and 2
.
Select a company you are familiar with. Imagine that this company is.docxpotmanandrea
Select a company you are familiar with. Imagine that this company is developing materials to communicate the company culture, process, procedures, and general information for a new hire.
Compose a message for your audience using the three- step process outlined in Ch.10 (pp. 282-287) of Business Communication Today. Demonstrate each step in your communication.
PlanningDefine the purpose.Define the audience.Identify the channel(s) of communication and why you selected that channel.CompletingProofread, revise, and submit
.
Select a contemporary issue that is of interest to you.Create .docxpotmanandrea
Select
a contemporary issue that is of interest to you.
Create
an attitude survey using your selected issue.
Write
a 700- to 1,050-word paper in which you explain the steps you took to create your survey. Address the following items in your paper:
Explain the purpose of the survey.
Discuss the preliminary design issues you experienced in creating your survey.
Describe the specific instructions for administering, scoring, and interpreting your survey.
Attach
a copy of your survey to your paper when you turn it in
.
see the attached filesThe QuestionIs management in the publ.docxpotmanandrea
see the attached files
The Question:
Is management in the public sector similar to or different from management in the private sector? Support your answer with at least one citation from the text, and provide at least one example.
Required Textbooks
Title
:
Public Management: A Three-Dimensional Approach
Author:
Carolyn J.Hill and Laurence E. Lynn Jr
ISBN:
978-0-87289-348-1
Publisher:
Congressional Quarterly Press
In addition to reading Hill’s and Lynn’s text Public Management: A Three-Dimensional Approach, each student must select
one
of the following books to read:
Title:
Reframing Organizations: Artistry, Choice and Leadership
,
5th Ed.
Author
: Lee G. Bolman and Terrence E. Deal
ISBN:
978-1-118-57333-4
Publisher:
Jossey-Bass, 2013
Title:
Creating Public Value: Strategic Management in Government
Author:
Mark Moore
ISBN:
0-674-17558-1
Publisher:
Harvard University Press
Title:
Bureaucracy: What government Agencies Do and Why they Do It
Author
: James Q. Wilson
ISBN:
0-465-00785-6
Publisher:
Basic Books
note/
1-
there is a ( Response to Weekly Discussion Questions (Due by 11:59 p.m. CT each Tuesday.)
2- there is a responsr to peer Discussion quesation ( due by 10:00 ) due by 10 p.m. CT each Friady).
3- There are Lessons Learned Due Dates: Due 10:00p.m. each Friday in the Discussion Thread.
.
See discussions, stats, and author profiles for this publicati.docxpotmanandrea
See discussions, stats, and author profiles for this publication at: https://www.researchgate.net/publication/282773553
Boys Over Flowers: Korean Soap Opera and the Blossoming of a
New Masculinity
Article · September 2015
DOI: 10.18278/pcr.26.2.1
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https://www.researchgate.net/publication/282773553_Boys_Over_Flowers_Korean_Soap_Opera_and_the_Blossoming_of_a_New_Masculinity?enrichId=rgreq-59f619cc60e731947e538e017f46530e-XXX&enrichSource=Y292ZXJQYWdlOzI4Mjc3MzU1MztBUzozMDU2OTgxNjcwMzM4NTZAMTQ0OTg5NTUzMDA4Mw%3D%3D&el=1_x_3&_esc=publicationCoverPdf
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https://www.researchgate.net/profile/Colby_Miyose?enrichId=rgreq-59f619cc60e731947e538e017f46530e-XXX&enrichSource=Y292ZXJQYWdlOzI4Mjc3MzU1MztBUzozMDU2OTgxNjcwMzM4NTZAMTQ0OTg5NTUzMDA4Mw%3D%3D&el=1_x_4&_esc=publicationCoverPdf
https://www.researchgate.net/profile/Colby_Miyose?enrichId=rgreq-59f619cc60e731947e538e017f46530e-XXX&enrichSource=Y292ZXJQYWdlOzI4Mjc3MzU1MztBUzozMDU2OTgxNjcwMzM4NTZAMTQ0OTg5NTUzMDA4Mw%3D%3D&el=1_x_5&_esc=publicationCoverPdf
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https://www.researchgate.net/profile/Colby_Miyose?enrichId=rgreq-59f619cc60e731947e538e017f46530e-XXX&enrichSource=Y292ZXJQYWdlOzI4Mjc3MzU1MztBUzozMDU2OTgxNjcwMzM4NTZAMTQ0OTg5NTUzMDA4Mw%3D%3D&el=1_x_7&_esc=publicationCoverPdf
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2
Popular Culture Review - Volume 26, Number 2 - Summer 2015
W
hen it premiered on South Korean television in 2009, the Korean
drama (or “K-drama”) Boys Over Flowers became a ratings
sensation, mostly among females between their mid-teens to thirties
(AGB Neilsen Media Research, n.d.). Originally a Japanese manga (comic
book), the Korean television version became the third iteration of the story
of teenage love and romance, following Taiwanese and Japanese television
versions. Boys.
