The document outlines steps for addressing issues and finding opportunities for improvement, including listening to understand problems, brainstorming solutions, gaining context through research, validating ideas through prototyping and testing, and iterating the process to refine solutions. It also notes mild panic at various stages but relief from completing testing of a successful prototype.

1. LISTEN
LEARN
Formalize
Problem
Brainstorm
Gain Context Seek Solutions
ISSUES
TO ADDRESS
OPPORTUNITIES
FOR IMPROVEMENT
Validate Ideas
Lisa Curran
ITERATE & IMPROVE
Prototype & Test
Prototype & Test
Mild panic about
finding someone to
interview…
Realize there’s a lot to know
about the issue to go from idea
to testable prototype
Research
Mild panic about
getting the testing
done on time.
Relief about
getting the testing
done, happiness
about the success
of the prototype.