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Donor Engagement is rapidly evolving and is immensely important to your organizationโs success. Is your nonprofit organization reaching out to the donors who make your campaigns successful? Is your nonprofit connecting with those who have chosen your nonprofit as their favorite charity? Nonprofits that establish themselves as a donorโs favorite charity are more likely to receive greater support from them โ not just in terms of cash contributions, but also through volunteering, event participation and issue advocacy.
Donna Wilkins, CEO, CharityDynamics
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Donor Engagement is rapidly evolving and is immensely important to your organizationโs success. Is your nonprofit organization reaching out to the donors who make your campaigns successful? Is your nonprofit connecting with those who have chosen your nonprofit as their favorite charity? Nonprofits that establish themselves as a donorโs favorite charity are more likely to receive greater support from them โ not just in terms of cash contributions, but also through volunteering, event participation and issue advocacy.
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1. What Houston Grand Opera learned from this first-time event
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4. How they measured revenue from each channel and analyzed results to make changes in their second year
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Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
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Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.๐คฏ
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At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
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2. Table of Contents
โข 1. Executive Summary
โข 2. Social Media Audit
โข 3. Social Media Objectives
โข 4. Online Brand Persona and Voice
โข 5. Strategies and Tools
โข 6. Timing and Key Dates
โข 7. Social Media Roles and Responsibilities
โข 8. Social Media Policy
โข 9. Critical Response Plan
โข 10. Measurement and Reporting Results
3. Executive Summary
โข Our objectives for the coming fall and year beyond are to continue to increase
our presence within the city of Gainesville by using online marketing tools in
social media to become a well-known local brand.
โข Our biggest goal is to use social media to generate interest in the events that
surround our facilities and the daily work we put in at the brewery to serve the
Gainesville community wherever we can reach.
โข We plan on using social media profiles to gauge interest in events we can cater to
and include at our grounds, as well as to capitalize on seasonal opportunities
through the interests of returning customers.
โข We strive to have our name go hand-in-hand with a night out in Gainesville, and
seek to push our brand into the public eye by advertising locally.
โข In order to carry this out, our goal is to generate interest by providing ample
visual content, creating interactive polls and posts, and being responsive to those
who reach out with questions and comments.
4. Social Media AuditSocial Media Assessment Date: 10/6/2017
Social Network URL Follower Count Average Weekly Activity Average Engagement Rate
Facebook https://www.facebook.com/SwampHead/ 20,318 12 posts / week 1.70%
Twitter https://twitter.com/SwampHead 6,467 10 posts / week 0.00%
Instagram https://www.instagram.com/swamphead/ 8,065 11 posts / week 1.10%
Assessment Summary:
Website Traffic Sources Assessment Date: 10/5/2017
Source Volume % of Overall Traffic Conversion Rate
Facebook 1000 unique visits 40% 4%
Twitter 5 unique visits 20% 0.01%
Instagram NO DATA NO DATA NO DATA
Assessment Summary: Facebook is where our audience lies and is most active, though Instagram posts generate feedback at around the same rate of those of Facebook. Twitter posts have to this point been reposts of Instagram links and do not get attention.
Audience Demographics Assessment Date:
Age Distribution Gender Distribution Primary Social Network Secondary Social Network Primary Need Secondary Need
35% 18-30 55% male Facebook Instagram A night out in a Gainesville establishment.
30% 31-40 45% female Attending a local event with local brews.
25% 41-55
10% 56-80
Assessment Summary: The younger generation in and just out of college is where visual marketing and polling is going to hit the best, so we need to modernize our approach into attracting young groups looking for an expanded comfort in Gainesville social settings like ours.
Competitor Assessment: Date: 10/5/2017
Competitor Name Social Media Profile Strengths Weaknesses
First Magnitude Brewing Company Partnership with Gainesville organizations allows for many events on site and a well-known name.Repetitive in event posting does not provide much excitement or generate interest from anyone but returning participants.
Assessment Summary: We attract more attention than competitors, and can continue to do so by hosting a wide variety of events, but can improve by reaching out to a wider variety of organizations and groups.
5. Social Media Objectives
โข In 2017, our focus will be to continue to be recognizable in the Gainesville
community and reach more people through events held on our facility and our
name being associated with events and facilities across the city.
โข Specific objectives:
โข Use our Twitter profile for more than just Instagram reposts. Real growth can come here
through outreach to active users tweeting related content to our events and places where
our products are sold.