See details below with a minimum of 8 scholarly referencesKey .docxpotmanandrea
See details below with a minimum of 8 scholarly references
Key Assignment Final Draft
The key assignment final draft should include a comprehensive transformational change management plan
Transformational Change Management Plan
Submit your finalized Plan components I-IV.
Create the following new material for Week 5:
Week 5: Implementation Plan (400-600 words)
Include the following context in the implementation plan:
Major implementation steps
Key criteria for success
Summary of Weeks 1-5
Rollout: Any risk considerations to the implementation
The completed document with content should be finalized in terms of grammar, formatting, references, all necessary sections, flow, and complete content.
.
See attatched for part 1Part 2Develop a 10- to 12-slide Micr.docxpotmanandrea
See attatched for part 1
Part 2
Develop
a 10- to 12-slide Microsoft
®
PowerPoint
®
presentation with speaker notes describing the physical, psychosocial, cognitive, and moral stages of development experienced within your assigned life stage.
Note
. Some areas may not be applicable, based on the life stage.
Click
the Assignment Files tab to submit your assignment.
.
SEE ATTACHMENTRefer to the Intervention Series #38 Anthony” vid.docxpotmanandrea
SEE ATTACHMENT
Refer
to the “Intervention Series #38 Anthony” video located in this week’s Electronic Reserve Readings.
Write
a 1,050-to 1,400-word integrative paper that explores how Anthony’s addiction affects his life, his family’s life, and the community he lives in.
Include
at least two peer-reviewed scholarly articles that support your discussion or arguments.
Format
your paper consistent with APA guidelines.
.
SEE Attachment for subject MatterMust be eight to ten double-spa.docxpotmanandrea
SEE Attachment for subject Matter
Must be eight to ten double-spaced pages in length, and formatted according to APA style.
Must include a title page with the following:
Title of paper
Student’s name
Course name and number
Instructor’s name
Date submitted
Must begin with an introductory paragraph that has a succinct thesis statement.
Must address the topic of the paper with critical thought.
Must end with a conclusion that reaffirms your thesis.
Must use at least six scholarly sources, not including the textbook.
Must document all sources in APA style.
Must include a separate reference page, formatted according to APA style
.
See attachment for my proposal and exampleUse the completed prio.docxpotmanandrea
See attachment for my proposal and example
Use the completed priority analysis, your organization background information, and your knowledge thus far gained in project management to collectively prioritize the projects and decide which project is to be undertaken first.
Your CLC team should submit the following:
A completed priority analysis
Determination of which project is to be undertaken first, along with a summary of why the project was chosen, including an explanation of the relationship between the project and the organization’s mission, vision, and objectives
.
Securities Fraud Please respond to the followingFrom the e-Acti.docxpotmanandrea
"Securities Fraud" Please respond to the following:
From the e-Activity, examine how the Bernie Madoff organization was dismantled and give your opinion on whether you believe he was treated fairly during this process.
