The document provides instructions for collectors on submitting accounts to legal and the proper procedures and codes. It details the requirements an account must meet to be submitted for legal process, including a minimum balance due, account balance, and employment and income verification for the customer. It explains how to code an account submitted to legal, the legal review process, and potential court results codes collectors may see like judgments, dismissals or stipulated judgments.

2. To make all collectors aware
of the legal submission
procedures

3. All collectors must know the
procedures and the codes
used in submitting an account
to Legal

4. 2 Ways to submit an account to legal process 1
Requirements for Legal Process 2
How to code an account submitted to legal 3
“End holding period” 4
CRT Code 5
Court Results 6

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6. •Customer has to be employee for a minimum of a year
•Customer has to be a full time employee (min 35hrs per week)
•Minimum income has to be $1,200.00 per month
•Customer has to be employee for a minimum of a year
•Customer has to be a full time employee (min 35hrs per week)
•Minimum income has to be $1,200.00 per month
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7. •Customer has to be employee for a minimum of a year
•Customer has to be a full time employee (min 35hrs per week)
•Minimum income has to be $1,200.00 per month
•Customer has to be employee for a minimum of a year
•Customer has to be a full time employee (min 35hrs per week)
•Minimum income has to be $1,200.00 per month
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8. Minimum balance DUE must be more than
1 $300.00
Minimum account BALANCE must be more than
2 $400.00
3 Collector must update customer address
4 Collector has to verify employment
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Collector must update customer employee
5 address
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9. Minimum balance DUE must be more than
1 $300.00
Minimum account BALANCE must be more than
2 $400.00
3 Collector must update customer address
4 Collector has to verify employment
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Collector must update customer employee
5 address
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10. 1
If an account meets all the above requirements you must
code it LPR. Your supervisor will review it and code it LPS if
it qualifies
2
The account will be reviewed by the legal department
and coded LEG. At this time there will be a “Final
Notice” sent to the customer that informs him that he
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has 48 hrs to contact us and make an arrangements. 3
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11. 1
If an account meets all the above requirements you must
code it LPR. Your supervisor will review it and code it LPS if
it qualifies
2
The account will be reviewed by the legal department
and coded LEG. At this time there will be a “Final
Notice” sent to the customer that informs him that he
1
2
has 48 hrs to contact us and make an arrangements. 3
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12. After account is approved for legal collectors have 15
days or 3 weeks to manage the account payment. After
the waiting period, if that customer has not canceled or
paid the debt, his account will be a charged $185.00 for
court expenses. You as a collector will see a note “End of
holding period plaintiff’s claim prep”
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13. After account is approved for legal collectors have 15
days or 3 weeks to manage the account payment. After
the waiting period, if that customer has not canceled or
paid the debt, his account will be a charged $185.00 for
court expenses. You as a collector will see a note “End of
holding period plaintiff’s claim prep”
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16. Granted Judgement (JUD)
It means that case is won by the company, and customer has 30 days to
pay past due or make arrangements, otherwise the company has the right
and court authorization to do a wage garnishment thru the sheriff ’s
department office (collector must fill a form call Wage Garnishment)
Stipulated Judgement (STP)
It means that case is won by company but the customer agreed to make
monthly payments, but if the customer fails to pay the agreed amount, the
company has the right for a wage garnishment.(Company must request the
court to change from stipulate judgment to judgment to do the wage
garnishment)
Dismissal 1
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It means company request to cancel case because 3
customer paid balance or amount due. 6 4
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17. 2 Ways to submit an account to legal process 1
Requirements for Legal Process 2
How to code an account submitted to legal 3
“End holding period” 4
CRT Code 5
Court Results 6