โข See growth on our Instagram page by advertising for afternoon and evening events at the
physical location. Goal: 1000 more followers in 6 months.
โข Use visuals on Twitter to replace ALL links to Instagram.
โข Use polls across platforms for direct community input.
KPIs:
โข Number of Twitter interactions per tweet
โข Number of Facebook live videos
โข Poll response analysis
Key Messages:
โข Gainesvilleโs community brewers
โข No need to travel far for a quality time
6. Online Brand Persona and Voice
Adjectives that describe our brand:
โข Visual
โข Local
โข Available
โข Fun
When interacting with customers we are:
โข Friendly
โข Knowledgeable
โข Inviting
โข Laid Back
7. Strategies and Tools
โข Paid: each Thursday, boost posts on Facebook, Twitter, and Instagram for events
during the upcoming weekend.
โข Owned: While posting polls and pictures, encourage customers to come in to try
what they are seeing and voting for, including having winning drinks available for
sample or discounted rates.
โข Earned: Choose someone each week from our mentions anywhere on social
media, whether in tags or location mentions, to come in for a complimentary
drink the upcoming weekend.
Approved Tools:
โข Buffer
Rejected Tools:
โข N/A
Existing Subscriptions/Licenses:
โข Photoshop
โข Illustrator
8. Timing and Key Dates
โข Holiday dates:
โข Thanksgiving Week
โข New Yearโs Eve
โข New Yearโs Day
โข Valentineโs Day
โข St. Patrickโs Day
Internal events:
โข October 13 โ Woofstock 2017
โข October 25 โ Adult Trick or Treating
โข November 11 โ Cornhole for Cancer
9. Social Media Roles and Responsibilities
โข Marketing Director: Brandon Nappy
โข Social Media Coordinator: Mireillee Lamourt
โข Office Staff: Kat Van Riet
10. Social Media Policy
โข Swamp Head Brewery strives to be an involved member of the
Gainesville community doing our part to bring a delicious locally-
made product to residents and visitors alike. We hold our social
media team to a high standard, specifically expecting the following:
โข Timely engagement with online audience
โข Respectful responses to all interactions
โข Energetic, positive vibes brought to each post
โข An inviting tone
โข A safe handle to ask for information
โข Quick to handle and help all situations, not leave them for anyone else
11. Critical Response Plan
โข Scenario 1 โ inappropriate or insensitive social media post
โข Take photographic proof of post and send to marketing manager Brandon Nappy
โข Immediately delete content
โข Discuss with owner and team about the expected impact and estimated reaction
โข Brandon and/or Luke Kemper (owner) will issue a written response to be posted across
platforms addressing incident
โข Direct media to Brandon
โข Scenario 2 โ structural damage or injury at Swamp Head Brewery
โข Call necessary safety officials
โข Alert Luke and Brandon
โข Discover which media members have picked up situation
โข Direct any seeking media to Luke
โข Directly issued statement from Luke after all facts are assessed
12. Measurement
and
Reporting Results
Quantitative KPIs
Reporting period: 3 months // data as of October 5, 2017
Social Network Data Date
Social Network URL Follower Count Average Weekly Activity Average Engagement Rate
Facebook
https://www.fac
ebook.com/Swa
mpHead/ 20,318 12 posts / week 1.70%
Twitter
https://twitter.c
om/SwampHea
d 6,467 10 posts / week 0.01%
Instagram
https://www.ins
tagram.com/sw
amphead/ 8,065 11 posts / week 1.10%
Website Traffic Data Date: October 5, 2017
Source Volume % of Overall Traffic Conversion Rate
Facebook
1600 unique
visits 35% 6.50%
Twitter
250 unique
visits 5% 0.01%
Instagram
700 unique
visits 15% 8%
Results Assessment: Our use of Instagram has shown the most promise here, as encouraging those visitors to the brewery to tag and share has increased outside traffic
flow and new followers. Facebook continues to be our best social media traffic platform, while Twitter slugglishly moves forward. We expect the new plans for Twitter
to help the profile take shape in the coming months.
Qualitative KPIs
Sentiment Analysis: Overwhelimg positive analysis comes through our visual medium in Instagram, where not only can we reach people's interests through hashtags,
but can be tagged in others' posts as well. Negative analysis is hard to come by, unless someone leaves us a review on a specific drink that they expected to enjoy more
than they ended up doing. However, only positive feedback from tours and relations with on-site staff, so the social part of driving customers has led to reviews online
and through social media of why other audience members should visit.