This document discusses Deming's PDCA cycle and message of constant learning. It provides an overview of Deming's philosophy that inefficiency and poor quality are usually due to systemic problems rather than employees. It also outlines Deming's message to Japanese management to see production as a system, make quality a priority set by management, and continuously learn and improve using the PDCA (plan-do-check-act) cycle. The PDCA cycle is described as a four-step model for continuous improvement: plan potential solutions, implement the plan, check the results, and act to standardize successful changes. Guiding questions for each step are provided. The document concludes with discussing Deming's views on constant learning through rigorous screening,

1. Deming’s PDCA
and Constant Learning

2. Deming’s Message
“The cause of inefficiency and poor quality is the
system, not the employees and it is
management’s responsibility to correct the
system in order to achieve desired results.”

3. Message to Japanese Management
1. Production must be seen as a system
encompassing customers and suppliers in a win-
win situation.
– Customer is the most important part of the system
– Suppliers are partners
2. Quality is made in the boardroom – never blame
the workers.

4. Message to Japanese Management
3. Improving a process creates a chain reaction.
4. Continuous learning and improvement follow the
PCDA (Shewhart) cycle.
5. There is a need for trust and cooperation between
companies.

5. PDCA

6. PDCA
• Plan – Do- Check – Act
• a.k.a Deming Wheel
• “problem faced” to “problem solved”
• originally by Shewhart but promoted by
Deming
• used to coordinate continuous improvement

7. When to use PDCA
• As a model for continuous improvement.
• When starting a new improvement project.
• When developing a new or improved design of
a process, product or service.

8. When to use PDCA
• When defining a repetitive work process.
• When planning data collection and analysis in
order to verify and prioritize problems or root
causes.
• When implementing any change.

10. PDCA Guide Questions

11. Plan
(Understand the Problem)
• Is the problem statement clear and accurate?
• Has the systematic root cause/s been
identified for all legs?
Design or revise business process components to
improve results.
Identifying and analyzing the problem.

12. Do
(Execute the Plan)
• Has the irreversible corrective action/s been
implemented for all root cause?
Implement the plan and measure its performance.
Developing and testing a potential solution.

13. Check
(Follow-up)
• Has the plan been identified to verify the
effectiveness of all corrective actions?
Assess the measurements and report the results to
decision makers.
Measuring how effective the test solution was, and
analyzing whether it could be improved in any way.

14. Act
(Standardize)
• Has the plan identified been standardized to
take all lessons learned across products,
processes, plants, functional areas, etc?
Decide on changes needed to improve the process.
Implementing the improved solution fully.

15. CONSTANT LEARNING

16. Before Hiring
• rigorous pre-employment screening

17. Before Working
• rigorous pre-work training

18. Retrain on the Job
• Define the job
• Setting an appointment
• Feedback
• Learning style
• Communication

19. video

20. ACTIVITY
• In groups of 4, you will be given a scenario and
apply Deming’s PDCA and Constant Learning
through simulation.
• 30 minutes = preparation
– Social Services
– Medical Clinic

21. ASSIGNMENT
• STUDY well on Deming’s 14 Principles for
Management