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Round-table:
                  «ME-TOO» BRANDS in LUXURY

                Colloque international « Luxe et Contrefaçon » de
                   l’Université Wesford Genève et l’Institut de
                             Recherche sur la Marque



                                   Colloque international « Luxe et Contrefaçon »
09/10.06.2011         de l’Université Wesford Genève et l’Institut de Recherche sur la Marque   1
Agenda: 3 topics

1. “Me-Too brands” in the luxury world


2. Evolution of the luxury consumption


3. Countering strategies




                             Colloque international « Luxe et Contrefaçon »
09/10.06.2011   de l’Université Wesford Genève et l’Institut de Recherche sur la Marque   2
Agenda: 3 topics

1. “Me-Too brands” in the luxury world


2. Evolution of the luxury consumption


3. Countering strategies




                             Colloque international « Luxe et Contrefaçon »
09/10.06.2011   de l’Université Wesford Genève et l’Institut de Recherche sur la Marque   3
Are Me-Toos legitimate in the luxury realm?
    B. Constans




                               Colloque international « Luxe et Contrefaçon »
09/10.06.2011     de l’Université Wesford Genève et l’Institut de Recherche sur la Marque   4
Counterfeits, Imitators & Adaptors: all have been
existing in the luxury market for quite some time. What
has changed recently?

• Technology brought faster reactivity and speed-to-market for followers

• Luxury brands have off-shored part of their know-how in emerging countries
    to gain margin, favoring «free-riders» and «counterfeiters»

• Luxury brands have traded up so drastically that a empty space has been left

• Most brands did not address it with their own «masstige» products




                                 Colloque international « Luxe et Contrefaçon »
09/10.06.2011       de l’Université Wesford Genève et l’Institut de Recherche sur la Marque   7
Watches: who really invented the round diving watch?




                Omega, 1957                Blancpain/Lip, 1953                            Rolex, 1954




                                                                                                 Source: Wikipedia


                                    Colloque international « Luxe et Contrefaçon »
09/10.06.2011          de l’Université Wesford Genève et l’Institut de Recherche sur la Marque                       8
How trends and iconic shapes are created: can a brand
really claim the invention of a style?

• All design work is based on inspiration: we are all
    followers


• Invention is subjective: It comes down to being the most
    efficient marketeer who in the consumer’s mind «owns» the
    design detail or the concept.


• A design becomes iconic by wide acceptance and
    recognition by the public, including help from other brands!

      – Counterfeiters can help put a brand on the map («flattery»)

      – Me-Toos can help create a market segment or a new category
          (BBerries vs. iPhone)

                                     Colloque international « Luxe et Contrefaçon »
09/10.06.2011           de l’Université Wesford Genève et l’Institut de Recherche sur la Marque   9
Agenda: 3 topics

1. “Me-Too brands” in the luxury world


2. Evolution of the luxury consumption


3. Countering strategies




                             Colloque international « Luxe et Contrefaçon »
09/10.06.2011   de l’Université Wesford Genève et l’Institut de Recherche sur la Marque   10
Will the evolution of the demand benefit to
   me-toos and masstige??
    B. Constans




                               Colloque international « Luxe et Contrefaçon »
09/10.06.2011     de l’Université Wesford Genève et l’Institut de Recherche sur la Marque   11
Will the evolution of the demand benefit to me-toos
and masstige?
In mature markets:
      - Consumers less confident about the future
      - Price is less and less a characteristic of luxury
      - More about indulging in one’s pleasure than other motivations
      - Bad experience with low quality in favor of luxury («I will never buy Zara anymore…»)
      - Consumers trading up and down: polarisation/confusion between masstige and entry
      luxury will continue and death will occur in the middle

In emerging markets:
          STAGE 1        STAGE 2                STAGE 3              STAGE 4               STAGE 5
      SUBJUGATION    START OF MONEY            SHOW OFF               FIT IN              WAY OF LIFE

                                                                   JAPAN
                                                              HK/SING
                                                      TAIWAN/KOREA
                         CHINA
            INDIA
                                         THE LUXURY SPREAD MODEL (Chadha&Husband, 2006)

                                   Colloque international « Luxe et Contrefaçon »
09/10.06.2011         de l’Université Wesford Genève et l’Institut de Recherche sur la Marque           12
A middle zone between luxury and masstige will probably keep
 on growing: an opportunity for masstige and/or luxury?



