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Learn the ins and outs of the Registry Services team and how it supports current and prospective gTLD Registries with their operational needs. We will cover account management, updates on key services provided to registries (e.g., RSEP, contract assignment, etc.) and information on current registry engagement activities. There will also be Q&A to close the session.
APNIC Director General Paul Wilson presents on the next generation of Internet number registry services, namely RDAP and RPKI at the 31st TWNIC OPM and TWNOG in Taipei, Taiwan from 27 to 28 November 2018.
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Just what does it mean to be the IANA functions operator? An approachable session aimed at outlining the scope of the role and busting a few of the myths circulating in the community. We’ll explain the types of requests the IANA department processes and the procedures used to fulfill them.
Getting a New gTLD online is no mean feat. This session gives an overview of program progress, incorporating the latest figures, and provides insight and guidance as to how applications can complete the process with minimal delay.
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ICANN put in place robust Rights Protection Mechanisms (RPMs) for the roll out of the New gTLD Program. One year later, we are gathering feedback from IP stakeholders, trademark rights holders, registries and registrars who have used the Trademark Clearinghouse and Claims service, the Uniform Rapid Suspension (URS) system, and the Post-Delegation Dispute Resolution Procedures (PDDRPs). This vital feedback will help inform forthcoming reviews of the RPMs.
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What is the future of WHOIS? It’s the Registry Data Access Program, and it’s on its way. Find out more about what this means for you and the Internet community as a whole. We’ll also provide information on how you can take part in shaping the future of registry directory services by contributing to the RDAP roadmap.
Based on practical operational experience, not all systems (e.g. browsers, spam filters, registration databases, user profiles, ISPs, etc.) work seamlessly when new TLDs are added. Users may experience failures in resolution or other issues with newer TLDs, which in turn impacts consumer trust on the DNS. The issue of the Universal Acceptance of TLDs (Top-Level Domains) is critically related to the introduction of new gTLDs, as well as the introduction of IDN ccTLDs.
There has been continuing interest in the expansion of the gTLD ecosystem, and one of the questions most often posed is “When will the next application round commence?” Join this session for an update on the next steps and estimated timeframes for a new phase of additional choice and competition on the Internet.
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The GDD Operations team will discuss service delivery and customer service functions that impact contracted parties, particularly registries and registrars. The session will also touch on target service levels and service level agreements, as well as plans for ongoing operational improvements. The session closes with a Q&A.
Presented GDD Portal Overview and Status; provided forum for Registry users to share their experience; discuss and gather suggestions for improvements and enhancements.
This is the presentation from our first Quarterly Stakeholder Call on 20 November 2014. This provides a status report on ICANN including a President's Overview, Policy Update, Management Update and Q1 Financials.
The purpose of this session was to provide brief history and overview of Thick WHOIS, sharing of staff implementation plan and schedule, discussion with the implementation review team and open mic for comments and feedbacks.
With the New gTLD Program well underway, the concept of Universal Acceptance is once again the focus of much attention. The concept is simple: no one should face technical barriers in accessing TLDs from web browsers, email clients or other software, on any operating system. However, arriving at Universal Acceptance poses quite a challenge! This session outlines ICANN’s proposed roadmap for implementation of this initiative.
This hands-on working session will allow the ICANN Thick WHOIS Implementation Team to review the status of key tasks, deliverables and timelines with the Implementation Review Team.
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9. TextText
Geographic Distribution of Previous gTLD Rounds
Total Executed gTLD RAs for
Previous gTLDs Rounds22
6
1
15
North America
Asia Pacific
Europe
10. TextText
Geographic Distribution of gTLD Name Space Today
Total Executed gTLD RAs
as of 21 June 2014462
106233
6
Latin America
544
1148
Oceania
Caribbean
North America
Africa Asia Pacific
Europe
12. TextText
Registry Services Team
Krista Papac, Director
Los Angeles, CA, US
Dennis Chang, GDD
Services Programs
Director
Los Angeles, CA, US
Ann Yamashita,
Product Manager
Los Angeles, CA, US
Wendy Profit,
Product Manager
Los Angeles, CA, US
Aysegul Tekce,
Product Manager
Istanbul, TR
Mert Saka,
Product Manager
Istanbul, TR
Open Position,
Product Manager
Singapore, SG
Han Chuan Lee,
Senior Product Manager
Singapore, SG
Transactional processing support by GDD Operations Team
15. TextText
#ICANN50
Customer Focus
Building a sustainable foundation to strengthen current
relationships and services
• Listening
o Understanding your concerns and acting on what we’ve
heard
• Continually Improving
o Working to make your experiences better
• Communicating
o Inform you of what we have done to make better
17. TextText
#ICANN50
Available Services
Service Category Registry Service List
Contracting • RA Preparation
• RA Creation
• RA Execution & Publication
• Renewals
Onboarding • Contact & ONBIR Work Items
• Technical Setup
Establish Launch
Program
• TLD Startup Information
• Qualified Launch Program (QLP)
• Approved Launch Program
Registry Agreement
Administration
• RRA Amendment
• Assignment and Assumption Agreement
• Cross Ownership Removal
• Legal Notices
• Code of Conduct
• Specification 13
18. TextText
#ICANN50
Available Services (continued)
Service Category Registry Service List
Evaluation Services • RSEP/RSTEP
• Registry Transition (Registry Assignment/Material Subcontracting)
Emergency & Crisis
Management
• EBERO Activation
• ERSR Management
• Name Collision Response
Reporting & Support • Registry Reports Publishing
• Registry Stakeholder Notifications & Communications
Shared Services • SLA Monitoring
• CZDS
19. TextText
Process for Providing Services
I need help
with….
.TLD
Registry
Operator
Global Domains
Division Team
1 Review request
3 Engage and/or
deliver service
2 Determine best
course of action
• Customer Support
• Subject Matter Expert
• Registry Services
Team Regional
Member
.TLD
Registry
Operator
Help
received.
Thanks!
20. TextText
Exception Handling & Escalation Path
Registry Operator
customerservice@icann.org
ICANN Customer Service
Krista Papac
Director, Registry Services
Cyrus Namazi
Vice President, DNS Industry Engagement