VMware provides cloud management solutions to simplify management in virtual and hybrid cloud environments. Its approach embeds management capabilities into its cloud platforms and provides converged management solutions. Key products include vCenter Operations Management Suite for performance, capacity and configuration management, and IT Business Management Suite for financial management, governance and compliance. vCenter Operations provides visibility, automation and intelligence to optimize operations, avoid issues and identify optimization opportunities through alerts, dependency mapping and capacity planning. It helps customers reduce costs, improve efficiency and ensure compliance.

1. © 2012 VMware Inc. All rights reserved
Managing the virtual environment
Ashley Davies
VMware

2. 2
Cloud Requires a New Approach to Management
Traditional IT Management
Applications & Infrastructure tightly
coupled into vertical stacks, creating
multiple silos
Business Agility Suffers Greater Flexibility = Agility
Cloud Management
Abstraction of applications from
infrastructure, with policy-based
coordination & automation
Cloud Infrastructure

3. 3
VMware’s Differentiated Approach To Simplifying Management
VMware simplifies
management by
embedding and tightly
integrating
management
capabilities into its
cloud platforms
Embedded, Integrated
Management
VMware improves IT
effectiveness and
efficiency of disparate
teams and processes
through converged
management solutions
Converged
Management
VMware provides
effective visibility into,
and control of, costs
and risks to help you
run IT like a business,
leveraging both private
and public cloud
services
Run IT Like a
Business

4. 4
VMware’s Cloud Management Portfolio
ITBusinessManagement
Application
Management
End
User Computing
Management
Infrastructure and
Operations
Management
vFabric Application
Management Suite
• Provisioning
• Monitoring
• Optimization
VMware
IT Business
Management Suite
• IT Financial
Management
• IT Governance,
Risk and Compliance
• Service Portfolio
Management
Comprehensive management solutions to simplify
management in virtual and hybrid cloud environments
vCenter Operations
Management Suite
• Performance
Management
• Capacity
Management
• Configuration
Management

5. 5
The Automated Cloud Operations Workflow
Health
Degradation
Root
Cause
AnalysisIsolate
Performance
Issue
Change
Configuration
Capacity
Shortfall
SLA
Compliance
Proactive
Maintenance
Forecast
(Risk)
Optimize
(Efficiency)
Monitor
(Health)
Incident
!
Health
RiskEfficiency
Fully
integrated
Tools
Remediate

6. 6
vCenter Operations Management Suite 5.0
vCenter Operations Manager Dashboard
What is it?
• Integrated and highly automated performance,
capacity and configuration management
• Industry leading Cloud Operations management
console that integrates with 3rd party solutions
• Continuous compliance analysis and remediation
Why is it unique?
• Patented analytics self learn “normal” in a dynamic
environment
• Integrated approach converges Operations
Management disciplines to enable proactive
incident avoidance
• Tightly integrated with vSphere and vCenter
• Designed and built for cloud; extensible to legacy
third party solutions

7. 7
vCenter Operations UI - Two perspectives
Immediate
problems
• What is
happening
right now?
• What do I
need to pay
attention to?
Operations Short and Long Term Capacity
Forward
Looking
• Are there
areas that I
should be
concerned
about from a
capacity
perspective?
• Have I
deployed my
VI in the
most efficient
manner?
Health
RiskEfficiency

8. 8
vCenter Operations UI – Major and Minor Badges
• High level
Understanding
• Calculated
from scores of
Minor Badges
3 Major Badges
8 Minor Badges
• Specifics
• Guidance
Health
RiskEfficiency

9. 9
Cloud Operations Workflow – High-Level Indicators
Health: indication of immediate performance
and availability issues
• Consolidates thousands of metrics into a single
indicator of well-being
• Investigate and triage these first
Risk: projection of future capacity and
availability issues
• Trends long-term behavior and projects forward
• Some risk issues can be near-term, but to be
addressed after Health issues
Efficiency: identification of opportunities for
optimization
• Does not identify problems, but points our areas
for improvements
• Tackle these issues after Health and Risk issues
1
2
3
Health
RiskEfficiency

10. 10
Operations: Major Badge – Health
Health
RiskEfficiency
“How is our world doing?” One Source of Truth Across the Enterprise
 Health Score - Objective measure of performance
based on underlying level of abnormal behavior
 High Health is good (100-0)
 Identifies current problems in the systems
 Issues that need to be resolved immediately to avoid
problems
 Analytics based, calculated from 3 minor badges
(Workload, Anomalies, Faults)
 For any resource or grouping:
 A single Server, Device, Resource
 Entire Tier or Silo
 Entire Application or Service
 Entire Datacenter
 Any Arbitrary Group of Resources
Heatmap
-> Provides quick view of many objects at once
-> Shows Health of all parent and child objects
-> Go back in time (6 hours) and see the
“weather” of the Virtual Infrastructure

11. 11
Capacity Planning – Risk
Are there future risks to my systems
and virtual Infrastructure?
Risk score over the last 7 days
Low risk is good (0-100)
Identifies potential problems that could
eventually hurt the performance
Health
RiskEfficiency
Minor badges

12. 12
Capacity Planning: Forecast - “What-If” Analysis
Current capacity
cross-over point
Actual VMs
deployed
VM count
capacity
Capacity state
today
New capacity
shortfall if I add
10 new VMs
Health
RiskEfficiency

