This document discusses management concepts including: 1. It defines management as planning, organizing, and conducting processes to achieve organizational goals such as profit maximization, customer satisfaction, and productivity. 2. It outlines the roles and responsibilities of different levels of management, including top-level strategic planning, middle-level executing plans and reporting, and lower-level overseeing production and workers. 3. It also discusses operations management roles like understanding objectives, developing strategies, designing processes, and improving performance to balance factors like cost, quality and flexibility.

1. Introduction of management

2. Syllabus
1.Introduction
2.Perspective in Management
3. Planning and Decision
4. Organizing
5. Leading and communication
6. Controlling and total quality Management
7. Organizational Change and Development
8. Technology, Organization and Management

3. Management Planning Organizing
Conducting Process Production
management is an area of management involved in planning, Organizing, conducting the process of production and
redesigning business operations and production of goods and services in order to get organizational goals or
objectives.
Balance cost and Revenue
Profit Maximization/ O. Goal
Customers Satisfaction
Successful Business
Productivity

4. The nature and Characteristic Of management
Management is a set of activities (planning and decision making, organizing, leading, and controlling)
directed at an organization's resources (human, financial, physical, and information) with the aim of
achieving organizational goals in an efficient and effective manner.
• Work management
• Management of people
• Management of operations
Specialized Knowledge
Formal Education & Training
Code of Conduct

5. Development of
vision mission
Goals , policies
and
preparation of
budget
A Process of
assembling
Human an
other resources
• Supervision
• Motivation
• Leading
• Communication
Functions of Management
Management has been described as a social process involving responsibility for economical and effective
planning & regulation of operation of an enterprise in the fulfilment of given purposes. ( POC3)
Coordination with
all the departments
of an organization
n as well as with
society and
government
Mobilization of
Resources as
Necessary and
optimum way

6. The principles management
Henri Fayol (29 July 1841 – 19 November 1925) was a French mining engineer, mining executive,
author and director of mines who developed a general theory of business administration that is
often called Fayolism

7. The principles work as guidance and reference for the management on how to handle certain situations
or manage the organizational structure and chain of command (Dude Sorica)

8. Creates a link between top and lower level management

9. Top Level of Management
Their main priority is on the strategic planning and execution of the overall business
success. The roles and responsibilities of the top level of management can be summarized
as follows:
• Laying down the objectives and broad policies of the business enterprise.
• Issuing necessary instructions for the preparation of department-specific budgets,
schedules, procedures, etc.
• Preparing strategic plans and policies for the organization.
• Appointing the executives for middle-level management, i.e. departmental managers.
• Establishing controls of all organizational departments.
• Providing overall guidance, direction, and encouraging harmony and collaboration.

10. Middle Level of Management
The roles and responsibilities of the middle level of management can be
summarized as follows:
• Executing the plans of the organization in accordance with the policies and
directives laid out by the top management level.
• Forming plans for the sub-units of the organization that they supervise.
• Participating in the hiring and training processes of lower-level management.
• Interpreting and explaining the policies from top-level management to lower-
level management.
• Sending reports and data to top management in a timely and efficient manner.
• Evaluating the performance of junior managers.
• Inspiring lower level managers towards improving their performance.

11. Lower Level of Management
The roles and responsibilities of the lower level of management can be summarized as
follows:
• Assigning jobs and tasks to various workers.
• Guiding and instructing workers in day-to-day activities.
• Overseeing both the quality and quantity of production.
• Maintaining good relations within lower levels of the organization.
• Acting as mediators by communicating the problems, suggestions, and recommendatory
appeals, etc. of workers to the higher level of management, and in turn elucidating higher-level
goals and objectives to workers.
• Helping to address and resolve the grievances of workers.
• Supervising and guiding their subordinates.
• Taking part in the hiring and training processes of their workers.
• Arranging the necessary materials, machines, tools, and resources, etc. necessary for
accomplishing organizational tasks.
• Preparing periodical reports regarding the performance of the workers.
• Upholding discipline, decorum, and harmony within the workplace.
• Improving the enterprise’s image as a whole, due to their direct contact with the workers.

14. Role and Responsibility of operations Manager
Direct Roles:
• Understanding the Strategic Objectives: Cost Quality ,dependability, speed and Flexibility
• Developing an Strategy: balance conflict between market and resources.
• Designing products services and Processes: physical or composition of products and services
• Planning and controlling : bringing operations resources in prefect track
• Improving Performance.
Indirect Role
Interacting, consulting, advising
requesting and balancing of all
departments of an organization.
Broad roles
• Globalization Issues
• Environmental
Protection
• Social responsibility
• Technology Awareness
• Knowledge Management
Role and Responsibility of Manager

15. IID

17. Skill of manager
Managers play an important role in every organization and being a manager requires certain set of skills.