Give your opinion on whether or not you believe the Securities and Exchange Commission failed in not detecting Bernie Madoff crime earlier. Support your answer.
.
Security Standards Please respond to the followingA number of .docxpotmanandrea
"Security Standards" Please respond to the following:
A number of organizations exist to define information security standards. Explain the importance of standards organizations with regard to both information systems and information systems security. Provide a rationale for your response.
From the e-Activity, determine two (2) specific concerns that you believe exist for cloud deployments, and ascertain whether or not data breaches, such as the Snowden Incident have heightened concerns. Justify your answer.
.
Section Four Answer all questions thoroughly and hand-write on loos.docxpotmanandrea
Section Four: Answer all questions thoroughly and hand-write on loose-leaf paper.
1. Describe the atmosphere at Buna. What does Wiesel imply by “well-dressed”?
2. Why do the officers take an interest in the young boys as they come into the camp? Why
do you think Wiesel allow the reader to make assumptions before relaying the truth? How
does the parenthetical insertion add to the fact that
Night
is a memoir rather than a piece
of fiction?
3. Explain the conflict that ensues over Eliezer’s shoes. How does the conflict negate everything the men and boys have been told about surviving in the concentration camps?
4. How is the situation with the shoes ironic?
5. How is animal imagery used in the first few pages of Section Four? What is the effect of
this imagery?
6. Who is Juliek? How does Eliezer meet him? Describe the relationship between them.
7. Throughout the memoir Eliezer and the other prisoners are treated like animals. Cite an
example of another image that Wiesel uses to describe how they were treated.
8. Who does Eliezer become friends with at the camp? What connection does he find between their lives? Explain whether or not you believe it is impossible to have true friends in the concentration camps.
9. Who is Alphonse? Explain the benefit of having Alphonse as a leader of the block. Why
do you think Wiesel does not spend much time talking about Alphonse?
10. Why is Eliezer summoned to the dentist? How does Eliezer describe the dentist? What is
ironic about his appearance?
11. How does Eliezer escape the dentist the first time? What does the dentist tell him?
12. How does Eliezer escape the dentist permanently? Why do you think Elie Wiesel includes
the account of the dentist in his memoir when he does not lose his teeth to the dentist?
13. Explain how the following scene functions as foreshadowing: “In fact, I was pleased with what was happening to him: my gold crown was safe. It could be useful to me one day, to buy something, some bread or even time to live.”
14. After reading about the interchange between Eliezer and the young French woman, characterize the young woman.
15. In the memoir, a majority of the animal imagery is associated with the Jews. How does
Wiesel alter the animal imagery in the description of Eliezer’s beating? Explain the purpose
behind the change in images.
16. How does Wiesel interrupt the narration in the passage that begins with, “MANY YEARS
LATER, in Paris, I sat in the Métro ...”? What is the effect of the interruption?
17. Cite the simile that Eliezer uses when describing the beating that his father receives. What
image does it create for the reader?
18. Describe Eliezer’s internal conflict while he watches his father getting beaten.
19. Read the confrontation between Franek and Eliezer. Using examples from the text, explain how Franek is different from the dentist who first tried to take Eliezer’s tooth and how
Eliezer tries to escape the situation differently than the f.
Security Support Responsibilities Please respond to the following.docxpotmanandrea
"Security Support Responsibilities" Please respond to the following:
Imagine you are the CIO of an organization. Construct an outline of four ongoing responsibilities that the digital forensics personnel must complete each week. Provide a possible scenario for how each responsibility may be performed to fulfill the forensics’ needs of an organization.
Compare the responsibilities you listed above with those of an IT security professional. Give your opinion on how responsibilities of digital forensics personnel and IT security professional are similar and in which ways are they different.
.
Section 1 (200 words)In cognition, one of the major areas of discu.docxpotmanandrea
Section 1 (200 words)
In cognition, one of the major areas of discussion is the influence of nature and nurture. What is the concept of nature–nurture? Why is it important in the study of cognition?