Price

LUXURY GOODS



ENTRY / ACCESSIBLE LUXURY                                                CONFUSION ZONE



                 MASS CONSUMER GOODS



                                                                                                         Time
                                                                                             Bastien, Kapferer (2011)

                                Colloque international « Luxe et Contrefaçon »
 09/10.06.2011     de l’Université Wesford Genève et l’Institut de Recherche sur la Marque                      13
Agenda: 3 topics

1. “Me-Too brands” in the luxury world


2. Evolution of the luxury consumption


3. Countering strategies




                             Colloque international « Luxe et Contrefaçon »
09/10.06.2011   de l’Université Wesford Genève et l’Institut de Recherche sur la Marque   14
Strategy best practises
                for a leader / a follower
    B. Constans




                               Colloque international « Luxe et Contrefaçon »
09/10.06.2011     de l’Université Wesford Genève et l’Institut de Recherche sur la Marque   15
What we buy in luxury watches : The Watchmaking
Luxury Value Model
                          INNOVATION                                           TECHNICAL/PERFORMANCE

                UTILITY
                                                                                                    DETAILS /
     «BEAUTIFUL»                                                                                    FINISHING


   OSTENTATION
                                                                                                      INVESTMENT

    INTERIOR
    DESIGN /
  ARCHITECTURE                                                                                       MANUFACTURE


        SERVICE &
          STAFF
                                                                                            HISTORY
                              PREMIUM
                                                                                          /LEGITIMACY
                             LOCATIONS

                                       Colloque international « Luxe et Contrefaçon »
09/10.06.2011             de l’Université Wesford Genève et l’Institut de Recherche sur la Marque                  16
Me-Too brands will always exist because they respond
to a perfectly acceptable strategy for delivering value
to the consumer and to the shareholders

                                                             NEED FOR INCUMBENTS/LEADERS
                                                             TO KEEP DIFFERENTIAL IN VALUE
VALUE TO THE
 CONSUMER
       OR
WILLINGNESS-                                                                              WATCHMAKING
TO-PAY (WTP)
                                                                                          LUXURY
                                                                                          CRAFTMANSHIP
                                                                                          DESIGN



                 Leader /               (Product)                  Low Cost
                Incumbent             Differentiator

                             Colloque international « Luxe et Contrefaçon »
09/10.06.2011   de l’Université Wesford Genève et l’Institut de Recherche sur la Marque            17
Besides new entrants/competitors, threats will also
keep on coming from the chain itself


• Suppliers gaining power
• Strong distribution/retailing channels wanting to capture
  more value without much inspiration will keep on creating
  copycats
• Like for automotive, brands from BRICs are a real threat;
  they do not master luxury branding right…yet…but will
  flood domestic (possibly international) markets with
  premium me-toos in various product categories:
    - Hotels,
    - Consumer electronics, white goods,
    - Furniture,
    - Beverages,

                              Colloque international « Luxe et Contrefaçon »
09/10.06.2011    de l’Université Wesford Genève et l’Institut de Recherche sur la Marque   18
Countering and preventing strategies: options

 EXTEND HORIZ.                        TRADE/EXTEND UP

                                                                               DESIGN
                                                                               INNOVATE
                                                                               INVEST in BRANDING
LEADER                               KEEP VALUE DIFF. UP
                                                                               PRODUCT AS INVESTMENT
                                                                                «DREAM» CONTENT

                                                                               DISTRIBUTION / SHOP
                                                                               EXPERIENCE
                                     TRADE/EXTEND DOWN

BLUE OCEAN


                              Colloque international « Luxe et Contrefaçon »
09/10.06.2011    de l’Université Wesford Genève et l’Institut de Recherche sur la Marque            19
Countering and preventing strategies: a few golden
rules


• It’s a cliché: Do not make counterfeiters’ life easier!

