Process Improvement

1. Process Improvement Ryan Endres, PMP 28Oct2009

2. What are some Processes at the FPRC? Certification Putting things on the server Eligibility Development of databases Inventory to hand off digital item to grader

3. Six Sigma Six Sigma originated as a set of practices designed to improve manufacturing processesand eliminate defects, but its application was subsequently extended to other types of business processes as well. "Six Sigma is the most important initiative GE has ever undertaken." - Jack Welch CEO General Electric

4. Six Sigma History Created by Motorola in the mid 1980’s By the late 1990’s two-thirds of all Fortune 500 companies were using it. Local companies: GE Covance Cuna Alliant Energy Belts: Yellow, Blue and Black

5. Six Sigma Process Define Measure Analyze Improve Control D M A I C

6. Define Define the process you want to improve (this includes a charter which is similar to one, one would create for a standard project) Decrease Time Decrease errors

7. Measure This is where you draw out a flow chart of your process and then pick what you want to measure (time, number of errors...) and how you want to plot these items out. Then walk the process and make your measurements (gather data).

8. Current workflow

9. Analyze Here we look at the data and the flow chart again to determine the root causes for delays, errors or whatever you were measuring and come up with a value for if it happens how does it effect the process (i.e.: it may delay the process by 3 days). Then create a pareto diagram to determine which root causes you will focus on. Why focus on something that will only have a small return.

10. Analyze our workflow Work the Stats: Pareto Diagram, Frequency Plots, Histogram, time series plots, Run charts, Scatter diagram…

11. Improve This is where you review the root causes and then brainstorm possible solutions. Don't forget to include those wild and crazy ideas to fix the problems! Then flow chart the new process.

12. Brainstorming … circle it up!

14. Translate our photography procedures

15. Online help videos

16. Include links to online help in queries

18. Six Sigma in action!Oil change in a fighter plane

19. How long for an oil change? ~19hrs and walked 17,000 feet to complete the task under 4 hrs and ~3000 feet traveled.

20. Six sigma in actionStandardized testing example 15 day Guarantee! New guy … 7 day Guarantee! Bring in Six Sigma! Use Six Sigma… 3 day Guarantee!

21. Don’t let you project DI Define Measure Analyze Improve Control Define Measure Analyze Improve Control

22. Try it out….

23. Questions