Section 2 (200 words)
--Does the nature and nurture debate affect other disciplines beyond psychology?
--Include in-text citations
--Due 3/01/15 @ 11:15am Central Time
.
Second Wave Feminism, gained strength during the 1970s. For this .docxpotmanandrea
"Second Wave Feminism", gained strength during the 1970's. For this essay assignment, research and write about a popular television show from the 1970's, which reflected the changing role of women in American culture. Discuss your findings.
This paper should be 2 pages, in APA style. One scholarly article as a minimum should be included in your essay.
.
Normal Labour/ Stages of Labour/ Mechanism of LabourWasim Ak
Normal labor is also termed spontaneous labor, defined as the natural physiological process through which the fetus, placenta, and membranes are expelled from the uterus through the birth canal at term (37 to 42 weeks
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
ptg18221866ptg18221866The Practice of System and.docx
1. ptg18221866
ptg18221866
The Practice of System and
Network Administration
Volume 1
Third Edition
ptg18221866
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ptg18221866
The Practice of
System and
Network Administration
Volume 1
Third Edition
2. Thomas A. Limoncelli
Christina J. Hogan
Strata R. Chalup
Boston • Columbus • Indianapolis • New York • San Francisco •
Amsterdam • Cape Town
Dubai • London • Madrid • Milan • Munich • Paris • Montreal •
Toronto • Delhi • Mexico City
São Paulo • Sydney • Hong Kong • Seoul • Singapore • Taipei •
Tokyo
ptg18221866
Many of the designations used by manufacturers and sellers to
distinguish their products are claimed
as trademarks. Where those designations appear in this book,
and the publisher was aware of a trade-
mark claim, the designations have been printed with initial
capital letters or in all capitals.
The authors and publisher have taken care in the preparation of
this book, but make no expressed
or implied warranty of any kind and assume no responsibility
for errors or omissions. No liability is
assumed for incidental or consequential damages in connection
with or arising out of the use of the
information or programs contained herein.
For information about buying this title in bulk quantities, or for
special sales opportunities (which
may include electronic versions; custom cover designs; and
content particular to your business, train-
5. Part III Servers 219
Chapter 13 Server Hardware Strategies 221
v
ptg18221866
vi Contents at a Glance
Chapter 14 Server Hardware Features 245
Chapter 15 Server Hardware Specifications 265
Part IV Services 281
Chapter 16 Service Requirements 283
Chapter 17 Service Planning and Engineering 305
Chapter 18 Service Resiliency and Performance Patterns 321
Chapter 19 Service Launch: Fundamentals 335
Chapter 20 Service Launch: DevOps 353
Chapter 21 Service Conversions 373
Chapter 22 Disaster Recovery and Data Integrity 387
Part V Infrastructure 397
Chapter 23 Network Architecture 399
Chapter 24 Network Operations 431
Chapter 25 Datacenters Overview 449
Chapter 26 Running a Datacenter 459
Part VI Helpdesks and Support 483
Chapter 27 Customer Support 485
Chapter 28 Handling an Incident Report 505
Chapter 29 Debugging 529
Chapter 30 Fixing Things Once 541
Chapter 31 Documentation 551
6. Part VII Change Processes 565