13. 13
Capacity Planning: Major Badge – Efficiency
 Are there optimization opportunities in
my systems?
• Save £££ by better utilizing resources
 How to run a leaner datacenter
 High Efficiency is good (100-0)
 Graph Depicts VMs by Percent
• Optimal – Optimally Provisioned VMs
• Waste – Over Provisioned VMs
• Stress – Under Provisioned VMs
 Efficiency Score calculated from Minor
Badges
• Reclaimable Waste
• Density
 Three Resources Considered
• CPU
• Memory
• Disk Space
Health
RiskEfficiency

14. 14
Sub-Badges - Optimization Opportunities
 Reclaimable Waste: lists excessive
resource allocation
• Identifies VMs with too many
CPUs/vRAM and hosts with too few VMs
 Density: computes the ideal
consolidation ratio
• Computes optimal VMs per host to
maximize resource utilization without
sacrificing performance
Health
RiskEfficiency

15. 15
Opportunities for more efficiency?
 On average, customers find out that 90% of their VMs are
overprovisioned
Health
RiskEfficiency

16. 16
Business cases around Capacity Costs Avoidance
Capacity Management analyses findings from a real customer site
 Immediate opportunities for:
• Better consolidation ratios
• Deferred investments in servers and related additional hardware and software (Network & Storage
connectivity, OS….)
• Storage Reallocation:
• Deferred investments. Costs savings based on Storage Tiers (340 k$ for Tier 1 Storage)
• License costs savings
• vRAM/CPU based software licensing – vSphere!
• Depends on application software licensing model
Health
RiskEfficiency
VM type Quantity Resources Possible savings
Idle 265 vCPU 2226
Powered off 502 vRAM 9.2 TB
Oversized 6879 Disk Space 22.5 TB

17. 17
Smart Alerts – Before problems happen….
Overview
 Proactive alerts that provide early
warning on building issues
 Identify upcoming health,
performance and capacity issues
 Automatic root cause analysis of
offending metrics across all layers
Benefits
 Advance notification of abnormal
behavior help avoid incidents
 Immediately focus on the root cause
rather than symptoms or false alerts
Root cause and
potential impact
Early warning
Smart Alert
Health
RiskEfficiency

18. 18
Application and Infrastructure Dependency Mapping
Overview
 Automated Discovery and
Visualization of Application and
Infrastructure Dependencies
 Pre-built knowledge base for easy
and accurate labeling of
application names and version
numbers
 Integrated with Site Recovery Mgr
for more complete DR protection
Benefits
 Application-aware operations
management eliminates risk of
human error
Visualize application dependencies
and DR-protection status
Automated discovery of application
services, relationships and
infrastructure dependencies
Health
RiskEfficiency

19. 19
Example of OPEX Savings with vCenter Operations
Before
 400 critical alerts/hour
 End user complaints
alerted IT to the problem
 End users impacted (avg. 2
hours/outage)
 12 Level-2 engineers on
bridge call to address
problem
After
 20 alerts/MONTH
 3 hours advanced warning
of slowdown w/root cause
 NO end user impact
 1 Level-2 Engineer and 1
DBA to address problems
Learn Normal
Smart Alerting
Root Cause
Solve performance
issues BEFORE
end users are affected
and reduce total alerts

20. 20
Enterprise
vCenter Operations Management 5.0 Suite Packaging
Automated Operations Management
Small and Mid-size
Enterprise
Plus Edition
Enterprise
Edition
Standard
Edition
Advanced
Edition
Performance Management
Capacity Management
Application Dependency Mapping
Cost Visibility
Extensible to
3rd party
data sources
Adapters for
3rd party data
sources
included.
Configuration & Compliance 1 2
vSphere only
1: vSphere hosts ONLY
2: vSphere hosts and VM “Guest OS”
vSphere + physical
Key New Features in 5.0:
• Operations Dashboard
• Smart Alerts
• Application Topology
• Compliance for vSphere Hosts
• Cost Visibility

21. 21
vCenter Operations Customer success story: TUI InfoTec
Industry
Headquarters
Employees
“Through virtualization we have established the foundation for our IT
Transformation. However, the pace and scale of our operations has
greatly accelerated, and our current approach to IT Management is
standing in the way of our ability to achieve the agility and operational
efficiency we need. VMware uniquely understands the challenges we
face. Their strategy and solutions will deliver a modern approach to
IT management that will enable us to take the next step in our
journey to the cloud.”
— Helmut Clemens, Head of Windows Operations, TUI InfoTec
Objectives
• Reduce existing performance issues
• To have the ability to measure end to end performance
VMware Solution
• vCenter Operations has provided simple analysis of any problem
areas in the existing infrastructure. It has also allowed the IT team
to determine the level of normal latency on storage, enabling an
alert when the storage latency threshold is exceeded
Business Impact
• 50% reduction in time taken to troubleshoot issues
• Improved operational efficiency and performance of existing
infrastructure
PROFILE
Information Technology
Germany
420
VMWARE PRODUCTS & SERVICES
• VMware vSphere
• VMware vCenter Operations
• VMware View
• VMware ThinApp
• PSO: TAM
Podcast available on www.briefingsdirect.com

22. 22
Automating Your Cloud Operations – Summary
 Purpose Built for dynamic Cloud environments – best for vSphere
 Proactive smart alerts for service health degradation before end users are
impacted – patented analytics & actionable intelligence
 Visibility into capacity and configuration changes and understanding of
correlation with performance issues
 Issues fixed quickly through right-click remediation

23. Q & A
Thank You!