Playback presentation on the Product Audits we have been conducting at the Performance Platform for the Government Digital Service.

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Will Roissetter
GOV.UK/performance
Cabinet Office

2. Product Audits Payback

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We did 8 product audits

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With 7 different departments

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With service teams that have a
PP dashboard

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User satisfaction

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Digital take-up

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These both offer something
that google analytics can’t do

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Completion rate

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If it was done better Kaz
would put it in the top right

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Cost per transaction

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That’s a ministerial target

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Cost per transaction
Completion rate
Digital take-up
User satisfaction

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Live service usage

29. ±

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Uptime

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Time on transaction

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Processing times