Chapter 32 Change Management 567
Chapter 33 Server Upgrades 587
Chapter 34 Maintenance Windows 611
Chapter 35 Centralization Overview 639
Chapter 36 Centralization Recommendations 645
Chapter 37 Centralizing a Service 659
Part VIII Service Recommendations 669
Chapter 38 Service Monitoring 671
Chapter 39 Namespaces 693
Chapter 40 Nameservices 711
Chapter 41 Email Service 729
ptg18221866
Contents at a Glance vii
Chapter 42 Print Service 749
Chapter 43 Data Storage 759
Chapter 44 Backup and Restore 793
Chapter 45 Software Repositories 825
Chapter 46 Web Services 851
Part IX Management Practices 871
Chapter 47 Ethics 873
Chapter 48 Organizational Structures 891
Chapter 49 Perception and Visibility 913
Chapter 50 Time Management 935
Chapter 51 Communication and Negotiation 949
Chapter 52 Being a Happy SA 963
Chapter 53 Hiring System Administrators 979
Chapter 54 Firing System Administrators 1005
7. Part X Being More Awesome 1017
Chapter 55 Operational Excellence 1019
Chapter 56 Operational Assessments 1035
Epilogue 1063
Part XI Appendices 1065
Appendix A What to Do When . . . 1067
Appendix B The Many Roles of a System Administrator 1089
Bibliography 1115
Index 1121
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ptg18221866Contents
Preface xxxix
Acknowledgments xlvii
About the Authors li
Part I Game-Changing Strategies 1
1 Climbing Out of the Hole 3
8. 1.1 Organizing WIP 5
1.1.1 Ticket Systems 5
1.1.2 Kanban 8
1.1.3 Tickets and Kanban 12
1.2 Eliminating Time Sinkholes 12
1.2.1 OS Installation and Configuration 13
1.2.2 Software Deployment 15
1.3 DevOps 16
1.4 DevOps Without Devs 16
1.5 Bottlenecks 18
1.6 Getting Started 20
1.7 Summary 21
Exercises 22
2 The Small Batches Principle 23
2.1 The Carpenter Analogy 23
2.2 Fixing Hell Month 24
ix
ptg18221866
x Contents
2.3 Improving Emergency Failovers 26
2.4 Launching Early and Often 29
2.5 Summary 34
Exercises 34
3 Pets and Cattle 37
9. 3.1 The Pets and Cattle Analogy 37
3.2 Scaling 39
3.3 Desktops as Cattle 40
3.4 Server Hardware as Cattle 41
3.5 Pets Store State 43
3.6 Isolating State 44
3.7 Generic Processes 47
3.8 Moving Variations to the End 51
3.9 Automation 53
3.10 Summary 53
Exercises 54
4 Infrastructure as Code 55
4.1 Programmable Infrastructure 56
4.2 Tracking Changes 57
4.3 Benefits of Infrastructure as Code 59
4.4 Principles of Infrastructure as Code 62
4.5 Configuration Management Tools 63
4.5.1 Declarative Versus Imperative 64
4.5.2 Idempotency 65
4.5.3 Guards and Statements 66
4.6 Example Infrastructure as Code Systems 67
4.6.1 Configuring a DNS Client 67
4.6.2 A Simple Web Server 67
4.6.3 A Complex Web Application 68
4.7 Bringing Infrastructure as Code to Your Organization 71
4.8 Infrastructure as Code for Enhanced Collaboration 72
4.9 Downsides to Infrastructure as Code 73
4.10 Automation Myths 74
4.11 Summary 75
Exercises 76
11. 6.1.1 Laptop Versus Desktop 101
6.1.2 Vendor Selection 102
6.1.3 Product Line Selection 103
6.2 Virtual Desktop Infrastructure 105
6.2.1 Reduced Costs 106
6.2.2 Ease of Maintenance 106
6.2.3 Persistent or Non-persistent? 106
6.3 Bring Your Own Device 110
6.3.1 Strategies 110
6.3.2 Pros and Cons 111
6.3.3 Security 111
6.3.4 Additional Costs 112
6.3.5 Usability 112
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xii Contents
6.4 Summary 113
Exercises 114
7 Workstation Software Life Cycle 117