    Design your product with exclusive/hard-to-copy
    features

    Keep critical component manufacturing in-house or
    close to you even if it means leaving some value on
    the table in the short-term

    (example: hair extension dying)




                                  Colloque international « Luxe et Contrefaçon »
09/10.06.2011        de l’Université Wesford Genève et l’Institut de Recherche sur la Marque   20
Countering and preventing strategies: : a few golden
rules (2)

• Invest to maintain the differentiation and high
    value in all 4 quadrants, especially the ones that are
    not accessible to follower brands
      • Innovate to keep your LEADER position
      • Invest till they drop on your image
      • Maintain the «investment» value of the product and the
         «dream» behind the brand
      • Distribution / Luxury retail: maintain the distribution selective
         and an ASTOUNDING experience (service) level



    …While being truthful to your brand DNA and fundamentals
                                  Colloque international « Luxe et Contrefaçon »
09/10.06.2011        de l’Université Wesford Genève et l’Institut de Recherche sur la Marque   21
Countering and preventing strategies: a few golden
rules (3)

• Create new markets / new categories to earn the high
  rewards of the first mover again using a «Blue Ocean»
  approach (Apple, Porsche Cayenne, Vorwerk)
• Horiz. diversification: should not be the answer
• Trading up from luxury to ultra-luxury: leaving probably a
  lot of money on the table (from the end of the tail,
  emerging countries)
• Trading down: HIGH RISK of brand dilution, low success
  rate (BMW?, Audi?)
• Change Distribution/Accessibility schemes (Hermès,
  Vorwerk)

                              Colloque international « Luxe et Contrefaçon »
09/10.06.2011    de l’Université Wesford Genève et l’Institut de Recherche sur la Marque   22
THANK YOU!




                             Colloque international « Luxe et Contrefaçon »
09/10.06.2011   de l’Université Wesford Genève et l’Institut de Recherche sur la Marque   23

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Presentation Colloque Luxes Contrefacons Part Bc

