This document discusses quality improvement processes. It defines quality improvement as a structured approach to evaluating systems and processes to determine needed improvements. Quality improvement relies on routinely collecting and analyzing data. It focuses on processes rather than people and involves people as part of solutions. Benefits include solutions focused on process failures rather than people, reliance on objective data, and improvements that increase efficiency and customer service. The first step is planning by deciding problems to solve and how to measure solutions. Quality improvement plans define goals and how to test and measure success. Key elements of plans include leadership, data, benchmarks, and keeping plans dynamic. Common quality improvement models and tools are also outlined.

1. QUALITY
IMPROVEMENT
PROCESS

2. WHAT IS QUALITY IMPROVEMENT?
 a structured approach to evaluating the
performance of systems and processes, then
determining needed improvements in both
functional and operational areas
 successful efforts rely on the routine collection
and analysis of data

3. CHARACTERISTICS OF QUALITY
IMPROVEMENT
 Data driven
 Regards the quantitative approach as the only reliable
means to influence the qualitative elements
 Focuses on processes, not people
 Involves people as part of the improvement solution

4. BENEFITS OF QUALITY
IMPROVEMENT
 Solutions that focus on failures in processes, not flaws in people
 Reliance on objective, data-driven solutions, rather than subjective opinions, to identify inefficiencies, preventable errors, and inadequate
processes
 Improvements that provide better customer service, increased efficiency, greater safety, and higher revenues
 Localized focus on testing small, incremental improvements that is less risky than a focus on making changes at one time
 Data collection to monitor improvement efforts

5. FIRST STEP IN THE QUALITY
IMPROVEMENT PROCESS?
 No matter which model you choose or what you
call it, planning has to be the first step. You
need to decide what problems you want to
solve, how you will solve them, and how you’ll
know when they are solved.

6. QUALITY IMPROVEMENT PLAN
 Written, long-term commitment to a specific
change and may even chart strategic improvement
for an organization
 Defines what your organization wants to improve,
how it will make improvements, how it will test for
success, and what are the anticipated outcomes
and evidence of success

7. ELEMENTS OF QUALITY
IMPROVEMENT PLAN
 Defined leadership, accountability and resources
 Specified data suitable to the goals
 Evidence-based benchmarks
 Mechanism to feed collected data to the process
 Method or tool
 Structure to keep the plan dynamic and ongoing
 Attentive staff who listen to needs of stakeholders

8. QUALITY IMPROVEMENT STEPS
1) Select a QI Project
2) Assemble a QI Team
3) Develop an aim statement
4) Develop measures
5) Identify change ideas
6) Test change ideas
7) Sustain improvement projects
8) Spread and sustain within organization

9. QUALITY IMPROVEMENT
MODELS
 ISO 9001
 Six sigma
 Malcolm Baldridge National Quality Award
 Toyota Production System (Lean Production)
 Plan-Do-Check-Act (PDCA)
 Root Cause Analysis
 Risk Management

10. QUALITY IMPROVEMENT TOOLS
 Auditing
 Cause-and-Effect Diagram
 Checksheet
 Control chart
 Five Whys
 Flowchart

11. QUALITY IMPROVEMENT TOOLS
 Histogram
 Pareto chart
 Run chart

12. REFERENCES
 Smartsheet.com (Quality Improvement Process)
 ASQ Quality Improvement Guide
 Quality Imrprovement Step by Step Guide


13. THANK YOU:)