7.1 Life of a Machine 117
7.2 OS Installation 120
7.3 OS Configuration 120
7.3.1 Configuration Management Systems 120
7.3.2 Microsoft Group Policy Objects 121
7.3.3 DHCP Configuration 122
7.3.4 Package Installation 123
12. 7.4 Updating the System Software and Applications 123
7.4.1 Updates Versus Installations 124
7.4.2 Update Methods 125
7.5 Rolling Out Changes . . . Carefully 128
7.6 Disposal 130
7.6.1 Accounting 131
7.6.2 Technical: Decommissioning 131
7.6.3 Technical: Data Security 132
7.6.4 Physical 132
7.7 Summary 134
Exercises 135
8 OS Installation Strategies 137
8.1 Consistency Is More Important Than Perfection 138
8.2 Installation Strategies 142
8.2.1 Automation 142
8.2.2 Cloning 143
8.2.3 Manual 145
8.3 Test-Driven Configuration Development 147
8.4 Automating in Steps 148
8.5 When Not to Automate 152
8.6 Vendor Support of OS Installation 152
8.7 Should You Trust the Vendor’s Installation? 154
8.8 Summary 154
Exercises 155
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13. Contents xiii
9 Workstation Service Definition 157
9.1 Basic Service Definition 157
9.1.1 Approaches to Platform Definition 158
9.1.2 Application Selection 159
9.1.3 Leveraging a CMDB 160
9.2 Refresh Cycles 161
9.2.1 Choosing an Approach 161
9.2.2 Formalizing the Policy 163
9.2.3 Aligning with Asset Depreciation 163
9.3 Tiered Support Levels 165
9.4 Workstations as a Managed Service 168
9.5 Summary 170
Exercises 171
10 Workstation Fleet Logistics 173
10.1 What Employees See 173
10.2 What Employees Don’t See 174
10.2.1 Purchasing Team 175
10.2.2 Prep Team 175
10.2.3 Delivery Team 177
10.2.4 Platform Team 178
10.2.5 Network Team 179
10.2.6 Tools Team 180
10.2.7 Project Management 180
10.2.8 Program Office 181
10.3 Configuration Management Database 183
10.4 Small-Scale Fleet Logistics 186
14. 10.4.1 Part-Time Fleet Management 186
10.4.2 Full-Time Fleet Coordinators 187
10.5 Summary 188
Exercises 188
11 Workstation Standardization 191
11.1 Involving Customers Early 192
11.2 Releasing Early and Iterating 193
11.3 Having a Transition Interval (Overlap) 193
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xiv Contents
11.4 Ratcheting 194
11.5 Setting a Cut-Off Date 195
11.6 Adapting for Your Corporate Culture 195
11.7 Leveraging the Path of Least Resistance 196
11.8 Summary 198
Exercises 199
12 Onboarding 201
12.1 Making a Good First Impression 201
12.2 IT Responsibilities 203
12.3 Five Keys to Successful Onboarding 203
12.3.1 Drive the Process with an Onboarding Timeline 204
12.3.2 Determine Needs Ahead of Arrival 206
12.3.3 Perform the Onboarding 207
12.3.4 Communicate Across Teams 208
12.3.5 Reflect On and Improve the Process 209
15. 12.4 Cadence Changes 212
12.5 Case Studies 212
12.5.1 Worst Onboarding Experience Ever 213
12.5.2 Lumeta’s Onboarding Process 213
12.5.3 Google’s Onboarding Process 215
12.6 Summary 216
Exercises 217
Part III Servers 219
13 Server Hardware Strategies 221
13.1 All Eggs in One Basket 222
13.2 Beautiful Snowflakes 224
13.2.1 Asset Tracking 225
13.2.2 Reducing Variations 225
13.2.3 Global Optimization 226
13.3 Buy in Bulk, Allocate Fractions 228
13.3.1 VM Management 229
13.3.2 Live Migration 230
13.3.3 VM Packing 231
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Contents xv
13.3.4 Spare Capacity for Maintenance 232
13.3.5 Unified VM/Non-VM Management 234
