The document discusses categorizing work and helping services do work themselves. It mentions impact skills, dedicated support, infrastructure, tools, and next actions. The overall goal seems to be improving processes by categorizing work, empowering services, and providing the right support structures.

1. Low High
Low
High
Impact
Skills
1. What type of work are we asked to do? 2. How would you categorise the work?
3. How could we help services do the work themselves? 4. What actions should we take next?
Dedicated
support
Infrastructure
Tools
Unnamed