  • 1. Round-table: «ME-TOO» BRANDS in LUXURY Colloque international « Luxe et Contrefaçon » de l’Université Wesford Genève et l’Institut de Recherche sur la Marque Colloque international « Luxe et Contrefaçon » 09/10.06.2011 de l’Université Wesford Genève et l’Institut de Recherche sur la Marque 1
  • 2. Agenda: 3 topics 1. “Me-Too brands” in the luxury world 2. Evolution of the luxury consumption 3. Countering strategies Colloque international « Luxe et Contrefaçon » 09/10.06.2011 de l’Université Wesford Genève et l’Institut de Recherche sur la Marque 2
  • 3. Agenda: 3 topics 1. “Me-Too brands” in the luxury world 2. Evolution of the luxury consumption 3. Countering strategies Colloque international « Luxe et Contrefaçon » 09/10.06.2011 de l’Université Wesford Genève et l’Institut de Recherche sur la Marque 3
  • 4. Are Me-Toos legitimate in the luxury realm? B. Constans Colloque international « Luxe et Contrefaçon » 09/10.06.2011 de l’Université Wesford Genève et l’Institut de Recherche sur la Marque 4
  • 5.
  • 6.
  • 7. Counterfeits, Imitators & Adaptors: all have been existing in the luxury market for quite some time. What has changed recently? • Technology brought faster reactivity and speed-to-market for followers • Luxury brands have off-shored part of their know-how in emerging countries to gain margin, favoring «free-riders» and «counterfeiters» • Luxury brands have traded up so drastically that a empty space has been left • Most brands did not address it with their own «masstige» products Colloque international « Luxe et Contrefaçon » 09/10.06.2011 de l’Université Wesford Genève et l’Institut de Recherche sur la Marque 7
  • 8. Watches: who really invented the round diving watch? Omega, 1957 Blancpain/Lip, 1953 Rolex, 1954 Source: Wikipedia Colloque international « Luxe et Contrefaçon » 09/10.06.2011 de l’Université Wesford Genève et l’Institut de Recherche sur la Marque 8
  • 9. How trends and iconic shapes are created: can a brand really claim the invention of a style? • All design work is based on inspiration: we are all followers • Invention is subjective: It comes down to being the most efficient marketeer who in the consumer’s mind «owns» the design detail or the concept. • A design becomes iconic by wide acceptance and recognition by the public, including help from other brands! – Counterfeiters can help put a brand on the map («flattery») – Me-Toos can help create a market segment or a new category (BBerries vs. iPhone) Colloque international « Luxe et Contrefaçon » 09/10.06.2011 de l’Université Wesford Genève et l’Institut de Recherche sur la Marque 9
  • 10. Agenda: 3 topics 1. “Me-Too brands” in the luxury world 2. Evolution of the luxury consumption 3. Countering strategies Colloque international « Luxe et Contrefaçon » 09/10.06.2011 de l’Université Wesford Genève et l’Institut de Recherche sur la Marque 10
  • 11. Will the evolution of the demand benefit to me-toos and masstige?? B. Constans Colloque international « Luxe et Contrefaçon » 09/10.06.2011 de l’Université Wesford Genève et l’Institut de Recherche sur la Marque 11
  • 12. Will the evolution of the demand benefit to me-toos and masstige? In mature markets: - Consumers less confident about the future - Price is less and less a characteristic of luxury - More about indulging in one’s pleasure than other motivations - Bad experience with low quality in favor of luxury («I will never buy Zara anymore…») - Consumers trading up and down: polarisation/confusion between masstige and entry luxury will continue and death will occur in the middle In emerging markets: STAGE 1 STAGE 2 STAGE 3 STAGE 4 STAGE 5 SUBJUGATION START OF MONEY SHOW OFF FIT IN WAY OF LIFE JAPAN HK/SING TAIWAN/KOREA CHINA INDIA THE LUXURY SPREAD MODEL (Chadha&Husband, 2006) Colloque international « Luxe et Contrefaçon » 09/10.06.2011 de l’Université Wesford Genève et l’Institut de Recherche sur la Marque 12
  • 13. A middle zone between luxury and masstige will probably keep on growing: an opportunity for masstige and/or luxury? Price LUXURY GOODS ENTRY / ACCESSIBLE LUXURY CONFUSION ZONE MASS CONSUMER GOODS Time Bastien, Kapferer (2011) Colloque international « Luxe et Contrefaçon » 09/10.06.2011 de l’Université Wesford Genève et l’Institut de Recherche sur la Marque 13