13.3.6 Containers 234
16. 13.4 Grid Computing 235
13.5 Blade Servers 237
13.6 Cloud-Based Compute Services 238
13.6.1 What Is the Cloud? 239
13.6.2 Cloud Computing’s Cost Benefits 239
13.6.3 Software as a Service 241
13.7 Server Appliances 241
13.8 Hybrid Strategies 242
13.9 Summary 243
Exercises 244
14 Server Hardware Features 245
14.1 Workstations Versus Servers 246
14.1.1 Server Hardware Design Differences 246
14.1.2 Server OS and Management Differences 248
14.2 Server Reliability 249
14.2.1 Levels of Redundancy 250
14.2.2 Data Integrity 250
14.2.3 Hot-Swap Components 252
14.2.4 Servers Should Be in Computer Rooms 253
14.3 Remotely Managing Servers 254
14.3.1 Integrated Out-of-Band Management 254
14.3.2 Non-integrated Out-of-Band Management 255
14.4 Separate Administrative Networks 257
14.5 Maintenance Contracts and Spare Parts 258
14.5.1 Vendor SLA 258
14.5.2 Spare Parts 259
14.5.3 Tracking Service Contracts 260
17. 14.5.4 Cross-Shipping 261
14.6 Selecting Vendors with Server Experience 261
14.7 Summary 263
Exercises 263
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xvi Contents
15 Server Hardware Specifications 265
15.1 Models and Product Lines 266
15.2 Server Hardware Details 266
15.2.1 CPUs 267
15.2.2 Memory 270
15.2.3 Network Interfaces 274
15.2.4 Disks: Hardware Versus Software RAID 275
15.2.5 Power Supplies 277
15.3 Things to Leave Out 278
15.4 Summary 278
Exercises 279
Part IV Services 281
16 Service Requirements 283
16.1 Services Make the Environment 284
16.2 Starting with a Kick-Off Meeting 285
16.3 Gathering Written Requirements 286
16.4 Customer Requirements 288
18. 16.4.1 Describing Features 288
16.4.2 Questions to Ask 289
16.4.3 Service Level Agreements 290
16.4.4 Handling Difficult Requests 290
16.5 Scope, Schedule, and Resources 291
16.6 Operational Requirements 292
16.6.1 System Observability 292
16.6.2 Remote and Central Management 293
16.6.3 Scaling Up or Out 294
16.6.4 Software Upgrades 294
16.6.5 Environment Fit 295
16.6.6 Support Model 296
16.6.7 Service Requests 297
16.6.8 Disaster Recovery 298
16.7 Open Architecture 298
16.8 Summary 302
Exercises 303
ptg18221866
Contents xvii
17 Service Planning and Engineering 305
17.1 General Engineering Basics 306
17.2 Simplicity 307
17.3 Vendor-Certified Designs 308
17.4 Dependency Engineering 309
17.4.1 Primary Dependencies 309
17.4.2 External Dependencies 309
19. 17.4.3 Dependency Alignment 311
17.5 Decoupling Hostname from Service Name 313
17.6 Support 315
17.6.1 Monitoring 316
17.6.2 Support Model 317
17.6.3 Service Request Model 317
17.6.4 Documentation 318
17.7 Summary 319
Exercises 319
18 Service Resiliency and Performance Patterns 321
18.1 Redundancy Design Patterns 322
18.1.1 Masters and Slaves 322
18.1.2 Load Balancers Plus Replicas 323
18.1.3 Replicas and Shared State 324
18.1.4 Performance or Resilience? 325
18.2 Performance and Scaling 326
18.2.1 Dataflow Analysis for Scaling 328
18.2.2 Bandwidth Versus Latency 330
18.3 Summary 333
Exercises 334
19 Service Launch: Fundamentals 335
19.1 Planning for Problems 335
19.2 The Six-Step Launch Process 336
19.2.1 Step 1: Define the Ready List 337
19.2.2 Step 2: Work the List 340
19.2.3 Step 3: Launch the Beta Service 342
20. 19.2.4 Step 4: Launch the Production Service 343
ptg18221866
xviii Contents
19.2.5 Step 5: Capture the Lessons Learned 343