  • 14. Agenda: 3 topics 1. “Me-Too brands” in the luxury world 2. Evolution of the luxury consumption 3. Countering strategies Colloque international « Luxe et Contrefaçon » 09/10.06.2011 de l’Université Wesford Genève et l’Institut de Recherche sur la Marque 14
  • 15. Strategy best practises for a leader / a follower B. Constans Colloque international « Luxe et Contrefaçon » 09/10.06.2011 de l’Université Wesford Genève et l’Institut de Recherche sur la Marque 15
  • 16. What we buy in luxury watches : The Watchmaking Luxury Value Model INNOVATION TECHNICAL/PERFORMANCE UTILITY DETAILS / «BEAUTIFUL» FINISHING OSTENTATION INVESTMENT INTERIOR DESIGN / ARCHITECTURE MANUFACTURE SERVICE & STAFF HISTORY PREMIUM /LEGITIMACY LOCATIONS Colloque international « Luxe et Contrefaçon » 09/10.06.2011 de l’Université Wesford Genève et l’Institut de Recherche sur la Marque 16
  • 17. Me-Too brands will always exist because they respond to a perfectly acceptable strategy for delivering value to the consumer and to the shareholders NEED FOR INCUMBENTS/LEADERS TO KEEP DIFFERENTIAL IN VALUE VALUE TO THE CONSUMER OR WILLINGNESS- WATCHMAKING TO-PAY (WTP) LUXURY CRAFTMANSHIP DESIGN Leader / (Product) Low Cost Incumbent Differentiator Colloque international « Luxe et Contrefaçon » 09/10.06.2011 de l’Université Wesford Genève et l’Institut de Recherche sur la Marque 17
  • 18. Besides new entrants/competitors, threats will also keep on coming from the chain itself • Suppliers gaining power • Strong distribution/retailing channels wanting to capture more value without much inspiration will keep on creating copycats • Like for automotive, brands from BRICs are a real threat; they do not master luxury branding right…yet…but will flood domestic (possibly international) markets with premium me-toos in various product categories: - Hotels, - Consumer electronics, white goods, - Furniture, - Beverages, Colloque international « Luxe et Contrefaçon » 09/10.06.2011 de l’Université Wesford Genève et l’Institut de Recherche sur la Marque 18
  • 19. Countering and preventing strategies: options EXTEND HORIZ. TRADE/EXTEND UP DESIGN INNOVATE INVEST in BRANDING LEADER KEEP VALUE DIFF. UP PRODUCT AS INVESTMENT «DREAM» CONTENT DISTRIBUTION / SHOP EXPERIENCE TRADE/EXTEND DOWN BLUE OCEAN Colloque international « Luxe et Contrefaçon » 09/10.06.2011 de l’Université Wesford Genève et l’Institut de Recherche sur la Marque 19
  • 20. Countering and preventing strategies: a few golden rules • It’s a cliché: Do not make counterfeiters’ life easier! Design your product with exclusive/hard-to-copy features Keep critical component manufacturing in-house or close to you even if it means leaving some value on the table in the short-term (example: hair extension dying) Colloque international « Luxe et Contrefaçon » 09/10.06.2011 de l’Université Wesford Genève et l’Institut de Recherche sur la Marque 20
  • 21. Countering and preventing strategies: : a few golden rules (2) • Invest to maintain the differentiation and high value in all 4 quadrants, especially the ones that are not accessible to follower brands • Innovate to keep your LEADER position • Invest till they drop on your image • Maintain the «investment» value of the product and the «dream» behind the brand • Distribution / Luxury retail: maintain the distribution selective and an ASTOUNDING experience (service) level …While being truthful to your brand DNA and fundamentals Colloque international « Luxe et Contrefaçon » 09/10.06.2011 de l’Université Wesford Genève et l’Institut de Recherche sur la Marque 21
  • 22. Countering and preventing strategies: a few golden rules (3) • Create new markets / new categories to earn the high rewards of the first mover again using a «Blue Ocean» approach (Apple, Porsche Cayenne, Vorwerk) • Horiz. diversification: should not be the answer • Trading up from luxury to ultra-luxury: leaving probably a lot of money on the table (from the end of the tail, emerging countries) • Trading down: HIGH RISK of brand dilution, low success rate (BMW?, Audi?) • Change Distribution/Accessibility schemes (Hermès, Vorwerk) Colloque international « Luxe et Contrefaçon » 09/10.06.2011 de l’Université Wesford Genève et l’Institut de Recherche sur la Marque 22
  • 23. THANK YOU! Colloque international « Luxe et Contrefaçon » 09/10.06.2011 de l’Université Wesford Genève et l’Institut de Recherche sur la Marque 23