19.2.6 Step 6: Repeat 345
19.3 Launch Readiness Review 345
19.3.1 Launch Readiness Criteria 345
19.3.2 Sample Launch Criteria 346
19.3.3 Organizational Learning 347
19.3.4 LRC Maintenance 347
19.4 Launch Calendar 348
19.5 Common Launch Problems 349
19.5.1 Processes Fail in Production 349
19.5.2 Unexpected Access Methods 349
19.5.3 Production Resources Unavailable 349
19.5.4 New Technology Failures 350
19.5.5 Lack of User Training 350
19.5.6 No Backups 351
19.6 Summary 351
Exercises 351
20 Service Launch: DevOps 353
20.1 Continuous Integration and Deployment 354
20.1.1 Test Ordering 355
20.1.2 Launch Categorizations 355
21. 20.2 Minimum Viable Product 357
20.3 Rapid Release with Packaged Software 359
20.3.1 Testing Before Deployment 359
20.3.2 Time to Deployment Metrics 361
20.4 Cloning the Production Environment 362
20.5 Example: DNS/DHCP Infrastructure Software 363
20.5.1 The Problem 363
20.5.2 Desired End-State 364
20.5.3 First Milestone 365
20.5.4 Second Milestone 366
20.6 Launch with Data Migration 366
20.7 Controlling Self-Updating Software 369
20.8 Summary 370
Exercises 371
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Contents xix
21 Service Conversions 373
21.1 Minimizing Intrusiveness 374
21.2 Layers Versus Pillars 376
21.3 Vendor Support 377
21.4 Communication 378
21.5 Training 379
21.6 Gradual Roll-Outs 379
21.7 Flash-Cuts: Doing It All at Once 380
21.8 Backout Plan 383
22. 21.8.1 Instant Roll-Back 384
21.8.2 Decision Point 384
21.9 Summary 385
Exercises 385
22 Disaster Recovery and Data Integrity 387
22.1 Risk Analysis 388
22.2 Legal Obligations 389
22.3 Damage Limitation 390
22.4 Preparation 391
22.5 Data Integrity 392
22.6 Redundant Sites 393
22.7 Security Disasters 394
22.8 Media Relations 394
22.9 Summary 395
Exercises 395
Part V Infrastructure 397
23 Network Architecture 399
23.1 Physical Versus Logical 399
23.2 The OSI Model 400
23.3 Wired Office Networks 402
23.3.1 Physical Infrastructure 402
23.3.2 Logical Design 403
23.3.3 Network Access Control 405
23.3.4 Location for Emergency Services 405
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26.5 Console Access 475
26.6 Workbench 476
26.7 Tools and Supplies 477
26.7.1 Tools 478
26.7.2 Spares and Supplies 478
26.7.3 Parking Spaces 480
26.8 Summary 480
Exercises 481
Part VI Helpdesks and Support 483
27 Customer Support 485
27.1 Having a Helpdesk 485
27.2 Offering a Friendly Face 488
27.3 Reflecting Corporate Culture 488
27.4 Having Enough Staff 488
27.5 Defining Scope of Support 490
27.6 Specifying How to Get Help 493
27.7 Defining Processes for Staff 493
27.8 Establishing an Escalation Process 494
27.9 Defining “Emergency” in Writing 495
27.10 Supplying Request-Tracking Software 496
27.11 Statistical Improvements 498
27.12 After-Hours and 24/7 Coverage 499
27.13 Better Advertising for the Helpdesk 500
27.14 Different Helpdesks for Different Needs 501
27.15 Summary 502
Exercises 503
28 Handling an Incident Report 505
27. 28.1 Process Overview 506
28.2 Phase A—Step 1: The Greeting 508
28.3 Phase B: Problem Identification 509
28.3.1 Step 2: Problem Classification 510
28.3.2 Step 3: Problem Statement 511
28.3.3 Step 4: Problem Verification 513
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28.4 Phase C: Planning and Execution 515
28.4.1 Step 5:
Solution
Proposals 515
28.4.2 Step 6: